Customer reviews from Samsung US
Samsung - Galaxy S25 128GB (Unlocked) - Mint
Average customer rating
4.7
(3,759 Reviews)
Rating breakdown 3,759 reviews
5 Stars
2,997
4 Stars
575
3 Stars
124
2 Stars
30
1 Star
33
88%of customers recommend this product.
(
135 out of
153)
Customer Reviews for Samsung - Galaxy S25 128GB (Unlocked) - Mint
Customer Rating
3
Overall Phone is good but poor audio quality
on December 5, 2025
Posted by: Sarsum
[This review was collected as part of a promotion.] I like all the features except for audio..I've been using samsung phones since s5 but never had an issue with audio..samsung needs to fix this issue else loyal users may have to look for different options
Value
3
Response from Samsung USBy R&R Team, December 9, 2025
Hello Sarsum, thank you for your feedback on your Samsung Galaxy S25. We know how important the immersive listening experience is to you with your device. We have provided links to two articles to help you if the speakers are not functioning as intended, or you are interested in the advanced audio settings available on your device. We have also shared a link to the Samsung Support Team to assist you continue to experience this matter with your phone. Thank you for being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Brandi
from Macon, IL
Expertise:Expert
Verified Purchase:Yes
This was an upgrade for my daughter and she loves the color!
I would recommend this to a friend!
Features
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Taichou
Expertise:Expert
Verified Purchase:Yes
This is a vast improvement over my previous phone. The battery life is improved significantly. The fingerprint sensor and face recognition are leagues better than the previous phone I had (S22). Depending on phone usage I can go days without charging my phone. I have not been disappointed by the experience I've had so far.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Wendy
from Dickson, TN
Expertise:Expert
Verified Purchase:Yes
It's quite small but works great we didn't pay close attention to the screen size when we ordered the phone other than that we love Samsung phones, TV an sound bar
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 26, 2025
Hey Wendy, we appreciate your feedback on your Samsung Galaxy S25. We are so happy to hear that you are enjoying the capabilities of your new device. We do our best to provide a range of options to best align to your preferences including display size. We have provided a link to the Samsung Support Team for your convenience, if you ever have questions about your device, or options available to add to your ecosystem. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Anonymous
from VA
Expertise:Expert
Verified Purchase:Yes
Great balance of features, design and size. The mint is also a fantastic color.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Yeets
from Woodsboro, MD
Expertise:Intermediate
Verified Purchase:Yes
Hope it keeps going well and does not disappoint like the A54 I purchased last year...
I would recommend this to a friend!
Performance
4
Design
4
Value
4
Response from Samsung USBy R&R Team, December 31, 2025
Hello Yeets, we appreciate your feedback on your Samsung Galaxy S25. We are happy to hear how pleased you have been with the inital setup and usage of your device. We have shared a link below to the Samsung Support Team to assist you if you do experience any thing out of the ordinary or have questions about your new phone. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Ana BM
Expertise:Intermediate
Verified Purchase:Yes
The phone is comfortable, fast, and the photo quality is exceptional.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
Hello, sorry for late replay! I got my new cell phone Galaxy S25 128Gb (unlocked).
I'm very happy with my new phone! I still studying and check every day find something new! :)
I'm very happy with my new phone! I still studying and check every day find something new! :)
I would recommend this to a friend!
Written by a customer while visiting Samsung US