Customer reviews from lockly.com
Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Average customer rating
4.8
(235 Reviews)
Rating breakdown 235 reviews
5 Stars
210
4 Stars
19
3 Stars
0
2 Stars
3
1 Star
3
98%of customers recommend this product.
(
208 out of
212)
Customer Reviews for Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Customer Rating
5
Love the facial recognition feature
on April 30, 2026
Posted by: Derek_g
from Washington
Gender:Male
I have been using this smart lock for couple of months. Installation and set up was easy. The facial recognition to unlock the door is reliable and a game changer.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, April 30, 2026
Thank you for the 5-star review and for sharing your experience!
We’re really glad to hear the installation and setup were smooth for you, and that the facial recognition feature has been reliable and convenient. It’s great to know it’s making everyday access easier—that’s exactly what we designed it for.
We appreciate you choosing our smart lock and taking the time to leave feedback. If you ever need anything or have questions as you continue using it, we’re here to help.
We’re really glad to hear the installation and setup were smooth for you, and that the facial recognition feature has been reliable and convenient. It’s great to know it’s making everyday access easier—that’s exactly what we designed it for.
We appreciate you choosing our smart lock and taking the time to leave feedback. If you ever need anything or have questions as you continue using it, we’re here to help.
Written by a customer while visiting lockly.com
Customer Rating
5
Super convenient
on May 1, 2026
Posted by: EOMike
from Dublin, Ohio
Gender:Male
No locking myself out. Unlocks quickly and auto lock feature keeps home secure.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, May 1, 2026
Thank you for sharing your experience! We’re glad to hear the quick unlocking and auto-lock feature are making things more convenient while keeping your home secure. No more lockouts is always a win! We appreciate your support and are here if you ever need anything.
Written by a customer while visiting lockly.com
Customer Rating
5
Easy install great features
on May 2, 2026
Posted by: Hayley
from Australia
Gender:Female
Love the easy installation and the facial recognition is amazing
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, May 5, 2026
Thank you for the 5-star feedback! We’re thrilled to hear the installation was easy and that you’re enjoying the facial recognition feature—it’s great to know it’s making access even more seamless.
Written by a customer while visiting lockly.com
Customer Rating
5
Very user friendly
on May 7, 2026
Posted by: Brifin
from Milford ct
Gender:Male
I love the technology that it brings. It also looks great
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, May 7, 2026
Thank you for the wonderful review! We’re thrilled to hear that you love both the technology and the design of your LOCKLY product. Creating smart security solutions that are both innovative and stylish is exactly what we strive for. We truly appreciate your support and thank you for choosing LOCKLY!
Written by a customer while visiting lockly.com
Customer Rating
5
Best lock so far
on May 12, 2026
Posted by: Alarmguy Inc
from NY
Gender:Male
I am a Security integrator. Love this lock. Well thought out, rechargeable, Face rec is the best. Only complaints I get is the mini contact to confirm lock is closed.
Response from lockly.comBy Ashley L., Lockly Customer Service, May 13, 2026
Thank you for the great feedback and for trusting LOCKLY as a security integrator! We’re glad to hear you’re enjoying the thoughtful design, rechargeable features, and especially the facial recognition performance. We also appreciate you sharing your experience regarding the sensor for lock status confirmation. Feedback like yours is incredibly valuable, and we’ll be sure to forward your suggestion to our product team for review as we continue improving the user experience. Thanks again for your support and professional insight!
Written by a customer while visiting lockly.com
Customer Rating
5
Best smartlock
on May 16, 2026
Posted by: Mojo9
from Mascouche
Gender:Male
It's been 2 weeks I've been using this lock daily, and now I have to remind myself to make sure I take my keys just in case. The face unlock is so accurate, I never think twice. Show up to my door, it scans, unlocks and thank you.
I have to re-set it for my fiancée as it seems it didn't quite catch her face properly but at least she had the fingerprint and the code.
I was hesitant on spending that kind of money on a lock, but I'm glad I did.
I have to re-set it for my fiancée as it seems it didn't quite catch her face properly but at least she had the fingerprint and the code.
I was hesitant on spending that kind of money on a lock, but I'm glad I did.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, May 18, 2026
Thank you for the 5-star review!
We’re so glad to hear the lock has been working reliably for you and that the face unlock feature has made daily access so seamless. It’s great to know you’re feeling confident using it day to day.
We also appreciate your feedback regarding your fiancée’s setup and are happy to hear the fingerprint and code provided a smooth backup option.
Thank you again for sharing your experience—we’re glad you made the choice and are enjoying the product!
We’re so glad to hear the lock has been working reliably for you and that the face unlock feature has made daily access so seamless. It’s great to know you’re feeling confident using it day to day.
We also appreciate your feedback regarding your fiancée’s setup and are happy to hear the fingerprint and code provided a smooth backup option.
Thank you again for sharing your experience—we’re glad you made the choice and are enjoying the product!
Written by a customer while visiting lockly.com
Customer Rating
5
Easy Setup, Works Every time
on May 17, 2026
Posted by: Reuben
from Forney, TX
Gender:Male
I recently purchased this lock for the Apple HomeKit integration and facial unlock. This lock fit perfectly for what I was looking for and was easy to setup for the entire family. Built in WiFi means no extra dongle to connect and sync.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, May 18, 2026
Thank you for the 5-star review!
We’re glad to hear the lock was a great fit for what you were looking for, especially with Apple HomeKit integration and facial unlock. It’s great to know setup was easy for your whole family and that the built-in WiFi added to the convenience.
We truly appreciate you taking the time to share your experience!
We’re glad to hear the lock was a great fit for what you were looking for, especially with Apple HomeKit integration and facial unlock. It’s great to know setup was easy for your whole family and that the built-in WiFi added to the convenience.
We truly appreciate you taking the time to share your experience!
Written by a customer while visiting lockly.com
Customer Rating
4
Good face detection
on May 17, 2026
Posted by: Faceman
Gender:Male
Face detection works well. Only trip up has been when I walk up to it alongside a friend/family member that is not registered, it has a bit of trouble. But overall still great.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, May 18, 2026
Thank you for taking the time to share your feedback!
We’re glad to hear the face detection is working well overall. We appreciate you noting the situation with multiple people approaching the lock at the same time—feedback like this is very helpful as we continue improving performance and accuracy.
We’re happy you’re still having a great experience and truly appreciate your support!
We’re glad to hear the face detection is working well overall. We appreciate you noting the situation with multiple people approaching the lock at the same time—feedback like this is very helpful as we continue improving performance and accuracy.
We’re happy you’re still having a great experience and truly appreciate your support!
Written by a customer while visiting lockly.com