Customer reviews from lockly.com
Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Average customer rating
4.8
(214 Reviews)
Rating breakdown 214 reviews
5 Stars
193
4 Stars
16
3 Stars
0
2 Stars
2
1 Star
3
98%of customers recommend this product.
(
191 out of
194)
Customer Reviews for Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Customer Rating
4
Very convenient & easy to access
on April 22, 2026
Posted by: Patr
from Australia
Gender:Male
I bought this more than a year ago. But a problem with software update. I tried to contact the company via email and not respond as all.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, April 23, 2026
Thanks for reaching out, and sorry for the inconvenience you’ve experienced.
We weren’t able to find any previous communication from your end regarding this issue. That said, we’ll make sure someone reaches out to you directly to help resolve the software update problem as quickly as possible.
We appreciate your patience and will get this sorted for you.
We weren’t able to find any previous communication from your end regarding this issue. That said, we’ll make sure someone reaches out to you directly to help resolve the software update problem as quickly as possible.
We appreciate your patience and will get this sorted for you.
Written by a customer while visiting lockly.com
Customer Rating
5
Love the facial recognition feature
on April 30, 2026
Posted by: Derek_g
from Washington
Gender:Male
I have been using this smart lock for couple of months. Installation and set up was easy. The facial recognition to unlock the door is reliable and a game changer.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, April 30, 2026
Thank you for the 5-star review and for sharing your experience!
We’re really glad to hear the installation and setup were smooth for you, and that the facial recognition feature has been reliable and convenient. It’s great to know it’s making everyday access easier—that’s exactly what we designed it for.
We appreciate you choosing our smart lock and taking the time to leave feedback. If you ever need anything or have questions as you continue using it, we’re here to help.
We’re really glad to hear the installation and setup were smooth for you, and that the facial recognition feature has been reliable and convenient. It’s great to know it’s making everyday access easier—that’s exactly what we designed it for.
We appreciate you choosing our smart lock and taking the time to leave feedback. If you ever need anything or have questions as you continue using it, we’re here to help.
Written by a customer while visiting lockly.com
Customer Rating
5
Super convenient
on May 1, 2026
Posted by: EOMike
from Dublin, Ohio
Gender:Male
No locking myself out. Unlocks quickly and auto lock feature keeps home secure.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, May 1, 2026
Thank you for sharing your experience! We’re glad to hear the quick unlocking and auto-lock feature are making things more convenient while keeping your home secure. No more lockouts is always a win! We appreciate your support and are here if you ever need anything.
Written by a customer while visiting lockly.com
Customer Rating
5
Easy install great features
on May 2, 2026
Posted by: Hayley
from Australia
Gender:Female
Love the easy installation and the facial recognition is amazing
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, May 5, 2026
Thank you for the 5-star feedback! We’re thrilled to hear the installation was easy and that you’re enjoying the facial recognition feature—it’s great to know it’s making access even more seamless.
Written by a customer while visiting lockly.com
Customer Rating
5
Very user friendly
on May 7, 2026
Posted by: Brifin
from Milford ct
Gender:Male
I love the technology that it brings. It also looks great
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, May 7, 2026
Thank you for the wonderful review! We’re thrilled to hear that you love both the technology and the design of your LOCKLY product. Creating smart security solutions that are both innovative and stylish is exactly what we strive for. We truly appreciate your support and thank you for choosing LOCKLY!
Written by a customer while visiting lockly.com
Customer Rating
5
Best lock so far
on May 12, 2026
Posted by: Alarmguy Inc
from NY
Gender:Male
I am a Security integrator. Love this lock. Well thought out, rechargeable, Face rec is the best. Only complaints I get is the mini contact to confirm lock is closed.
Response from lockly.comBy Ashley L., Lockly Customer Service, May 13, 2026
Thank you for the great feedback and for trusting LOCKLY as a security integrator! We’re glad to hear you’re enjoying the thoughtful design, rechargeable features, and especially the facial recognition performance. We also appreciate you sharing your experience regarding the sensor for lock status confirmation. Feedback like yours is incredibly valuable, and we’ll be sure to forward your suggestion to our product team for review as we continue improving the user experience. Thanks again for your support and professional insight!
Written by a customer while visiting lockly.com