Customer reviews from lockly.com
Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Average customer rating
4.9
(91 Reviews)
Rating breakdown 91 reviews
5 Stars
84
4 Stars
7
3 Stars
0
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
81 out of
81)
Customer Reviews for Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Customer Rating
5
No issues, works great!
on June 14, 2025
Posted by: JMR.
from Kentucky
Gender:Male
Used for a few months, no concerns at all. Works great!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 16, 2025
Thank you for your feedback! We're glad to hear everything’s been working great for you—no concerns is exactly what we love to hear. We appreciate your support!
Written by a customer while visiting lockly.com
Customer Rating
5
Nice dead bolt lock
on June 15, 2025
Posted by: Sekar
from New Jersey
Gender:Male
Really a nice lock with lot of features. Apple connect. Finger print, Face ID, number and key. You name it you have it.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 16, 2025
Thank you for your great feedback! We're glad you’re enjoying the many features Lockly offers, from Apple Connect to fingerprint and Face ID access. It’s our goal to provide convenience and security all in one lock. We appreciate your support!
Written by a customer while visiting lockly.com
Customer Rating
5
Love you Lockly
on June 17, 2025
Posted by: USAA
from Auckland
Gender:Male
I bought this lock to replace a three year old lockly. The decision to buy this lock is purely face recognition and it works great.The finger printing has improved and th entire family is happy to have this as our home security .
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 18, 2025
Thank you for your continued trust in Lockly! We're so glad to hear that the facial recognition feature is working well for you and that the fingerprint sensor improvements have made a difference. It’s wonderful to know your whole family is happy with the upgrade — your security and satisfaction mean everything to us. Thanks again for your support!
Written by a customer while visiting lockly.com
Customer Rating
4
Really like it
on June 18, 2025
Posted by: Beach
from Oak Island, NC
Gender:Male
I really like the product. I enjoy having the various ways of unlocking. Unfortunately, facial recognition doesn't work for me because of the way the door is positioned and then a storm door in front of that. I also wish I could program the fingerprints remotely without having to be at the lock. Set up was fairly simple. I'm still learning the app. Battery life is so-so. I wish it had a solar rechargeable kit embedded.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 18, 2025
Thank you for your honest and helpful feedback! We're glad to hear you're enjoying the multiple unlocking options and that setup was straightforward. We understand the challenges with facial recognition in certain door setups and your suggestion for remote fingerprint programming and solar recharging are excellent — we'll be sure to pass them along to our team. We're always working to improve, and feedback like yours is invaluable. Thanks again for choosing Lockly!
Written by a customer while visiting lockly.com
Customer Rating
5
Love it
on June 20, 2025
Posted by: LttlTea
from Kansas
Gender:Male
Absolutely love the Lockly Visage! The facial recognition is fast and reliable—no more fumbling for keys or phones. Setup took a bit, but once it's dialed in, it works like a charm. Also love the backup options (fingerprint, keypad, app). Pricey, but 100% worth it for the convenience and security.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 23, 2025
Thank you for the fantastic review! We’re so glad to hear you're loving the Lockly Visage and that the facial recognition is making life easier. It’s great to know the backup options add to your peace of mind, and we appreciate your recognition of the value it brings.
Thanks for choosing Lockly and for being part of our community!
Thanks for choosing Lockly and for being part of our community!
Written by a customer while visiting lockly.com
Customer Rating
5
Fast and convenient
on June 20, 2025
Posted by: aRealMango
Gender:Male
Super easy to install and register new faces and fingerprints. Both fingerprint and face scanner unlock the door faster than the time it takes to pull out my keys from my pockets.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 23, 2025
Thanks for your great feedback! We’re happy to hear the installation and setup were easy, and that the face and fingerprint scanners are making access faster and more convenient than ever.
We appreciate your support and thank you for choosing Lockly!
We appreciate your support and thank you for choosing Lockly!
Written by a customer while visiting lockly.com
Customer Rating
5
5 out of 5 best deadbolt in the market
on June 20, 2025
Posted by: Ringo
from Edmonton, Canada
Gender:Male
I bought this in a local HomeDepot.
The Lockly Visage smart deadbolt is, without question, one of the most advanced and secure smart locks I’ve ever used. From installation to daily use, it has exceeded expectations across the board.
What truly sets the Lockly Visage apart is its industry-first facial recognition technology. This isn’t just a gimmick — it uses dual infrared sensors to ensure accurate and secure unlocking, even in low-light or no-light conditions. It recognizes authorized users instantly, and I’ve had zero false positives or errors since setting it up.
Complementing this is the 3D biometric fingerprint sensor, which reads your fingerprint in three dimensions for extremely reliable performance. It’s faster and far more accurate than traditional optical scanners found in other smart locks. Access is granted in less than a second — every time.
It has clearly thought through real-world use with multiple ways to unlock:
• Facial recognition (my go-to method — feels like the future)
• Fingerprint scanning
• Apple Home Key compatibility (a game-changer for iPhone and Apple Watch users)
• Remote access via the app, great for letting in guests or service providers when I’m not home
• And, yes, even a physical key as backup — though I’ve never had to use it.
• Facial recognition (my go-to method — feels like the future)
• Fingerprint scanning
• Apple Home Key compatibility (a game-changer for iPhone and Apple Watch users)
• Remote access via the app, great for letting in guests or service providers when I’m not home
• And, yes, even a physical key as backup — though I’ve never had to use it.
One particularly clever feature is the PIN Genie™ random keypad, which scrambles the number locations every time, preventing code theft via fingerprint smudges or observation. It’s a small detail that adds a big layer of security, and it works flawlessly.
The Lockly Visage integrates beautifully with Apple HomeKit. I can use Apple Home Keys to tap in with my Apple Watch or iPhone, and I get remote lock/unlock control through the app. Notifications are instant and customizable, so I always know who’s coming or going.
The Lockly Visage smart deadbolt is an absolute powerhouse of smart home security. With the cutting-edge facial recognition, 3D fingerprint sensor, and full suite of access options, it’s a leap forward in home access technology. If you’re serious about convenience and security, this is the lock to beat.
Highly recommended!!! 🤩
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 23, 2025
Thank you for the amazing review! We're thrilled to hear that the Lockly Visage has exceeded your expectations. It's great to know that the facial recognition, 3D fingerprint sensor, and multiple access options are making a real difference in your daily routine.
We truly appreciate your detailed feedback and recommendation—it means a lot to us!
Thanks again for choosing Lockly!
We truly appreciate your detailed feedback and recommendation—it means a lot to us!
Thanks again for choosing Lockly!
Written by a customer while visiting lockly.com
Customer Rating
5
AMAZING LOCK, best Smart Lock hands down.
on June 21, 2025
Posted by: TommyGunner
from Colorado Springs, CO
Gender:Male
First, I’d like to talk about the installation. This lock was the easiest smart lock I have ever installed. It replaced the Lockly that I had prior, that had fewer functions, and the Lockly visage Zeno was way easier to install. The facial input took less than two seconds, and the fingerprint DEEP scan takes less than 30 seconds per person. Very intuitive, great video of install and setup included in the app.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 23, 2025
Thank you for sharing your installation experience! We’re thrilled to hear that the Lockly Visage Zeno was the easiest smart lock you’ve ever installed and that it offered an upgrade with more functions. It’s great to know the facial recognition and fingerprint deep scan worked quickly and intuitively for you.
We’re also glad you found the app’s installation and setup video helpful—that’s exactly what we aim for!
Thanks for choosing Lockly, and please let us know if you need anything else.
We’re also glad you found the app’s installation and setup video helpful—that’s exactly what we aim for!
Thanks for choosing Lockly, and please let us know if you need anything else.
Written by a customer while visiting lockly.com