Customer reviews from lockly.com
Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Average customer rating
4.9
(91 Reviews)
Rating breakdown 91 reviews
5 Stars
84
4 Stars
7
3 Stars
0
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
81 out of
81)
Customer Reviews for Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Customer Rating
5
Great addition to our new condo
on May 27, 2025
Posted by: PDog
from Boulder CO
Gender:Male
Bought this for a vacation home. I did a self install which was fairly straightforward. I did need phone assistance and they called back about 3 hours later. The contact person Micha, was most helpful. My wife loves the fact that the door unlocks with facial recogntion which is most helpful with a handful of groceries. I will install it again in our primary home.
Written by a customer while visiting lockly.com
Customer Rating
4
Love this lock! But could use a few improvements.
on May 29, 2025
Posted by: Dustin
from New Brunswick, Canada
Gender:Male
Easy to install and setup. Every feature works almost flawlessly. Facial recognition works everytime and is very quick. The only exception is that if you try to open the door while the unlocking is still in progress and hasn't fully retracted the deadbolt, it seems to cause an error and the lock just stops - so, you can't open the door because it's still midway locked, but the system also seems to be in error mode and won't do anything. This is just a matter of learning to be patient and wait until the lock has done it's thing and fully retracted the deadbolt before you try to open the door. Also, the "new" Lockly app isn't as responsive as the previous version. Whenever the new app is launched, it always errors and never connects to the lock on the first try - you always have to "refresh" to get a lock status. On the old app, it connects to the lock system everytime the app launches. Overall a very good product with great tech, although slightly high on price.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Excellent luck and excellent service!
on June 1, 2025
Posted by: Tziggy
from Murfreesboro, Tennessee
Gender:Male
Just purchased my new Lockly lock and installed it. Needed a little help with the app. They had a representative standing by that helped me through the process quickly and easily. Could not recommend them more!
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Good lock
on June 5, 2025
Posted by: Not_Smith
from Washington DC
Gender:Male
The lock is very fast, accurate and easy to add new members
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 5, 2025
Thank you for your review! We’re glad to hear you’re enjoying the speed, accuracy, and how easy it is to add new users to your Lockly system — that’s exactly the experience we aim to deliver.
If you ever have questions or need assistance, feel free to reach out to us:
📧 help@lockly.com
📞 669-500-8835
We’re always here to help!
If you ever have questions or need assistance, feel free to reach out to us:
📧 help@lockly.com
📞 669-500-8835
We’re always here to help!
Written by a customer while visiting lockly.com
Customer Rating
5
Love the new Facial Recognition.
on June 6, 2025
Posted by: Nats
from Laguna Woods, CA
Gender:Male
Have this for a few month and installed myself. It was very simple. Love the facial recognition plus it also has code and fingerprint and emergency key and emergency battery import port. What more could you need
Response from lockly.comBy Ashley L., Lockly Customer Service, June 9, 2025
Thank you for the fantastic review! We're glad to hear the installation was simple and that you're enjoying all the built-in features—especially the facial recognition, code access, fingerprint reader, emergency key, and backup battery port. It really is all about giving you convenience and peace of mind, and we're so happy it's doing just that. Thanks again for choosing Lockly!
Written by a customer while visiting lockly.com
Customer Rating
5
Awesome lock. Well made
on June 12, 2025
Posted by: Tinkerman
from Elizabethtown Pa
Gender:Male
I was super nervous about this one, but it worked well. We have had it for a few months and have yet changed the batteries, so in my opinion the battery life is good! It is keyless, and I used the facial recognition. It looks pretty cool too. And you have the key just in case!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 13, 2025
Thank you for sharing your experience!
We completely understand the initial nerves with trying something new, and we’re so glad to hear that the lock has worked well for you. It’s great to know you’re enjoying the keyless convenience, especially with facial recognition—and we agree, it does look pretty cool!
We’re also happy the battery life has been solid so far, and that the backup key offers you extra peace of mind. Thanks again for choosing us and for taking the time to leave a review!
We completely understand the initial nerves with trying something new, and we’re so glad to hear that the lock has worked well for you. It’s great to know you’re enjoying the keyless convenience, especially with facial recognition—and we agree, it does look pretty cool!
We’re also happy the battery life has been solid so far, and that the backup key offers you extra peace of mind. Thanks again for choosing us and for taking the time to leave a review!
Written by a customer while visiting lockly.com
Customer Rating
5
Great features! Works effortlessy.
on June 13, 2025
Posted by: delyankee
from Wilmiington, DE
Gender:Male
I've been using this Visage Zeno lock for about 3 weeks, and it has worked as advertised. Easy installation and operation and works well with Apple Homekit and automations.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 13, 2025
Thank you for your feedback!
We’re glad to hear that your Visage Zeno lock has been working just as expected. It's great to know the installation and setup were easy, and that it integrates smoothly with Apple HomeKit and your automations.
We appreciate you taking the time to share your experience—your satisfaction means a lot to us!
Best regards,
We’re glad to hear that your Visage Zeno lock has been working just as expected. It's great to know the installation and setup were easy, and that it integrates smoothly with Apple HomeKit and your automations.
We appreciate you taking the time to share your experience—your satisfaction means a lot to us!
Best regards,
Written by a customer while visiting lockly.com
Customer Rating
5
Works like you would expect a good product to work
on June 13, 2025
Posted by: Danny B
from Colorado
Gender:Male
High quality and all features needed to feel sure you get inside.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 13, 2025
Thank you for your review!
We're so glad to hear you're happy with the quality and features of your lock. Knowing it gives you confidence and peace of mind means everything to us.
Thanks again for choosing us!
We're so glad to hear you're happy with the quality and features of your lock. Knowing it gives you confidence and peace of mind means everything to us.
Thanks again for choosing us!
Written by a customer while visiting lockly.com