Customer reviews from Samsung US
Samsung - Galaxy S25 256GB (Unlocked) - Navy
Average customer rating
4.7
(3,734 Reviews)
Rating breakdown 3,734 reviews
5 Stars
2,977
4 Stars
573
3 Stars
123
2 Stars
30
1 Star
31
88%of customers recommend this product.
(
116 out of
132)
Customer Reviews for Samsung - Galaxy S25 256GB (Unlocked) - Navy
Customer Rating
5
Nice upgrade
on July 28, 2025
Posted by: RRDODGE
[This review was collected as part of a promotion.] Upgraded from the S21, while many of the features seem the same there is a nice difference in the screen and the feel of the phone.
The phone feels lighter and easier to hold. Yet it's still got the quality I have come to expect from Samsung.
The phone feels lighter and easier to hold. Yet it's still got the quality I have come to expect from Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent performance, Excellent ergonomics
on July 30, 2025
Posted by: Cmaximum
[This review was collected as part of a promotion.] I have loved my S25. The new cpu is crazy fast and it makes using the phone and absolute joy. No load times, just instant response. I am pleasantly surprised by the battery life, all day device easily. Galaxy Ai has seriously upgraded searching, best search experience on mobile by far using the Ai tool.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
10/10 recommend
on August 1, 2025
Posted by: MommaJack3
[This review was collected as part of a promotion.] I will always stay recommending Samsung to anyone and everyone not only for the price, but for what you get for the price that the competition can't compare. The camera on the S25 is incredible. The amount of details that it picks up is out of this world. I love how you're able to edit something out of the picture by using the tools within the phone to make it a seemingly better picture. I so happened to be at the beach and took a picture with a mom and her baby in the background. With Galaxy AI, I was able to edit them out of the picture to post on social media and not invade their privacy. Another thing that keeps me coming back is the ease that you can navigate through the phone amd apps with little to no issue and is very tech friendly. Nothing compares, truly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great Phone, But Secure Folder Transfer Failed
on August 2, 2025
Posted by: Sumguyiguess
[This review was collected as part of a promotion.] I’m giving the Galaxy S25 3 stars mainly due to major issues transferring data from my old S22, especially with Secure Folder. I relied heavily on this feature for storing sensitive files, but after the upgrade, I found out that the encrypted data couldn't be read on the S25. The system just labeled everything as incompatible. I tried using an external USB drive as suggested in a Galaxy AI forum and followed a YouTube tutorial to manually transfer app data. Unfortunately, that made things worse—most files were unreadable and now appear as junk files on my new device.
Even worse, I can’t delete those unusable files without doing a full factory reset. I ended up manually copying individual files from the drive to the new phone instead of using app-level transfers, but it was a tedious process. Now I have nearly 10GB of unusable storage filled with corrupted files. Galaxy AI has some amazing features, but Samsung really needs to improve compatibility and secure data transfer options between Galaxy devices.
Value
3
Response from Samsung USBy R&R Team, August 4, 2025
Hi there Sumguyiguess, we appreciate your feedback on your Samsung Galaxy S25. We are happy to hear you are overall pleased with the usage of your new device, and have been able to successfully transfer your needed data to your new device. We have provided a link to the Samsung Support Team to offer assistance in removing the files that are unusable on your phone, and answer any additional questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
REALLY DURABLE AND AMAZING BATTERY LIFE
on August 2, 2025
Posted by: Benjamin
[This review was collected as part of a promotion.] This phone is really reliable and water proof which helps because I fish a lot not to mention the new galaxy Ai is such a help I'm also rather clumsy so even if I drop it it doesn't break.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ok I understood
on August 3, 2025
Posted by: Yomara
[This review was collected as part of a promotion.] I'm very happy to hear Samsung company I'll recommend
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I would give the device 5 stars besides the dies
on August 4, 2025
Posted by: Pnaps801
[This review was collected as part of a promotion.] I love everything about it besides if I don't have a fast charger or a specific charge cord it will not charge it's very frustrating and the battery dies really quick
Value
3
Response from Samsung USBy R&R Team, August 6, 2025
Hi Pnaps801, thank you for sharing your experience of your Samsung Galaxy S25 with us. We are happy to hear that you are so pleased with the enhanced features and capabilities of your new device. We have provided links to articles to help you with the charging and battery life of your device. We have also provided a link to the Samsung Support Team if you have additional questions about charging speeds, or believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
How Samsung Powers my Day
on August 4, 2025
Posted by: JenPower
[This review was collected as part of a promotion.] My Samsung device is my daily powerhouse. I use it to stream music while working, manage my calendar, and take video calls — all seamlessly. The camera is a favorite feature — capturing high-quality photos for both work and personal memories. I also rely on it for fitness tracking during workouts and staying connected with my family overseas. The battery life and multitasking capabilities make a huge difference in my productivity and peace of mind. I can’t wait to see what the Galaxy S25 brings to elevate my routine even more! Galaxy AI
Value
4
Written by a customer while visiting Samsung US