Customer reviews from lockly.com
Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Average customer rating
4.9
(91 Reviews)
Rating breakdown 91 reviews
5 Stars
84
4 Stars
7
3 Stars
0
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
81 out of
81)
Customer Reviews for Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Satin Nickel
Customer Rating
5
Lockly is making iterative improvements. A+
on June 21, 2025
Posted by: TiredFromWorking
from DC
Gender:Male
Having utilized Lockly and competitor products across multiple properties for diverse applications over the past several years, I find the recent facial recognition deadbolt to be the superior solution. Its hands-free unlocking functionality, coupled with the inclusion of two swappable rechargeable Li-ion battery packs and integrated quick Wi-Fi, positions it as the most effective lock I have encountered.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 23, 2025
Thank you for your detailed and thoughtful feedback! We’re honored to hear that, after using multiple products across various properties, you consider our facial recognition deadbolt the superior solution. We’re glad the hands-free unlocking, swappable rechargeable batteries, and integrated Wi-Fi have made such a positive impact for you.
Your satisfaction and trust mean a great deal to us. Please don’t hesitate to reach out if we can assist further.
Your satisfaction and trust mean a great deal to us. Please don’t hesitate to reach out if we can assist further.
Written by a customer while visiting lockly.com
Customer Rating
5
Great company, great products.
on June 21, 2025
Posted by: Llav
I absolutely love LOCKLY products and just upgraded to the Visage Zeno Series Facial Recognition Deadbolt. It’s fabulous!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 23, 2025
Thank you so much for your kind words! We’re thrilled to hear you love LOCKLY products and that you’re enjoying your new Visage Zeno Series Facial Recognition Deadbolt. It truly is fabulous!
Thanks for being part of the LOCKLY family!
Thanks for being part of the LOCKLY family!
Written by a customer while visiting lockly.com
Customer Rating
5
Worth the extra money
on June 21, 2025
Posted by: Karbear
from Chicago
Gender:Female
I knew I wanted a good lock for new townhouse. This seemed a little pricey, but it was the best rated. It was not hard to install and the best feature is the facial recognition. You have the option of adding family and friends. We were gone and our daughter stopped by to check on the place. Got notification that she was there. Great app and easy to use.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 23, 2025
Thank you for sharing your experience! We’re glad to hear the facial recognition and notifications have been helpful, especially for keeping an eye on your townhouse and loved ones. It’s great that installation was easy and that you’re enjoying the app.
Thanks for choosing Lockly and trusting us with your home security!
Thanks for choosing Lockly and trusting us with your home security!
Written by a customer while visiting lockly.com
Customer Rating
4
Great lock with an easy install.
on June 22, 2025
Posted by: ScottUniverse
from Kissimee, FL
Gender:Male
Overall, I’m quite pleased with the Lockly Zeno facial recognition lock. The installation process was straightforward and well-documented, making setup relatively easy. The facial recognition feature works reliably and adds a convenient, hands-free way to unlock the door. My only real critique is the speed—it takes a few seconds after recognizing your face before the lock actually opens. It’s not a dealbreaker, but it does feel a bit slow compared to my fingerprint lock from another brand, which unlocks almost instantly. Still, for those looking for a solid smart lock with facial recognition, the Zeno is a strong contender.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 23, 2025
Thank you for sharing your detailed feedback! We’re glad to hear that the installation was smooth and that you appreciate the convenience of the facial recognition feature. We also appreciate your honesty about the unlock speed—it’s helpful for us as we continue to improve our products.
Thanks for choosing Lockly and for recognizing the Zeno as a strong smart lock option!
Thanks for choosing Lockly and for recognizing the Zeno as a strong smart lock option!
Written by a customer while visiting lockly.com
Customer Rating
5
Excellent product!
on June 30, 2025
Posted by: Larry
from Jax Beach
Gender:Male
I purchased the Lockly Visage Zeno deadbolt about 2 months ago. It works flawlessly, as advertised. I appreciate the hands -free convenience of facial recognition every time I use it! The superb customer service matches the superb product. Email requests to their support email address were answered by Ashley Lopez within minutes and her responses were extremely helpful. I am a very satisfied customer!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 30, 2025
Thank you for the fantastic review! We're thrilled to hear your Lockly Visage Zeno is working flawlessly and that the facial recognition has made things so convenient. Big shoutout to Ashley for providing top-notch support—we’ll be sure to pass along your kind words. We're grateful to have you as a satisfied customer!
📧 help@lockly.com | 📞 669-500-8835
📧 help@lockly.com | 📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
Great Lock
on July 1, 2025
Posted by: mandymandy
from Lincoln, NE
Gender:Female
I bought 2 of these a month ago and I like it. It's receptive to facial recognition and the auto-lock feature works well.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 2, 2025
Thank you for sharing! We're glad you're enjoying the facial recognition and auto-lock features. Appreciate you choosing Lockly!
Written by a customer while visiting lockly.com
Customer Rating
5
Great Lock
on July 2, 2025
Posted by: rusrob
from Lowell, Arkansas
Gender:Male
I bought this lock hoping it would be better than the Yale lock I had. The Yale lock used AA batteries that would last a few days at the most. My Lockly deadbolt is still over 90% after two months. Also, I like the fact that I can just walk up to the door and it unlocks.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 2, 2025
Thank you for the great feedback! We’re glad to hear you’re enjoying the long battery life and the convenience of the auto-unlock feature. Thanks for choosing Lockly!
Written by a customer while visiting lockly.com
Customer Rating
5
great
on July 4, 2025
Posted by: Andy25
from Pensacola, FL
Gender:Male
make sure deadbolt doesn’t stick when locking. You may have to create more clearance
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 9, 2025
Thanks for the feedback! Making sure your deadbolt locks smoothly is important—adjusting the clearance can definitely help. If you need any assistance, we're here for you!
📧 help@lockly.com | 📞 669-500-8835
📧 help@lockly.com | 📞 669-500-8835
Written by a customer while visiting lockly.com