Customer reviews from Samsung US
Samsung - Galaxy S25 128GB (Unlocked) - Mint
Average customer rating
4.7
(3,792 Reviews)
Rating breakdown 3,792 reviews
5 Stars
3,022
4 Stars
589
3 Stars
127
2 Stars
29
1 Star
25
86%of customers recommend this product.
(
97 out of
113)
Customer Reviews for Samsung - Galaxy S25 128GB (Unlocked) - Mint
Customer Rating
4
Different overall experience
on December 5, 2025
Posted by: Trixie
[This review was collected as part of a promotion.] Coming from a Galaxy 9S+ the Galaxy S25 phone has allot of different features. On the 9S+ there was an indicator light that let me know my phone was done charging without touching the phone. I have to double tap (which I had to turn on) or physically pick up the phone for the screen to come alive.
I love the battery length of time. Not having to charge my phone very often is really nice. Not sure I have used the Galaxy AI yet. I have seen it in action with all of the fake videos on Meta platforms.
I love the battery length of time. Not having to charge my phone very often is really nice. Not sure I have used the Galaxy AI yet. I have seen it in action with all of the fake videos on Meta platforms.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Overall Phone is good but poor audio quality
on December 5, 2025
Posted by: Sarsum
[This review was collected as part of a promotion.] I like all the features except for audio..I've been using samsung phones since s5 but never had an issue with audio..samsung needs to fix this issue else loyal users may have to look for different options
Value
3
Response from Samsung USBy R&R Team, December 9, 2025
Hello Sarsum, thank you for your feedback on your Samsung Galaxy S25. We know how important the immersive listening experience is to you with your device. We have provided links to two articles to help you if the speakers are not functioning as intended, or you are interested in the advanced audio settings available on your device. We have also shared a link to the Samsung Support Team to assist you continue to experience this matter with your phone. Thank you for being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Taichou
Expertise:Expert
Verified Purchase:Yes
This is a vast improvement over my previous phone. The battery life is improved significantly. The fingerprint sensor and face recognition are leagues better than the previous phone I had (S22). Depending on phone usage I can go days without charging my phone. I have not been disappointed by the experience I've had so far.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, March 6, 2026
Hey Taichou, we appreciate your feedback on your Samsung Galaxy S25. We couldn't be happier to hear that you are finding this device to be a great update from your previous device, that you are seeing improved battery life, and more refined features and usage. We have provided a link to the Samsung Support Team for your convenience to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Anonymous
from VA
Expertise:Expert
Verified Purchase:Yes
Great balance of features, design and size. The mint is also a fantastic color.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, March 4, 2026
Hello Ian R, thank you for your feedback on your Samsung Galaxy S25. We are thrilled to hear that you are pleased with the capabilities, design, appearance, and size of your new device. We would love to hear from you again in the future if you ever have questions about your device, or you would like to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Yeets
from Woodsboro, MD
Expertise:Intermediate
Verified Purchase:Yes
Hope it keeps going well and does not disappoint like the A54 I purchased last year...
I would recommend this to a friend!
Performance
4
Design
4
Value
4
Response from Samsung USBy R&R Team, December 31, 2025
Hello Yeets, we appreciate your feedback on your Samsung Galaxy S25. We are happy to hear how pleased you have been with the inital setup and usage of your device. We have shared a link below to the Samsung Support Team to assist you if you do experience any thing out of the ordinary or have questions about your new phone. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The best experience
on February 11, 2026
Posted by: Luther07
Expertise:Intermediate
I recommend people to try base models like s25 because recently I upgraded from s21 so I see the big gap between these phones and I'm very impressed with the new hardware and progress. But I won't suggest people to upgrade every year like for what? Just to show off? Unless ur performative person I guess.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 13, 2026
Hi there Luther07, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We couldn't be happier to hear how pleased you are with the ugpraded features and capabilities of your new device. We have shared a link to the Samsung Support Team for your convenience. They can assist you any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Bonose44
Verified Purchase:Yes
This is a phone with great features that haven't changed much except for improvements. Being that this is the perfect size phone for me I'm glad the size hasn't changed nor the button configuration.
Response from Samsung USBy R&R Team, March 6, 2026
Hey Bonose44, thank you for your feedback on your Samsung Galaxy S25. We are so happy to hear that you are pleased with the enhanced performance and capabilities of your new device, and that you are finding the size of your device perfect for your preferences. We have provided a link to the Samsung Support Team for your convenience if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent camera and battery life
on October 17, 2025
Posted by: RadioLabrat
[This review was collected as part of a promotion.] I use my phone for work-related apps heavily through the day, and the battery settings, particularly energy saver, never make me worry about the next charge.
Additionally, when combined with a beveled case, the phone (screen included!) is extremely durable.
Value
5
Written by a customer while visiting Samsung US