Customer reviews from lockly.com
Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Average customer rating
4.9
(91 Reviews)
Rating breakdown 91 reviews
5 Stars
84
4 Stars
7
3 Stars
0
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
81 out of
81)
Customer Reviews for Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Customer Rating
5
Easy to use and simple
on July 6, 2025
Posted by: Likesthingseasy
from San Diego, CA
Gender:Female
This is so awesome. It took 40 min to set up. I called and Jenny walked me through it. I like how safe and secure it is. It makes it so easy to walk up to the door and it opens
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 9, 2025
Thank you for the great review! We’re glad Jenny could help make setup smooth and that you’re enjoying the ease and security of your Lockly.
If you need anything else, just reach out:
📧 help@lockly.com | 📞 669-500-8835
If you need anything else, just reach out:
📧 help@lockly.com | 📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
Great Lock
on July 6, 2025
Posted by: KLRich
from AR
Gender:Male
I had an August lock that this replaced. The August lock was horrible and I just put up with if for several years. This Lockly lock is fantastic, it was a breeze to install and connect. The facial recognition and finger print reader work flawless. I was worried about it being unprotected and in the direct sun for much of the day and after about 3 months all is good. This lock is very expensive but worth every penny.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 9, 2025
Thank you for the fantastic feedback! We’re thrilled to hear Lockly is exceeding your expectations and working perfectly even in tough conditions.
If you need anything, we’re here to help:
📧 help@lockly.com | 📞 669-500-8835
If you need anything, we’re here to help:
📧 help@lockly.com | 📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
Great lock
on July 7, 2025
Posted by: Darkness69
Gender:Male
I bought this log to replace an older, smart deadbolt. Mainly for the features, surprised when I received it, and it had even more features than what I thought it did.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 9, 2025
Thank you for your review! We’re glad Lockly surprised you with extra features and are enhancing your smart lock experience.
If you ever need assistance, we’re here:
📧 help@lockly.com | 📞 669-500-8835
If you ever need assistance, we’re here:
📧 help@lockly.com | 📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
4
Great features and convenience but …
on July 7, 2025
Posted by: Luan
from Annapolis, MD
Gender:Male
I like the first one enough to buy a second one for my second home. What I dislike about this facial recognition lock model is the unsightly magnetic sensor with a long wire attached to the bottom of the lock. There is no way to hide the wire or shorten it. White sensor and wire stand out on a brown door. I had issue with my second lock because I didn’t connect a coaxial connector properly and the magnetic sensor didn’t work. A tech called me at an appointed time and was able to help me troubleshoot and solve the problem.
Response from lockly.comBy Ashley L., Lockly Customer Service, July 9, 2025
Thank you for your honest feedback and for choosing Lockly for your second home! We’re glad our tech team could help resolve the sensor issue quickly.
If you need any further assistance, we’re here:
📧 help@lockly.com | 📞 669-500-8835
If you need any further assistance, we’re here:
📧 help@lockly.com | 📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
Easy to Install - good battery life
on July 9, 2025
Posted by: lock-reviewer
from Austin TX
Gender:Male
Upgraded from a z-wave Kwikset unit we'd had for years that finally got too unreliable. The battery install and lifetime in this is great - a month in and still 85% battery. The camera works very well - I would say only once in 100 openings it didn't recognise me. It won't recognise my 4 year old, no matter what we try, maybe because she is too short. The app is good; however, the firmware upgrade process fails mid-upgrade every time I try it, with no indication of what went wrong.
All in all, this is definitely a viable product and this is for sure the future of what I want to manage access for all the folks that come and go from our properties.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 9, 2025
Thank you for your detailed feedback! We’re glad you’re enjoying the battery life, camera, and app features. Sorry to hear about the firmware upgrade issues and recognition challenges—we’re here to help if you need assistance with those.
Feel free to reach out anytime:
📧 help@lockly.com | 📞 669-500-8835
Feel free to reach out anytime:
📧 help@lockly.com | 📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
High-tech lock with great features
on July 10, 2025
Posted by: 8panda
Gender:Male
Great high-tech lock that makes it easy for only validated users to get in and out of the house. Highly recommended.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 10, 2025
Thank you for the recommendation! We're glad you're enjoying the security and convenience of your Lockly. 😊
If you ever need assistance, feel free to reach out:
📧 help@lockly.com | 📞 669-500-8835
If you ever need assistance, feel free to reach out:
📧 help@lockly.com | 📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
Don’t miss out one of the best Lockly in business
on July 14, 2025
Posted by: Chums
from Colorado
Gender:Male
Don’t miss out one of the best Lockly in business
Good quality
Good quality
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 14, 2025
Thanks for the great shoutout! We’re proud to offer quality you can trust. If you ever need help, reach us anytime at 📧 help@lockly.com or 📞 669-500-8835.
Written by a customer while visiting lockly.com
Customer Rating
5
Works great!
on July 15, 2025
Posted by: jw23
from Illinois
Gender:Male
Very responsive with facial recognition and fingerprint, even works with sunglasses!
Easy installation, looks great, works great.
Easy installation, looks great, works great.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 15, 2025
Thank you for the great feedback! We're happy to hear the facial recognition and fingerprint features are working smoothly—even with sunglasses! It's also great to know the installation was easy and the lock looks as good as it performs. We appreciate your support!
If you ever need assistance, we’re here for you:
📧 help@lockly.com
📞 669-500-8835
If you ever need assistance, we’re here for you:
📧 help@lockly.com
📞 669-500-8835
Written by a customer while visiting lockly.com