Customer reviews from Samsung US
Samsung - Galaxy S25 128GB - Silver Shadow (Verizon)
Average customer rating
4.7
(3,767 Reviews)
Rating breakdown 3,767 reviews
5 Stars
2,998
4 Stars
577
3 Stars
126
2 Stars
31
1 Star
35
88%of customers recommend this product.
(
138 out of
157)
Customer Reviews for Samsung - Galaxy S25 128GB - Silver Shadow (Verizon)
Posted by: none
Expertise:Intermediate
Verified Purchase:Yes
Like the size of this phone. Works for me. Still learning all the apps and features available.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 13, 2026
Hello there, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 with us. We are happy to hear that you find the size of your device to align to your preferences, and that you are enjoyoing the usage overall. We have provided a link to the complete manual for your device to help you discover all of the enhanced features, and best align the settings to your usage. We have also shared a link to the Samsung Support Team to assist you if you have questions as you continue your usage. We appreciate you being a Samsung customer. -Elizabeth
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https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
Transition was easy and smooth from the old Samsung phone
Response from Samsung USBy R&R Team, January 15, 2026
Hey John Smith, thank you for your feedback on your Samsung Galaxy S25. We are so happy to hear that you had such a great experience with the data transfer and inital setup of your new device. We have provided a link to the full manual for your new device to help you fully explore your device and align the settings to your preferences. We have also shared a link to the Samsung Support Team if you have any questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Software Updates Never End
on January 31, 2026
Posted by: hatesamsung
I hate Samsung Phones. The updates software are never ending. I downloaded a software update and two days later, another update shows up. Never again
Response from Samsung USBy R&R Team, February 2, 2026
Hello there, thank you for sharing your experience of your Samsung Galaxy S25 with us. We know how important the uninterrupted usage of your device is to you every day, and we would love to help you have the best experience possible with your phone. We have provided a link to the full device manual to assist you with the different setting options available on your device to best align to your preferences. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Happy with forced change
on April 18, 2025
Posted by: KRamirez
Expertise:Intermediate
After almost 4 years, my Note 20 started giving warnings that it was ready to break up (suspiciously after an upgrade).
I greatly enjoy my S25. It continues with the features of my Note 20 (minus the pen) and goes further. My favorite is the camera feature. As a teacher, I'm able to capture information from PDs, PLCs and various other meetings without having to write notes. I'm also able to easily get to my docs. Then I love the ease of sending messages to my fellow teachers with not just your regular text but also pics, voice messages and videos. However the organization in my messages is not as user friendly as in the past. The battery life is great but the charge feature is a little wonky. Sometimes it will initially recognize my charger and then a few minutes later not. This is concerning since I use a Samsung charger.
I loved the ease in transitioning my apps and preferences to the new phone.
I greatly enjoy my S25. It continues with the features of my Note 20 (minus the pen) and goes further. My favorite is the camera feature. As a teacher, I'm able to capture information from PDs, PLCs and various other meetings without having to write notes. I'm also able to easily get to my docs. Then I love the ease of sending messages to my fellow teachers with not just your regular text but also pics, voice messages and videos. However the organization in my messages is not as user friendly as in the past. The battery life is great but the charge feature is a little wonky. Sometimes it will initially recognize my charger and then a few minutes later not. This is concerning since I use a Samsung charger.
I loved the ease in transitioning my apps and preferences to the new phone.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Response from Samsung USBy R&R Team, April 21, 2025
Hi KRamirez, we appreciate your feedback on your Samsung Galaxy S25. We are so happy to hear that you are pleased with the usage of your new phone, and finding so many useful features with Galaxy AI to streamline so many daily tasks. We have provided a link to your full device manual to help you with the settings of your messages. We have also provided a link to the Samsung Support Team if any questions come up as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Smart, Smooth, and Reliable with Galaxy AI
on September 21, 2025
Posted by: EverydayUser25
[This review was collected as part of a promotion.] The Galaxy S25 has been an excellent upgrade in both performance and design. The screen is bright, smooth, and great for everything from streaming movies to browsing the web. Battery life easily lasts a full day, and charging is quick when I need a boost.
What really stands out are the Galaxy AI features. Photo editing tools make pictures look amazing with little effort, and AI helps with translation and productivity in ways that feel natural and useful in daily life. The phone feels fast, intuitive, and reliable for work, entertainment, and staying connected. Overall, it’s a device that makes my day easier and more enjoyable.
What really stands out are the Galaxy AI features. Photo editing tools make pictures look amazing with little effort, and AI helps with translation and productivity in ways that feel natural and useful in daily life. The phone feels fast, intuitive, and reliable for work, entertainment, and staying connected. Overall, it’s a device that makes my day easier and more enjoyable.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing and easy to use!
on September 23, 2025
Posted by: Calamity13
[This review was collected as part of a promotion.] I use my Samsung to keep track of mine and my kids schedules, Galaxy AI is a huge help with that. The photo features are superb helping create beautiful memories with my kids. I also live and breathe music and the sound quality it great with features that allow me to balance the audio to my taste.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Solid phone
on October 11, 2025
Posted by: Villeford
[This review was collected as part of a promotion.] I like my phone; it has very good cameras and I haven't had any problem with battery life. I've dropped it more than a few times because I'm clumsy, and with the case on it I have done no damage and the screen has been unimpacted.
Android OS isn't too bad, though I find it very pushy to get AI everything. In fact, I've gone in and turned off all of the Galaxy AI settings, because I don't want them. In that respect, I appreciate that those settings were relatively easy to find.
Android OS isn't too bad, though I find it very pushy to get AI everything. In fact, I've gone in and turned off all of the Galaxy AI settings, because I don't want them. In that respect, I appreciate that those settings were relatively easy to find.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Underwhelming upgrade from Galaxy S21
on December 17, 2025
Posted by: skatinghorse
I have been using my Galaxy S21 for over 3 years. I purchased a new S25 and I use the camera extensively at work and home for documenting repairs and capturing small details of items. I was surprised to find the S21 outperforms the S25 camera. I think a lot of background processing occurs on the S25 that hurts the quality of images in some areas. I tried to turn off any settings related to image post processing and enhancing but i still get the same results. This makes me believe that this model relies on a lot of software post processing for advertised image quality. Also the UI and entire user experience has lateral improvements which is good if you don't like change. The AI integration is cute. I returned this phone for a refund.
Features
2
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R Team, December 18, 2025
Hey there Skatinghorse, we appreciate your feedback on your Samsung Galaxy S25. We know upgrading to a new device can come with a bit of a learning curve, and we are always happy to assist our customers with any frustrations they are experiencing. We have provided a link to an article that helps with the camera settings and features of this device. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
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Written by a customer while visiting Samsung US