Customer reviews from Samsung US
Samsung - Galaxy S25 128GB (Unlocked) - Mint
Average customer rating
4.7 out of 5
4.7
(3,758 Reviews)
Open Ratings Snapshot
Rating breakdown 3,758 reviews
5 Stars
2,995
4 Stars
575
3 Stars
125
2 Stars
30
1 Star
33
88%of customers recommend this product. 
(
133 out of 152
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S25 128GB (Unlocked) - Mint
Customer Rating
3 out of 5
3
Should've got a Motorola
on December 21, 2025
Posted by: AgentJ25
Expertise:Intermediate
I feel like I went back in time with this phone. I Traded in a perfectly good s21 because I needed dual Sim but lost call/speaker quality, video and photos are terrible. I was reluctant to get another samsung device and can assure I will not be again in the future.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 22, 2025
Hello AgentJ25, we appreciate your feedback on your Samsung Galaxy S25. We know how distressing it is when you have a new device that is not meeting your expectations. We have provided links to a few articles to help you with the audio quality of your device. We have also shared links to an article to help you with the different camera settings and features for the best possible photos and videos. Lastly, we have provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your phone. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone yet.
on December 25, 2025
Posted by: Richard
Verified Purchase:Yes
Great phone with excellent features. Was easy to transfer everything from my Galaxy S10.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
She loved it!!!
on December 29, 2025
Posted by: Rosalia
from Midland, Texas
Expertise:Intermediate
Verified Purchase:Yes
I purchased this phone for my daughter as a Christmas gift and she is loving it!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent phone at a great price.
on January 1, 2026
Posted by: Ana BM
Expertise:Intermediate
Verified Purchase:Yes
The phone is comfortable, fast, and the photo quality is exceptional.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I’m happy with the new graphics and I’m glad yeah!
on January 1, 2026
Posted by: Wilz
from Massachusetts
Expertise:Expert
Verified Purchase:Yes
I’m happy with the new graphics and I’m glad yeah!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 2, 2026
Hi Wilz, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We are so happy to hear that you are enjoying the enhanced graphics and appearance of your device. We have shared resources to help you with additional features, aligning the settings to your preferences, and answer any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Basically a downgraded s22 with a better camera
on January 27, 2026
Posted by: Aledru
Expertise:Expert
Got the s25 bc I accidentally dropped my s22 in some water and it screwed up my phone. Overall the userbility of the phone is fairly identical the camera is a tad better but the fail and hence my 3 star review is 2 items as apparently samsung doesn't listen to consumers very well the old headphone jack being brought back would be great and the s pen functions of the s22-s24 would be great I used it to take pictures all the time it was the main function of me using the pen and why I got the s25 ultra. I should have done my research and tried getting the s24 or paid the money to get a replacement s22 sent to me as the camera upgrade isn't that big of an upgrade to justify the price of this phone. Same cost as my s22 ultra and they claim that they cut cost down by deleting functions on the s pen I say HUGE down grade will not be upgrading again unless this phone gets absolutely destroyed i now have to buy a 3rd party aftermarket shutter system to take pics remotely which means spending more money. The point of having the top of the line phone is for all the cool options it has and at this point the s pen is utterly useless to me also maybe start with 256gb of memory on the ultrasound going forward why are they sill only at 128gb if you're taking functions away from the phone poor decision making by management
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
2 out of 5
2
Design
2 out of 5
2
Value
1 out of 5
1
Written by a customer while visiting Samsung US
Showing 3753-3758 of 3758 results 
<< 1 ... 466 467 468 469 470