Customer reviews from Samsung US
Samsung - Galaxy S25 256GB (Unlocked) - Mint
Average customer rating
4.7
(2,815 Reviews)
Rating breakdown 2,815 reviews
5 Stars
2,263
4 Stars
408
3 Stars
96
2 Stars
23
1 Star
25
89%of customers recommend this product.
(
87 out of
98)
Customer Reviews for Samsung - Galaxy S25 256GB (Unlocked) - Mint
Customer Rating
5
The dynamic phone
on September 9, 2025
Posted by: Dynamic
[This review was collected as part of a promotion.] It has the best feature; resolution, power, speed. Just the best every year, every upgrade. I choice SAMSUNG
Value
5
Response from Samsung USBy R&R Team, September 10, 2025
Hi there Dynamic, we appreciate your feedback on your Samsung Galaxy S25. We couldn't be happier to hear that you are so pleased with the usage and features of your phone. Please, don't hesitate to reach out to us again in the future any time you have questions or want to provide additional feedback to us. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
disappinting
on March 11, 2025
Posted by: searchforphonescontinues
Disappointed. The older phones are better, the s25 screen and also the s25 camera and also the s25 speakers are all a downgrade from my old s10e even though s10e is from 2020. The s10e has a 12mp rear camera but the s10e is still able to capture moving kids, moving pets or scenery from the window of a moving car more easily and without a blur, and s10e doesn't have aggressive over processing, so I can blow those s10e pictures up to 8x10 size for display in my home with no problem. The s25 phone has trouble with sunlight trickling through a window making it a bright stark streak where my old s10e was able to still capture the subject no problem and left the sunlight streak off to the side just as seen through the human eye. It's like art. The s25 ai or photo processing doesn't know what to do with certain normal everyday occurrences like a small streao of sunlight, or light from a pendant light overhead. This is all with the post processing setting turned to minimize since turning it completely off isn't an option. I don't want to open camera and mess with settings or apps to get a photo I want to open and snap a photo quickly and easily and move on with no editing. I am able to do this easily with my s10e and it makes a quality photo. The 5g drains too fast, vs 4g and there's no way to force "4g only" with my carrier. So I am returning and will be using my trusted s10e while looking for something else. I feel let down by Samsung. No SD card slot, no headphone jack, no plug, no innovation. Only moving backwards. Samsung is trying to be too much like the biggest main us comp. and not leaning enough into what makes it an android.
Response from Samsung USBy R&R Team, March 12, 2025
Hello there, thank you for your feedback on your Samsung Galaxy S25. We know that new devices can come with a learning curve that can cause frustration as you adjust the settings and features to your preferences. We have provided links to a few articles to help you with the camera settings and features and ensure you don't have frustrations with the clarity and lighting of your photos. We have also shared a link to the full device manual tohelp you align the settings to your preferences, and integrate the features of Galaxy AI in to your usage. For the storage capacity of your device, if you are finding it insufficient, we have cloud based storage expansion options available that will also allow you access to your media across your ecosystem. We have lastly, provided a link to the Samsung Support Team to help you resolve any matters that are not meeting your expectations. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
Great features as always
on September 20, 2025
Posted by: Lippy25
[This review was collected as part of a promotion.] I'm not a big fan of Galaxy AI, but im also not a fan of AI in general.
I would love if I could customize individual text notification sounds without having to download a 3rd party app.
I would love if I could customize individual text notification sounds without having to download a 3rd party app.
Other than that gripe, I never have issues with this phone, the UI is easy to navigate, there are great customization options for this phone.
Value
4
Written by a customer while visiting Samsung US
Posted by: Wayne
Expertise:Intermediate
Verified Purchase:Yes
Amazing small but powerful phone! Battery life is awesome!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible downgrade
on March 7, 2025
Posted by: Hadienough
from New york
Expertise:Intermediate
Terrible downgrade from my S10e I had a Samsung s10e which for anyone who had one is the best phone EVER, but it's not satellite capable so I had to get a new phone. I picked the Samsung S25 because it was the closest in size. Well I hate it. First the s20e was all soft edges and smooth lines like Zen Garden, this thing is like an anorexic brick. You can tell Samsung thought those other guys made a better phone because now Samsung phones look just like other phones, if I wanted an the other phone I would have bought one. The screen is so slippery it is hard to drop and drag and looks super fragile. And I had it plugged in all night, yes with Samsung approved equipment, and it only got up to 79%. It is only 3 days old and after typing just this review it is down to 70%. I read online that show charging is a big problem. The bottom camera lens is right where my finger likes to be so it is full of finger prints already. All in all not an upgrade from my last phone. I am going to be looking at other phones. I wish my S10e were satellite compatible because I would have kept it
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
4
Response from Samsung USBy R&R Team, March 10, 2025
Hi there Hadienough, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 with us. We completely understand that new devices take adjustment time and we would love to help you resolve any frustrations you are experiencing and have the best possible usage of your device. We have provided a link to an article to help you with the charging of your device. We also recommend protective cases on all devices to help you ensure your device is protected from any accidental bumps and drops. We also have screen protectors available if you have any concerns about your display. Lastly, we have provided a link to the Samsung Support Team if you have any questions or continue to experience any frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
App issues
on February 11, 2025
Posted by: Riphawk
[This review was collected as part of a promotion.] Downloaded apps are a constant issue. I have to turn phone off to get apps to work correctly
Value
1
Response from Samsung USBy R&R Team, February 12, 2025
Hi Riphawk, thank you for sharing your experience with your Samsung Galaxy S25 with us. We understand how frustrating it is when the apps you need every day are not function as expected. We have provided a linkt o an article to help you troubleshoot this experience at your convenience. We have also shared a link to the Samsung Support Team if this experience continues and you would like additional assistance. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Happy
on September 16, 2025
Posted by: Boomerman72
from Scottsburg,Indiana
Expertise:Intermediate
This is the first S25 I have owned. I have been and am still quite pleased with this product. Even after a few months I am still finding new tools and capabilities. I also picked.up the galaxy 7 watch. Both items are great individually but work great together. The a.i. is a new tool for my day to day. I have always used Google but the a.i. is Google on steroids plus more. Overall I'm happier than ever with a smartphone. Btw,, the impact this product will endure is so much better than I expected.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good but not great
on September 19, 2025
Posted by: Anthony007
[This review was collected as part of a promotion.] I had an Gaslaxy s23 previously and feel that phone was superior to this one. The keyboard is really annoying with its spell check changing everything all the time. The camera does not have as great quality photos as my previous one. The photos often come out blurry background no matter the settings. Hope the next phone brings better improvements.
Value
3
Response from Samsung USBy R&R Team, September 19, 2025
Hey Anthony007, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 with us. We know how frustrating it can be when your new device is not aligning to your expectations. We have provided a link to a troubleshooting guide to assist you with the blurry photos you mention experiencing at your convenience. We have also provided a link to the complete manual for your device to help you with the different keyboard settings and options. Lastly, we have provided a link to the Samsung Support Team to assist you further if your frustrations continue, or you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US