Customer reviews from lockly.com
Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Matte Black
Average customer rating
4.8
(235 Reviews)
Rating breakdown 235 reviews
5 Stars
210
4 Stars
19
3 Stars
0
2 Stars
3
1 Star
3
98%of customers recommend this product.
(
208 out of
212)
Customer Reviews for Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Matte Black
Customer Rating
5
Great Product
on June 22, 2026
Posted by: Jldj
from NC
Gender:Female
I brought this product about a month ago and am very happy with it. User friendly. Thank you!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 22, 2026
Thank you for sharing your feedback. We’re glad to hear you’ve been happy with the product and finding it user-friendly after a month of use.
We appreciate your support and are here if you ever need assistance.
We appreciate your support and are here if you ever need assistance.
Written by a customer while visiting lockly.com
Customer Rating
5
Amazing Facial Recognition feature
on June 22, 2026
Posted by: Flash1
from Miami, FL
Gender:Male
It's a great smart lock, ot has all features you can think about but having facial recognition it's the next level.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 22, 2026
Thank you for sharing your feedback. We’re glad to hear you’re enjoying the smart lock and finding the features helpful, especially the facial recognition—it’s great to know that’s been a standout for you.
We appreciate your support and are here if you ever need assistance.
We appreciate your support and are here if you ever need assistance.
Written by a customer while visiting lockly.com
Customer Rating
5
The best lock
on June 26, 2026
Posted by: InCezWeTrust
Gender:Male
I would love to say how much this lock has changed the way we come into our home. It has made our lives so much easier, especially when our hands are full or we're carrying groceries.
I also love that it notifies me when the door is open or if it isn't fully closed and locked properly. Another great feature is that it lets me know who unlocked the door, which gives me extra peace of mind.
The only improvement I would suggest is making the display easier to read in direct sunlight, as it can be difficult to see when the sun is shining on it.
Response from lockly.comBy Ashley L., Lockly Customer Service, June 29, 2026
Thank you so much for sharing your experience! We're thrilled to hear your lock has made everyday life more convenient, especially when your hands are full. It's great to know you're enjoying features like the door status notifications and user activity alerts, and that they've given you added peace of mind.
We also appreciate your thoughtful feedback about the display visibility in direct sunlight. Input like yours is invaluable, and we'll be sure to share your suggestion with our product team as we continue to improve our products.
Thank you for choosing us and for taking the time to leave such a detailed review!
We also appreciate your thoughtful feedback about the display visibility in direct sunlight. Input like yours is invaluable, and we'll be sure to share your suggestion with our product team as we continue to improve our products.
Thank you for choosing us and for taking the time to leave such a detailed review!
Written by a customer while visiting lockly.com