Customer reviews from lockly.com
Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Average customer rating
4.9
(158 Reviews)
Rating breakdown 158 reviews
5 Stars
147
4 Stars
10
3 Stars
0
2 Stars
0
1 Star
1
99%of customers recommend this product.
(
144 out of
145)
Customer Reviews for Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Customer Rating
5
So much better than my last smart lock!
on October 13, 2025
Posted by: Eric WB3
from Palm Springs, CA
Gender:Male
This is a fantastic lock. First and foremost, I love the variety of ways you can unlock the door. Facial recognition, smart watch or smart phone NFC, pin, fingerprint, and physical key. There is something for everyone and you can all set up the method of your preference. I prefer to unlock with my Apple Watch while my partner prefers facial recognition. Guests get set up with a PIN code and it is great peace of mind to have a physical key as a backup. Setup is easy and the app works well. Overall, this lock has it all!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, October 13, 2025
Thank you for sharing such a detailed and positive review! We’re thrilled to hear you’re enjoying the variety of unlocking options and that the Lockly system works perfectly for you, your partner, and your guests. It’s great to know the setup and app experience met your expectations. We truly appreciate your support and feedback!
– Lockly Team
📧 help@lockly.com
📞 669-500-8835
– Lockly Team
📧 help@lockly.com
📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
Facial Actually works!
on October 16, 2025
Posted by: Realman360
from New York
Wow it has finger print , phone, apple keys, and the facial is amazing by the time I get to the door it’s opened. It’s so great for time saving !
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, October 17, 2025
Wow — thank you for the awesome feedback! We're so glad you're loving the convenience of all the access options — fingerprint, phone, Apple keys, and facial recognition. It’s great to hear it’s saving you time and making life easier. Enjoy the seamless access and thanks again for sharing your experience!
Written by a customer while visiting lockly.com
Customer Rating
5
Perfect Face recognition
on October 21, 2025
Posted by: Slava
from holland Landing, ON
Gender:Male
Works like a magic. Recognizes my face from a distance and unlocks the door automatically.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, October 28, 2025
Thank you for your feedback! We’re thrilled to hear the facial recognition is working like magic and making entry effortless for you. Enjoy the convenience and security it brings to your home!
Written by a customer while visiting lockly.com
Customer Rating
5
Great features
on October 23, 2025
Posted by: Vanman99
from Oakville, Ontario, Canada
Gender:Male
I looked at many smart locks. The Lockly is pretty pricey but it has the best features and the quality is excellent. Would highly recommend.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, October 28, 2025
Thank you for your recommendation! We’re thrilled to hear you appreciate the quality and features of your Lockly. Your support means a lot!
Written by a customer while visiting lockly.com
Customer Rating
5
Excellent Lock
on October 29, 2025
Posted by: Nimit72
from Columbus, Ohio
Gender:Male
Excellent lock with great useful features, highly recommended
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, October 31, 2025
Thank you so much for your kind words and recommendation! We're thrilled to hear you’re enjoying the lock and its features. Your feedback means a lot to us! 🔒😊
Written by a customer while visiting lockly.com
Customer Rating
5
Outstanding Smart Lock
on November 6, 2025
Posted by: HM1TawanT
from Lewisville, TX
Gender:Male
Decided to order the Lockly Visage after many days of researching smart locks. The Lockly Visage had the features my family and I needed for our busy lives. Installation took about one hour due to being very thorough with the install. One the installation was complete with the deadbolt, the Wi-Fi and app was next. Registering faces and fingerprints took some time due to not recognizing faces. Eventually we were able to register faces and haven’t had any issues or concerns. The deadbolt kept getting faster to recognize faces and unlocking kept getting faster and is actually faster than pulling out keys and unlocking the deadbolt. Only criticism we have is the door sensor is very ugly and felt like an afterthought. Would like to see Lockly incorporate the door sensor with the deadbolt similar to the Lockly Vision. Overall, we are very pleased with the Lockly Visage and would highly recommend this smart lock to anyone wanting to upgrade to a smart lock.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, November 10, 2025
Thank you for taking the time to share your detailed experience! We’re thrilled to hear that the Lockly Visage fits your family’s needs and that you’re enjoying the speed and convenience of face and fingerprint recognition. We appreciate your feedback on the door sensor — we’re always looking for ways to improve our products, and your input is valuable. Thank you for recommending Lockly, and if you ever need anything, feel free to reach out 📧 help@lockly.com
📞 669-500-8835.
📞 669-500-8835.
Written by a customer while visiting lockly.com
Customer Rating
5
Swiss Army Knife of locks
on November 8, 2025
Posted by: Verucktjim
from New York
Gender:Male
The Lockly Visage is like the Swiss Army knife of smart locks. It has every feature you could want — face recognition, fingerprint, keypad, app, even a key if you need it. The facial recognition works amazingly well and makes unlocking totally hands-free. It’s easy to use, looks great, and feels solid. A bit pricey, but you definitely get what you pay for.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, November 10, 2025
Thank you for sharing your detailed feedback! We’re thrilled to hear that you’re enjoying the versatility and convenience of the Lockly Visage, especially the facial recognition feature. We appreciate your honesty about the price, and we’re glad it’s delivering the value you expected. If you ever need anything, feel free to reach out 📧 help@lockly.com
📞 669-500-8835.
📞 669-500-8835.
Written by a customer while visiting lockly.com
Customer Rating
5
Solid Lock
on November 8, 2025
Posted by: Jayhawk
Gender:Male
Easy setup, intuitive, appears to have quality components. Would certainly buy again.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, November 10, 2025
Thank you for your feedback! We’re glad to hear the Lockly lock was easy to set up, intuitive to use, and built with quality components. We appreciate your support and look forward to serving you again! If you ever need anything, feel free to reach out 📧 help@lockly.com
📞 669-500-8835.
📞 669-500-8835.
Written by a customer while visiting lockly.com