Customer reviews from Samsung US
Samsung - Galaxy S25 128GB - Silver Shadow (Verizon)
Average customer rating
4.7
(3,767 Reviews)
Rating breakdown 3,767 reviews
5 Stars
2,998
4 Stars
577
3 Stars
126
2 Stars
31
1 Star
35
88%of customers recommend this product.
(
138 out of
157)
Customer Reviews for Samsung - Galaxy S25 128GB - Silver Shadow (Verizon)
Customer Rating
1
Terrible downgrade
on March 7, 2025
Posted by: Hadienough
from New york
Expertise:Intermediate
Terrible downgrade from my S10e I had a Samsung s10e which for anyone who had one is the best phone EVER, but it's not satellite capable so I had to get a new phone. I picked the Samsung S25 because it was the closest in size. Well I hate it. First the s20e was all soft edges and smooth lines like Zen Garden, this thing is like an anorexic brick. You can tell Samsung thought those other guys made a better phone because now Samsung phones look just like other phones, if I wanted an the other phone I would have bought one. The screen is so slippery it is hard to drop and drag and looks super fragile. And I had it plugged in all night, yes with Samsung approved equipment, and it only got up to 79%. It is only 3 days old and after typing just this review it is down to 70%. I read online that show charging is a big problem. The bottom camera lens is right where my finger likes to be so it is full of finger prints already. All in all not an upgrade from my last phone. I am going to be looking at other phones. I wish my S10e were satellite compatible because I would have kept it
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
4
Response from Samsung USBy R&R Team, March 10, 2025
Hi there Hadienough, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 with us. We completely understand that new devices take adjustment time and we would love to help you resolve any frustrations you are experiencing and have the best possible usage of your device. We have provided a link to an article to help you with the charging of your device. We also recommend protective cases on all devices to help you ensure your device is protected from any accidental bumps and drops. We also have screen protectors available if you have any concerns about your display. Lastly, we have provided a link to the Samsung Support Team if you have any questions or continue to experience any frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
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Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Wayne
Expertise:Intermediate
Verified Purchase:Yes
Amazing small but powerful phone! Battery life is awesome!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
App issues
on February 11, 2025
Posted by: Riphawk
[This review was collected as part of a promotion.] Downloaded apps are a constant issue. I have to turn phone off to get apps to work correctly
Value
1
Response from Samsung USBy R&R Team, February 12, 2025
Hi Riphawk, thank you for sharing your experience with your Samsung Galaxy S25 with us. We understand how frustrating it is when the apps you need every day are not function as expected. We have provided a linkt o an article to help you troubleshoot this experience at your convenience. We have also shared a link to the Samsung Support Team if this experience continues and you would like additional assistance. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
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Samsung Community
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App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
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Written by a customer while visiting Samsung US
Customer Rating
5
This production is top of the line team samsung
on October 12, 2025
Posted by: Samsungteam
[This review was collected as part of a promotion.] I use my phone for daily like to like use fast processing photo quality top tier all around great phone batter life last me up 2+ days
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Happy
on September 16, 2025
Posted by: Boomerman72
from Scottsburg,Indiana
Expertise:Intermediate
This is the first S25 I have owned. I have been and am still quite pleased with this product. Even after a few months I am still finding new tools and capabilities. I also picked.up the galaxy 7 watch. Both items are great individually but work great together. The a.i. is a new tool for my day to day. I have always used Google but the a.i. is Google on steroids plus more. Overall I'm happier than ever with a smartphone. Btw,, the impact this product will endure is so much better than I expected.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good but not great
on September 19, 2025
Posted by: Anthony007
[This review was collected as part of a promotion.] I had an Gaslaxy s23 previously and feel that phone was superior to this one. The keyboard is really annoying with its spell check changing everything all the time. The camera does not have as great quality photos as my previous one. The photos often come out blurry background no matter the settings. Hope the next phone brings better improvements.
Value
3
Response from Samsung USBy R&R Team, September 19, 2025
Hey Anthony007, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 with us. We know how frustrating it can be when your new device is not aligning to your expectations. We have provided a link to a troubleshooting guide to assist you with the blurry photos you mention experiencing at your convenience. We have also provided a link to the complete manual for your device to help you with the different keyboard settings and options. Lastly, we have provided a link to the Samsung Support Team to assist you further if your frustrations continue, or you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4
I absolutely love my S25 its great
on October 13, 2025
Posted by: DangerDave
[This review was collected as part of a promotion.] It works great for me and dose everything I need with ease Facebook,Instagram, pics everything and everyday life. At my fingertips without a problem I'm not very phone smart anyways but it very easy to use it absolutely love it
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25
on October 22, 2025
Posted by: Mgmalle1
[This review was collected as part of a promotion.] I had to replace my S22 with newer model S25, and I am very pleased with it. Better camera faster speeds and longer battery life. Galaxy AI is great, too!
Value
5
Response from Samsung USBy R&R Team, October 24, 2025
Hey Mgmalle1, we appreciate you sharing your experience of your Samsung Galaxy S25 with us. We couldn't be happier to hear that you are finding this device to be faster, have a longer battery life, and have a better camera than your previous device. Please, reach out to us again in the future any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US