Customer reviews from frigidaire.com
Frigidaire - Professional 2.2 Cu. Ft. Built-In Microwave with Sensor Cook - Stainless Steel
Average customer rating
4.7
(98 Reviews)
Rating breakdown 98 reviews
5 Stars
75
4 Stars
21
3 Stars
0
2 Stars
1
1 Star
1
Customer Reviews for Frigidaire - Professional 2.2 Cu. Ft. Built-In Microwave with Sensor Cook - Stainless Steel
Customer Rating
5
Good product horrible install and experience
on March 23, 2026
Posted by: Michael BW
[This review was collected as part of a promotion.] Installation by your team was a horrible experience.
Response from frigidaire.comBy Angel, Online Outreach Specialists, March 25, 2026
Hi, Hdsupply! Thank you for bringing this to our attention. We’re very sorry to hear that your installation experience did not meet expectations—that’s certainly not the level of service we aim to provide. If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am–8 pm EST. We’d like to take a closer look into your experience and assist you further. -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
We love our new Microwave!
on March 8, 2026
Posted by: kslmns
[This review was collected as part of a promotion.] Our 19 year old microwave was getting so loud you could not turn it on and have a conversation with someone in the kitchen. This Frigidaire Professional is so quiet! It also heats food up really quick. So glad we made this purchase. Installation was a breeze as we were able to do the install ourselves.
Response from frigidaire.comBy Angel, Online Outreach Specialists, March 9, 2026
Hi, kslmns! Thank you for sharing your experience with your Frigidaire Professional Built-In Microwave! We’re thrilled to hear that it’s quiet, heats food quickly, and made a noticeable difference compared to your old microwave. It’s also great to know that the installation was smooth and easy for you to do on your own. We’re so glad this appliance is making your kitchen experience better!
If you need any assistance or have questions about your microwave, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST—we’re always happy to help. -Angel
If you need any assistance or have questions about your microwave, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST—we’re always happy to help. -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
Stepping up!
on March 1, 2026
Posted by: Elderberry
[This review was collected as part of a promotion.] Bought for a new house build. All new pro series appliances!
Response from frigidaire.comBy Reed, Online Outreach Specialist, March 3, 2026
Hi Elderberry,
Congratulations on your new home build — how exciting! 🎉 We’re honored you chose all Pro Series appliances for your new space. That’s a fantastic way to bring both performance and style into your kitchen.
We truly appreciate you choosing Frigidaire for such an important milestone. If you ever have any questions about your new appliances or need assistance getting the most out of their features, please feel free to connect with us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. ET. We’re always here to help.
— Reed
Congratulations on your new home build — how exciting! 🎉 We’re honored you chose all Pro Series appliances for your new space. That’s a fantastic way to bring both performance and style into your kitchen.
We truly appreciate you choosing Frigidaire for such an important milestone. If you ever have any questions about your new appliances or need assistance getting the most out of their features, please feel free to connect with us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. ET. We’re always here to help.
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
2
It's "OK", but maybe that is a bit kind. Good luck with that trim kit....horrible design.
on February 23, 2026
Posted by: TimTheToolMan
A disappointing purchase, to be sure. Microwave is "OK" but there is an annoying feature that you cannot open the door without first pressing another button at the end of the cook to allow the door to open. Dumbest "feature" I have ever seen on a microwave. But the worst part of this oven is the "trim kit". There is no way to install it properly without modifications. There are two screws on the bottom that are angled upward and supposed to screw into wood. There is no wood there for these screws to go into. The duct pan and supports raise it all too far for there to be anything for these to screw into. Very poor design on the trim mounting.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, February 25, 2026
Hi there. We’re very sorry to hear about the frustration you’ve experienced with your microwave and the trim kit installation. We understand how inconvenient it can be when a feature or installation doesn’t work as expected. Your feedback is important and will be shared with our product team to help improve future designs.
Please contact our customer service team via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. ET, so we can provide guidance on installation and address any concerns with your unit. We want to help make this right and ensure your appliance works as intended.
Best Regards,
Ruth
Please contact our customer service team via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. ET, so we can provide guidance on installation and address any concerns with your unit. We want to help make this right and ensure your appliance works as intended.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Mikey
on February 20, 2026
Posted by: Super steel
[This review was collected as part of a promotion.] Easy push button digital control. Clean stainless steel look. Digital control
Response from frigidaire.comBy Ruth, Online Outreach Specialist, February 23, 2026
Hi there. Thank you for your feedback! We’re glad to hear you’re enjoying the easy-to-use push-button digital controls and sleek stainless steel design. We appreciate you choosing Frigidaire!
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
on February 17, 2026
Posted by: RRD67
[This review was collected as part of a promotion.] Beautiful sleek design! Easy to operate, quiet and the trim kit makes it blend with my other Frigidaire appliances
Response from frigidaire.comBy John, Online Outreach Specialist, February 17, 2026
Hello, RRD67. Thank you so much for your wonderful feedback!
We’re delighted to hear that you’re enjoying the beautiful, sleek design of your Frigidaire microwave and that it’s easy to operate and quiet during use. It’s especially great to know that the trim kit helps it blend seamlessly with your other Frigidaire appliances — creating that cohesive kitchen look so many of our customers love.
Your kind words truly mean a lot to us, and we appreciate you taking the time to share your experience.
Should you require any assistance, please do not hesitate to contact us via Live Chat at www.frigidaire.com
or by phone at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. It would be our pleasure to assist you.
Thank you once again for your support! -John
We’re delighted to hear that you’re enjoying the beautiful, sleek design of your Frigidaire microwave and that it’s easy to operate and quiet during use. It’s especially great to know that the trim kit helps it blend seamlessly with your other Frigidaire appliances — creating that cohesive kitchen look so many of our customers love.
Your kind words truly mean a lot to us, and we appreciate you taking the time to share your experience.
Should you require any assistance, please do not hesitate to contact us via Live Chat at www.frigidaire.com
or by phone at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. It would be our pleasure to assist you.
Thank you once again for your support! -John
Written by a customer while visiting frigidaire.com
Customer Rating
5
on February 17, 2026
Posted by: Gratsch
[This review was collected as part of a promotion.] We love the microwave, we haven't had one in years .
Response from frigidaire.comBy Reed, Online Outreach Specialist, February 19, 2026
Hi Gratsch, thank you for your wonderful feedback! We’re delighted to hear that you love your new microwave, especially after going without one for so long. It’s great to know it’s making a positive difference in your kitchen. If you ever have any questions about features, settings, or care for your microwave, please feel free to reach out via Live Chat at Frigidaire.com or by phone at 1-800-374-4432, Monday–Friday, 8:30 AM–8:00 PM ET. We’ll be happy to assist you. — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great replacement microwave
on January 26, 2026
Posted by: Edfdies China Doll
[This review was collected as part of a promotion.] I bought this microwave to replace my previous Frigidare Professional microwave that stopped working. This one seems more powerful, and it has a very bright display. My old one’s display was so dim I couldn’t read it. So far I’m very pleased, and I’m hoping this one lasts a long time.
Response from frigidaire.comBy Maico, Online Outreach Specialist, January 28, 2026
Good day, Edfdies China Doll! Thank you for taking the time to share your experience with your new Frigidaire microwave. We’re delighted to hear that you’re pleased with the brighter display and the improved performance compared to your previous model. It’s wonderful to know that these upgrades are making your daily use easier and more enjoyable.
We also appreciate your hope that this microwave provides long-lasting performance. Our team is committed to designing appliances that combine reliability and convenience, and your feedback helps us continue improving.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again for your feedback, and we hope you continue to enjoy your Frigidaire microwave. Have a great rest of your day! - Maico
We also appreciate your hope that this microwave provides long-lasting performance. Our team is committed to designing appliances that combine reliability and convenience, and your feedback helps us continue improving.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again for your feedback, and we hope you continue to enjoy your Frigidaire microwave. Have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com