Customer reviews from Samsung US
Samsung - Galaxy S25 128GB (Unlocked) - Mint
Average customer rating
4.7
(3,759 Reviews)
Rating breakdown 3,759 reviews
5 Stars
2,997
4 Stars
575
3 Stars
124
2 Stars
30
1 Star
33
88%of customers recommend this product.
(
135 out of
153)
Customer Reviews for Samsung - Galaxy S25 128GB (Unlocked) - Mint
Customer Rating
4
Decent new droid
on July 2, 2025
Posted by: SamsungAlways
[This review was collected as part of a promotion.] Don't want most of the galaxy AI features. Samsung and Google accounts being weird since transferring to new phone from galaxys21
Value
4
Written by a customer while visiting Samsung US
Posted by: Ajay kumar
from California
Expertise:Beginner
Verified Purchase:Yes
Phone is nice easy operate Including AI function better look
I would recommend this to a friend!
Performance
4
Design
4
Value
5
Response from Samsung USBy R&R Team, December 16, 2025
Hello Ajay kumar, we appreciate you sharing your experience of your Samsung Galaxy S25 with us. We are happy to hear that you are pleased with the usage and features of your device, and that you are finding Galaxy AI useful for you. We have shared a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Phenomenal phone in every way
on April 18, 2025
Posted by: TheHankster
from Louisville Kentucky
Expertise:Intermediate
Extraordinary in every in hardware and software. Ease of use. Phenomenal features i have had it a month and still learning new features
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Response from Samsung USBy R&R Team, April 22, 2025
Hey TheHankster, thank you for sharing your experience of your Samsung Galaxy S25 with us. We love hearing how extraordinary you are finding your new device, and finding new ways to use it all the time. We have provided a link to the full device manual to help you further explore your device, and another to the Samsung Support Team. These experts can work with you one on one if any questions arise as you continue using your phone, or any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: James
from California
Expertise:Intermediate
Verified Purchase:Yes
Completely dissatisfied With Samsung. Prepare yourself for an incomplete transfer from Samsung to Samsung galaxy phone. Be ready to try and recover all of your passwords. Ill never buy another Samsung galaxy again
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, September 3, 2025
Hi James, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25. We understand how disappointing it can be when your data transfer to your new device feels incomplete. We hope you have gotten fully logged back in to your important apps. We have provided a link to the Samsung Support Team if you are struggling with any aspects of your new phone. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone is awesome
on November 8, 2025
Posted by: Leelee12
[This review was collected as part of a promotion.] I love my new phone it has alot of storage takes great pictures and galaxy aI is the icing on the cake I love using this option its very informative ans takes you knowledge to the next level. Phone has great features all the way around and I wouldn't trade it fkr nothing if your thinking of getting a new phone or just upgrading I woukd go with this model hands down.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy S phone user for over 7 years
on November 26, 2025
Posted by: Galaxy4ver
[This review was collected as part of a promotion.] I have been a Galaxy S phone user for over seven years. I started with the Galaxy S10e and have continued to upgrade my phone since then, and I love it. I use it for everything, from playing games on Facebook to streaming videos on YouTube. I take it everywhere. When my computer doesn’t work, I can always rely on my phone to complete tasks.
Value
4
Written by a customer while visiting Samsung US
Posted by: Sp69
from Indiana
Expertise:Expert
Verified Purchase:Yes
This phone crashes.
It can't handle a heavy cache.... I have to constantly do an operating system cache delete almost every week.
It can't handle a heavy cache.... I have to constantly do an operating system cache delete almost every week.
The talk to text or microphone on this thing does not operate near as good as the S24 did.
I just don't understand how you create a great phone. And then take steps down the S 25's trash.
I just don't understand how you create a great phone. And then take steps down the S 25's trash.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 5, 2025
Hey Sp69, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We completely understand how important the uninterrupted usage of your device is to you for many tasks and hobbies every day. We have provided a link to an article to assist you in adjusting the refresh rate of your device. We have also shared a link to a troubleshooting guide to help you with the crashing you mention experiencing with your device. We have lastly provided a link to the Samsung Support Team to assist you further if this frustration continues, or you would like assistance with your voice to text. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Posted by: TCat
from San Francisco, CA
Verified Purchase:Yes
This is my 3rd Samsung Galaxy phone; my last phone was a S10 which I had for 6 years & was still working fine. But I decided to upgrade. I am still learning how to take advantage of all its features and so far, very happy with it! Glad I made the jump :)
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US