Customer reviews from Samsung US
Samsung - Galaxy S25 128GB - Silver Shadow (Verizon)
Average customer rating
4.7
(3,768 Reviews)
Rating breakdown 3,768 reviews
5 Stars
2,999
4 Stars
577
3 Stars
126
2 Stars
31
1 Star
35
88%of customers recommend this product.
(
138 out of
157)
Customer Reviews for Samsung - Galaxy S25 128GB - Silver Shadow (Verizon)
Customer Rating
5
I absolutely love this phone!
on October 26, 2025
Posted by: SarahH
[This review was collected as part of a promotion.] I use this phone to play games and for everyday life. I absolutely love it and could not be happier. Seriously! The battery lasts me all day. The memory is huge and the phone is super fast! Not to mention it comes with Galaxy AI which is so super helpful! Way to go Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S25: A Bold and Reliable Powerhouse
on October 31, 2025
Posted by: BoldCompanion
[This review was collected as part of a promotion.] The Samsung S25 stands out as an essential companion for ambitious students, creative thinkers, and leaders who appreciate a blend of reliable function and bold style in their everyday technology. Merging a sleek, compact build with top-tier performance, this flagship phone adapts to the multifaceted pace of academic work, club leadership, and personal growth, never missing a step along the way.
Unapologetically Modern Design
Carrying the S25 feels like making a statement. Its slim, lightweight frame is sturdy yet elegant, easily slipping into a pocket but commanding presence in any setting. The vibrant AMOLED display immediately impresses with crystal-clear visuals suitable for everything from scientific articles and lecture notes to multimedia presentations and creative editing. Whether on campus during a busy day or preparing for a late-night brainstorming session, the design supports both professionalism and expressive individuality, aligning perfectly with a bold and driven lifestyle.
Performance That Keeps Up With Life
Powered by the Snapdragon 8 Elite chip, the S25 rapidly switches between demanding tasks without hesitation—editing research papers, streaming lectures, running psychology apps, or juggling group chats. There’s a real sense of effortless speed and multitasking, freeing up mental energy for conceptual problem-solving and creative brainstorming instead of worrying about technical slowdowns.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 satalite feature
on November 4, 2025
Posted by: Raptor
[This review was collected as part of a promotion.] Ability to not lose connection via satalite easy to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
DANGEROUS!
on November 9, 2025
Posted by: Dont text and drive
Bluetooth consistently at one minute 40 seconds it is turning off "audio" in the Bluetooth settings for the device. My family all just got new phones and all four disconnect the same way. It's very inconvenient that it does it for my vehicle because I have to consistently look at my phone while driving to turn back on audio in the Bluetooth settings anytime I set off. It's dangerous and I hope this issue is resolved soon.
Response from Samsung USBy R&R Team, November 10, 2025
Hey there, thank you for sharing your experience of your Samsung Galaxy S25 with us. We know how important the reliable connection of your device through Bluetooth is to you every day. We have provided a link to a troubleshooting guide to assist you with this experience at your convenience. We have also provided a link to the Samsung Support Team to assist you further if this frustration continues with your phone. Thank you for being a Samsung customer. -Elizabeth
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
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Samsung Community
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Facebook
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Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
overall a great phone
on December 2, 2025
Posted by: helmhlotz
[This review was collected as part of a promotion.] Overall it's a great upgrade from my original s20 from software/hardware side
Value
4
Response from Samsung USBy R&R Team, February 20, 2026
Hi Helmhlotz, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We are so happy to hear that you are so pleased with the upgrade from your previous device to this new one. We have provided links to resources to help you fully explore the enhanced capabilities, adjust any settings to best align to your usage, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Grams
Verified Purchase:Yes
I love my new phone, it is easy to use smaller than my last one and a lot faster too
Response from Samsung USBy R&R Team, February 20, 2026
Hey Grams, thank you for sharing your experience of your Samsung Galaxy S25 with us. We are thrilled to hear how much you love your new phone, and that you find it comfortable in your hand for prolonged usage. We have provided a link to the Samsung Support Team for your convenience to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3
Phone starts out great, quickly falls off
on December 6, 2025
Posted by: Keen14U
[This review was collected as part of a promotion.] I was excited to get the new Galaxy and even signed up for a new service account. For the first month, I was very pleased with its performance but since then it has become very lackluster and inconsistent. The touch screen can be annoyingly unresponsive and my apps often have to be stopped to work properly (and I don't have that many apps to begin with). Despite keeping it updated and serviced, it looks like I'll have to replace it soon.
Value
3
Response from Samsung USBy R&R Team, December 10, 2025
Hey Keen14U, thank you for sharing your experience of your Samsung Galaxy S25 with us. We are happy to hear you were so pleased with the setup and usage of your device in the beginning. We have provided a link to a few articles to help you with the speed and responsiveness of your device, as well as if you are experiencing freezing with your apps. We have also shared a link to the Samsung Support Team if you continue to experience these frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Alaska
Expertise:Expert
Verified Purchase:Yes
Upgraded from an S23 and I'm very happy. The S25 is very responsive, slightly thinner and lighter which is good for me. The screen is crisp, clear, images load quickly. Overall a positive upgrade.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 12, 2026
Hi Rebecca, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We are thrilled to hear how pleased you are with the responsiveness, lighter design, and appearance of your device. We have provided links to resources to help you discover all of the enhanced features of Galaxy AI. We have also shared a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US