Customer reviews from lockly.com
Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Average customer rating
4.9
(91 Reviews)
Rating breakdown 91 reviews
5 Stars
84
4 Stars
7
3 Stars
0
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
81 out of
81)
Customer Reviews for Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Customer Rating
5
Super Smart Lock
on July 18, 2025
Posted by: DWats77
from Deptford NJ
Gender:Male
I’ve owned a few smart locks over the last few years. Mainly because I couldn’t find one with just pros and no cons. These locks are packed with genius engineering and customer focused advantages.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 18, 2025
Thank you so much for your thoughtful feedback! We're honored to hear that after trying several smart locks, you found ours to stand out with the right balance of smart engineering and user-focused features. It's incredibly rewarding to know our efforts to build a better smart lock are making a real difference. If you ever have questions or need support, we're here for you! 📧 help@lockly.com
📞 669-500-8835
📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
4
Almost does it all
on July 18, 2025
Posted by: TheSteamiingHeap
from Australia
Gender:Male
Great lock with game-changing facial recognition unlock. The only thing missing is matter support, where Lockly continues to lag behind its competitors.
Easy to rekey to Schlage keys; Easy install, relatively compact and fast mechanism.
Unlocks with almost any tech you can think of, from pin to fingerprint to apple key to your ugly mug!
With matter support and video/camera output it'd be close to perfect.
Easy to rekey to Schlage keys; Easy install, relatively compact and fast mechanism.
Unlocks with almost any tech you can think of, from pin to fingerprint to apple key to your ugly mug!
With matter support and video/camera output it'd be close to perfect.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 21, 2025
Thank you for the great feedback! We're thrilled you’re enjoying the facial recognition and versatile unlock options—it’s what we aim for! 😊
We hear you on Matter support and video integration, and your suggestions are being shared with our development team as we continue to evolve.
Need anything in the meantime? We're here to help:
📧 help@lockly.com
📞 669-500-8835
– The Lockly Team 🔒
We hear you on Matter support and video integration, and your suggestions are being shared with our development team as we continue to evolve.
Need anything in the meantime? We're here to help:
📧 help@lockly.com
📞 669-500-8835
– The Lockly Team 🔒
Written by a customer while visiting lockly.com
Customer Rating
5
It does everything all in one
on July 22, 2025
Posted by: GeoffS
from Bathurst, NSW, Australia
Gender:Male
I don’t normally write comments or reviews but this lock deserves the time and effort, I can’t speak highly enough of it.
Now I’ve fully tested and happy with it’s functionality, I’m ordering 2 additional the same for other doors on the house.
Now I’ve fully tested and happy with it’s functionality, I’m ordering 2 additional the same for other doors on the house.
I purchased the Lockly Visage after doing a lot of research trying to find a smart lock that would do everything I needed, in particular I wanted it to work with Apple Home (without a separate hub for the lock itself) and most importantly Apple Home Key.
Whilst I wasn’t looking for facial recognition I now find I’m using this more than unlocking the door with my Apple watch or PIN.
I used a local locksmith to re-key the override key to my other house keys and install the lock, the process was simple and went with no issues at all, I’m not the best handyman but after watching the locksmith install and a number of utube videos I believe I could have just done this myself.
The setup process was simple, I just followed the instructions and had it all up and running and connected to Apple Home in about 5 minutes.
The lock is installed on my shed/garage, with access to Apple Home I can run a simple automation to turn on lights etc whenever the door is opened and lock the door at 6pm each night or when I leave home, no more wondering ‘did I lock the shed’ when I go to bed each night!
Whilst I wasn’t looking for facial recognition I now find I’m using this more than unlocking the door with my Apple watch or PIN.
I used a local locksmith to re-key the override key to my other house keys and install the lock, the process was simple and went with no issues at all, I’m not the best handyman but after watching the locksmith install and a number of utube videos I believe I could have just done this myself.
The setup process was simple, I just followed the instructions and had it all up and running and connected to Apple Home in about 5 minutes.
The lock is installed on my shed/garage, with access to Apple Home I can run a simple automation to turn on lights etc whenever the door is opened and lock the door at 6pm each night or when I leave home, no more wondering ‘did I lock the shed’ when I go to bed each night!
My positives to using this lock:
- Simple install and set-up.
- Connect to Apple Home and can use Home Key from my phone or watch.
- The override key was a must and was easily re-keyable to my other keys.
- The PIN or fingerprint reader for access on the odd occasion when I don’t have the phone or watch, but I’ve found the facial recognition is easier.
- The door sensor to know when the door is open or closed, whilst its still early days I find myself checking in the app to see if its closed and locked, it hasn’t missed yet and I’m sure my trust will build as time goes on. There is one negative with the door sensor, see suggestions below.
- The rechargeable battery, this was a big plus, no buying standard batteries. It comes with 2 so I have a second battery charged ready to go when one gets low. In saying that the lock has been installed for 2 weeks and I have certainly given it a workout, and the indicator still says 97%.
- The Lockly support is great, I contacted them multiple times prior to the purchased and always received a reply on the next business day, thanks Sol for answering my many questions.
- I quizzed my locksmith on how solid and secure the lock was during the install, he said it was a great lock and well built (the locksmith I used doesn’t sell Lockly so there was no benefit to him singing its praises).
- Simple install and set-up.
- Connect to Apple Home and can use Home Key from my phone or watch.
- The override key was a must and was easily re-keyable to my other keys.
- The PIN or fingerprint reader for access on the odd occasion when I don’t have the phone or watch, but I’ve found the facial recognition is easier.
- The door sensor to know when the door is open or closed, whilst its still early days I find myself checking in the app to see if its closed and locked, it hasn’t missed yet and I’m sure my trust will build as time goes on. There is one negative with the door sensor, see suggestions below.
- The rechargeable battery, this was a big plus, no buying standard batteries. It comes with 2 so I have a second battery charged ready to go when one gets low. In saying that the lock has been installed for 2 weeks and I have certainly given it a workout, and the indicator still says 97%.
- The Lockly support is great, I contacted them multiple times prior to the purchased and always received a reply on the next business day, thanks Sol for answering my many questions.
- I quizzed my locksmith on how solid and secure the lock was during the install, he said it was a great lock and well built (the locksmith I used doesn’t sell Lockly so there was no benefit to him singing its praises).
My suggested improvements:
- The door sensor looks like an afterthought, there is a small cable and you need to attach the sensor to the door and the magnet to the frame. Whilst this is quite small, easy to attach and works perfectly, it doesn’t look great if you are a bit pedantic like myself. When I contacted Lockly, there is an improvement on the way, they didn’t mention when but it will be built into the lock.
- For the Lockly app, it’s simple and works great but there isn’t an option to have the door lock at a specific time of day, only to lock after a period of time (5, 10, 60, etc minutes), you can customise the number of minutes until it locks but I would have preferred to also have a time of day option, for example lock at 6pm at night if it’s still unlocked. In saying that I was able to achieve this using a very simple automation in Apple Home.
- The door sensor looks like an afterthought, there is a small cable and you need to attach the sensor to the door and the magnet to the frame. Whilst this is quite small, easy to attach and works perfectly, it doesn’t look great if you are a bit pedantic like myself. When I contacted Lockly, there is an improvement on the way, they didn’t mention when but it will be built into the lock.
- For the Lockly app, it’s simple and works great but there isn’t an option to have the door lock at a specific time of day, only to lock after a period of time (5, 10, 60, etc minutes), you can customise the number of minutes until it locks but I would have preferred to also have a time of day option, for example lock at 6pm at night if it’s still unlocked. In saying that I was able to achieve this using a very simple automation in Apple Home.
My final comment – It does everything all in one, connects to everything, electronically and physically secure, great lock and thoroughly recommend it.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 22, 2025
Thank you so much for your thoughtful and detailed review! We're truly honored that you took the time to share your experience, especially as someone who doesn't usually leave reviews. It means a lot!
We're thrilled to hear that the Lockly Visage has exceeded your expectations—from the Apple Home Key integration to the facial recognition and rechargeable battery system. Your insights and suggestions are incredibly valuable and have been shared with our product team as we continue improving.
Welcome to the Lockly family—and thank you again for your trust and recommendation! 🔐🙌
We're thrilled to hear that the Lockly Visage has exceeded your expectations—from the Apple Home Key integration to the facial recognition and rechargeable battery system. Your insights and suggestions are incredibly valuable and have been shared with our product team as we continue improving.
Welcome to the Lockly family—and thank you again for your trust and recommendation! 🔐🙌
Written by a customer while visiting lockly.com