Customer reviews from Samsung US
Samsung - Galaxy S25 128GB - Silver Shadow (Verizon)
Average customer rating
4.7
(5,245 Reviews)
Rating breakdown 5,245 reviews
5 Stars
4,096
4 Stars
871
3 Stars
186
2 Stars
44
1 Star
48
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Galaxy S25 128GB - Silver Shadow (Verizon)
Customer Rating
1
Always updating and freezes constantly.
on April 13, 2026
Posted by: MrsVergin
[This review was collected as part of a promotion.] Galaxy AI is phenomenal! Is I could afford a tip of the line phone it certainly would be a Galaxy!!!!
Value
1
Response from Samsung USBy R&R Team, April 15, 2026
Hello MrsVergin, thank you for sharing your feedback on your Samsung Galaxy S25. We are pleased to hear that you have enjoyed the features of Galaxy AI on your device. We have provided a link to a troubleshooting guide to help you with the freezing you mention experiencing with your device. We have also shared a link to the complete manual to help you with the different settings available on your device. Lastly, we have provided a link to the Samsung Support Team to assist you if you continue to experience frustrations on your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
From S8 to S25
on April 13, 2026
Posted by: Tatalie
[This review was collected as part of a promotion.] As my S8 was finally on its last legs I decided it was time to upgrade. The change from the S8 was not difficult as they function quite similarly, so it was not stressful.
S25 is a definite upgrade from my S8. It is much faster and the camera quality is much better. The Galaxy AI is easy to access when needed.
I do miss my S8 however, as some features like the clock alarms sometimes do not work as well and the weather widget isn't as nice.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone, it's the best phone ever!
on April 13, 2026
Posted by: Daddy26
[This review was collected as part of a promotion.] I use the Galaxy AI all the time,I've use it for work and fun
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Features
on April 13, 2026
Posted by: WillowDexL7
[This review was collected as part of a promotion.] My S25 is amazing. It has soooo many great features, including the Galaxy AI.
I use my phone both for work and as a personal phone. But no matter what Im using it for it's always easy and I have yet to experiences any glitches.
This may be the best phone I eat had so far.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Very detailed
on April 13, 2026
Posted by: Deldia
[This review was collected as part of a promotion.] Love the camera, love the option to hold the bottom middle circle to search an item no matter of its a video or picture. Love all the hacks! Love it all!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great photos
on April 13, 2026
Posted by: Joe4453
[This review was collected as part of a promotion.] Easy to use. Prepares great photos. Easy to navigate.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone i ever owed
on April 13, 2026
Posted by: Jmalec
[This review was collected as part of a promotion.] Who's the best phone I ever owned? I love the ease of use the customization. The fact that it has AI to help me want my daily task. It's got a fast processor it's good for gaming. Alexa plusincluded. Normally, I don't even mess with songs. But this is by far the best, and my favorite phone. I've ever had and how often catch myself slow down on this phone. More than any others in the past
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features
on April 13, 2026
Posted by: Mblack
[This review was collected as part of a promotion.] This phone has great picture features & also when playing music it works wonders.
Value
4
Written by a customer while visiting Samsung US