Customer reviews from lockly.com
Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Average customer rating
4.9
(138 Reviews)
Rating breakdown 138 reviews
5 Stars
128
4 Stars
8
3 Stars
0
2 Stars
1
1 Star
1
98%of customers recommend this product.
(
124 out of
126)
Customer Reviews for Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Customer Rating
5
Buy It
on October 9, 2025
Posted by: Grumpy old man
from Eagan, MN
Gender:Male
Set up was fairly easy love the facial recognition and how fast it unlocks, but when setting up outside have a key with you (don’t ask) auto lock works great. This by far the best lock on the market
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, October 10, 2025
Thanks so much for the great feedback! We're glad to hear setup was smooth and that you're loving the facial recognition and fast unlock. Good tip on keeping a key handy during setup 😉 — and we’re thrilled to hear you think it’s the best lock on the market!
– The Lockly Team
– The Lockly Team
Written by a customer while visiting lockly.com
Customer Rating
2
Frequent Dropping of Wifi connection
on October 10, 2025
Posted by: bcsderm
from Canandaigua NY
Gender:Male
Clunky design but does not hold it's wifi connection and remote access is problematic despite multiple attempts to reset access. A great idea but not ready for prime time.
No, I would not recommend this to a friend.
Response from lockly.comBy Ashley L., Lockly Customer Service, October 13, 2025
Hello Brett,
We’re sorry to hear about the trouble you’ve experienced with your lock’s Wi-Fi connection and remote access. This isn’t the experience we want for our customers, and our team will be reaching out to assist you directly to get everything working smoothly. Thank you for sharing your feedback — we truly appreciate the opportunity to make it right.
– Lockly Team
📧 help@lockly.com
📞 669-500-8835
We’re sorry to hear about the trouble you’ve experienced with your lock’s Wi-Fi connection and remote access. This isn’t the experience we want for our customers, and our team will be reaching out to assist you directly to get everything working smoothly. Thank you for sharing your feedback — we truly appreciate the opportunity to make it right.
– Lockly Team
📧 help@lockly.com
📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
So much better than my last smart lock!
on October 13, 2025
Posted by: Eric WB3
from Palm Springs, CA
Gender:Male
This is a fantastic lock. First and foremost, I love the variety of ways you can unlock the door. Facial recognition, smart watch or smart phone NFC, pin, fingerprint, and physical key. There is something for everyone and you can all set up the method of your preference. I prefer to unlock with my Apple Watch while my partner prefers facial recognition. Guests get set up with a PIN code and it is great peace of mind to have a physical key as a backup. Setup is easy and the app works well. Overall, this lock has it all!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, October 13, 2025
Thank you for sharing such a detailed and positive review! We’re thrilled to hear you’re enjoying the variety of unlocking options and that the Lockly system works perfectly for you, your partner, and your guests. It’s great to know the setup and app experience met your expectations. We truly appreciate your support and feedback!
– Lockly Team
📧 help@lockly.com
📞 669-500-8835
– Lockly Team
📧 help@lockly.com
📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
Facial Actually works!
on October 16, 2025
Posted by: Realman360
from New York
Wow it has finger print , phone, apple keys, and the facial is amazing by the time I get to the door it’s opened. It’s so great for time saving !
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, October 17, 2025
Wow — thank you for the awesome feedback! We're so glad you're loving the convenience of all the access options — fingerprint, phone, Apple keys, and facial recognition. It’s great to hear it’s saving you time and making life easier. Enjoy the seamless access and thanks again for sharing your experience!
Written by a customer while visiting lockly.com
Customer Rating
5
Perfect Face recognition
on October 21, 2025
Posted by: Slava
from holland Landing, ON
Gender:Male
Works like a magic. Recognizes my face from a distance and unlocks the door automatically.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, October 28, 2025
Thank you for your feedback! We’re thrilled to hear the facial recognition is working like magic and making entry effortless for you. Enjoy the convenience and security it brings to your home!
Written by a customer while visiting lockly.com
Customer Rating
5
Great features
on October 23, 2025
Posted by: Vanman99
from Oakville, Ontario, Canada
Gender:Male
I looked at many smart locks. The Lockly is pretty pricey but it has the best features and the quality is excellent. Would highly recommend.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, October 28, 2025
Thank you for your recommendation! We’re thrilled to hear you appreciate the quality and features of your Lockly. Your support means a lot!
Written by a customer while visiting lockly.com
Customer Rating
5
Excellent Lock
on October 29, 2025
Posted by: Nimit72
from Columbus, Ohio
Gender:Male
Excellent lock with great useful features, highly recommended
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, October 31, 2025
Thank you so much for your kind words and recommendation! We're thrilled to hear you’re enjoying the lock and its features. Your feedback means a lot to us! 🔒😊
Written by a customer while visiting lockly.com
Customer Rating
5
Outstanding Smart Lock
on November 6, 2025
Posted by: HM1TawanT
from Lewisville, TX
Gender:Male
Decided to order the Lockly Visage after many days of researching smart locks. The Lockly Visage had the features my family and I needed for our busy lives. Installation took about one hour due to being very thorough with the install. One the installation was complete with the deadbolt, the Wi-Fi and app was next. Registering faces and fingerprints took some time due to not recognizing faces. Eventually we were able to register faces and haven’t had any issues or concerns. The deadbolt kept getting faster to recognize faces and unlocking kept getting faster and is actually faster than pulling out keys and unlocking the deadbolt. Only criticism we have is the door sensor is very ugly and felt like an afterthought. Would like to see Lockly incorporate the door sensor with the deadbolt similar to the Lockly Vision. Overall, we are very pleased with the Lockly Visage and would highly recommend this smart lock to anyone wanting to upgrade to a smart lock.
I would recommend this to a friend!
Written by a customer while visiting lockly.com