Customer reviews from lockly.com
Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Matte Black
Average customer rating
4.8
(235 Reviews)
Rating breakdown 235 reviews
5 Stars
210
4 Stars
19
3 Stars
0
2 Stars
3
1 Star
3
98%of customers recommend this product.
(
208 out of
212)
Customer Reviews for Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Matte Black
Customer Rating
4
Visage is so close to perfect but lacks a camera
on May 19, 2026
Posted by: remington
from Dallas
Gender:Male
Having upgraded through generations of Lockly devices and repurposing them to other doors, the Visage is my fourth and is so close to perfect. From a functional perspective, 5 stars. Facial recognition works great. App is responsive. The one thing holding it back is the lack of internal camera. Sure, there are plenty of doorbell cameras on the market, but I have been waiting 2+ years for a Vision/Visage combo. Lockly, if you read these reviews, please make it.
Response from lockly.comBy Ashley L., Lockly Customer Service, May 19, 2026
Thank you for being such a longtime Lockly customer and for growing with us through multiple generations of devices! It’s incredibly rewarding to hear that the Visage is your fourth Lockly and that the facial recognition and app experience have been delivering at a 5-star level for you.
We also really appreciate the thoughtful feedback about the lack of an internal camera. A Vision/Visage combo is a compelling idea, and you’re definitely not alone in wanting a more unified smart entry experience. Feedback like yours helps shape future products, and we’ll be sure to pass this along to the team.
Thanks again for the support, the loyalty, and for continuing to push us toward “so close to perfect” becoming simply “perfect.”
We also really appreciate the thoughtful feedback about the lack of an internal camera. A Vision/Visage combo is a compelling idea, and you’re definitely not alone in wanting a more unified smart entry experience. Feedback like yours helps shape future products, and we’ll be sure to pass this along to the team.
Thanks again for the support, the loyalty, and for continuing to push us toward “so close to perfect” becoming simply “perfect.”
Written by a customer while visiting lockly.com
Customer Rating
5
Now this is a smart door lock
on May 21, 2026
Posted by: Merv
from Alberta Canada
Gender:Male
love love the facial recognition as it works fabulously, hands full no problem walk to the door and it opens. It also comes with fingerprint reader, apple home access or just enter a code. Great product. Thank you Lockly
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, May 22, 2026
Thank you so much for the amazing review! We’re thrilled to hear you’re loving the facial recognition feature and the convenience it brings to your daily routine. Being able to unlock your door hands-free is exactly the seamless experience we aimed for. We’re also glad you’re enjoying the flexibility of fingerprint access, Apple Home integration, and keypad entry options. Thank you for choosing Lockly and for sharing your experience with us!
Written by a customer while visiting lockly.com
Customer Rating
5
Lockly Visage Zeno Series Smart Lock, Facial Recog
on May 27, 2026
Posted by: Brown
from Indianapolis IN
Gender:Female
Love this lock!!!! I don’t have to use a key to unlock the door with bags of groceries it’s super convenient. I don’t have to worry about getting back in the house if I forget my key! So far it’s been awesome.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, May 28, 2026
Thank you so much for the amazing 5-star review! We’re thrilled to hear how convenient your Lockly has been for your daily routine. Being able to unlock your door hands-free while carrying groceries and never worrying about forgotten keys is exactly the kind of experience we want for our customers. We’re so happy to hear it’s been awesome so far — thank you for choosing Lockly!
Written by a customer while visiting lockly.com
Customer Rating
5
Awesome
on May 28, 2026
Posted by: HOME SECURED HOME
from Kansas City
Gender:Male
Great convenience Great convenience Great convenience
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, May 28, 2026
Thank you for the 5-star review! We’re thrilled to hear you’re loving the convenience your Lockly provides. Making everyday access easier, smarter, and more secure is exactly what we strive for. We truly appreciate your support and thank you for choosing Lockly!
Written by a customer while visiting lockly.com
Customer Rating
5
Works well and fast.
on May 28, 2026
Posted by: SMiller
Gender:Male
I have had this lock for a couple weeks and am impressed how quickly it recognizes my wife and I and unlocks. It was easy to install and connect to my wifi. I am happy with my purchase.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, May 28, 2026
Thank you for the wonderful 5-star review! We’re so glad to hear you’ve been impressed with how quickly and accurately your Lockly recognizes you and your wife. It’s also great to know the installation and Wi-Fi setup process was smooth and easy for you. We truly appreciate your support and are happy to hear you’re enjoying your purchase. Thank you for choosing Lockly!
Written by a customer while visiting lockly.com
Customer Rating
5
Great lock and excellent battery life
on May 28, 2026
Posted by: Robert C
from Houston, TX
Gender:Male
I bought this in September 2024. The battery life is excellent, It comes with two batteries and I didn't have to swap the first battery until just after a year of using and I use the auto lock function and door sensor. The facial recognition works great day or night and picks up best when your about 18-24 inches away and looking at the lock. The fingerprint takes about a second to recognize. I have not used the key code to unlock the door yet. FYI wait till the lock fully stops before trying to open the door after unlocking as it will cause the action to stop and still be locked. Only know this cause my wife is impatient and had this happen several times lol.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Amazing advance Tech
on May 28, 2026
Posted by: Watchking
from Sacramento, Ca
Gender:Male
I have had this lock for over a year now. I love it. So nice opening the door without your hands . The facial recognition is amazing. SO convenient and helpful. I have them for all my doors now.
I just wish it was a little faster on the recognition but other than that it works well
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, May 29, 2026
Thank you for your 5-star review and for being a long-time user! We’re so glad to hear you love the convenience of hands-free entry and facial recognition, and that you’ve chosen to use the lock across all your doors. We appreciate your honest feedback about the recognition speed as well—it’s helpful and will be shared with our team. Thank you again for your continued support!
Written by a customer while visiting lockly.com
Customer Rating
4
Not just fanfare functional and useful
on May 31, 2026
Posted by: Reluctant customer
from FL
Gender:Male
The idea of purchasing a keyless entry option stemmed from an occasional door lock jamming problem on a relatively newly built home resulting in a front door lockout incident and several difficult unlock incidents that wasn't corrected with a lock replacement. I purchased the Lockly Visage facial recognition device as a gift for my spouse who mentioned having keyless entry installed. The lock mechanism itself looks great in black and installed easily for me. It also earned its keep when I accidentally locked myself out of the house, entering the garage and leaving my keys and my phone inside. I simply opened the garage, walked around to the front door at 4:20 am and the door unlocked using facial recognition as easily as it does during daylight. I did notice however the intermittent lock stickiness issue had not resolved with a second replacement and this time noticed a pattern. The problem was intermittent and present during the hottest part of the day where sunlight directly shines on the lock, clueing me in to the likelihood there was a heat related expansion process causing the problem. I inspected the bolt hole after seeing there was no play in the bolt action when it was applied and noted there was some type of molding inside close enough to the bolt to press against following heat related expansion. I removed it and that resolved the intermittent interference problem so it was this lock that helped me resolve the problem that resulted in it being purchased. I have three recommendations; the lock should be quieter the gear churning internals give it a cheap sound, the sensor mechanism needs to be refined, the hall effect switch is decades behind inexpensive modern tech for the same job and the cover that shields the key pad that is attached with double sided tape and does not rest flush against the pad also gives it a cheap, rush to market appearance. I like the lock otherwise.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 1, 2026
We’re glad to hear that your Lockly Visage has provided real convenience and peace of mind—especially in moments like your early-morning lockout. It’s great to know that the facial recognition feature worked reliably when you needed it most.
We also appreciate your careful observations regarding the intermittent sticking issue and your detailed troubleshooting. Feedback like this is extremely valuable and helps us better understand how our products perform in real-world conditions.
Your comments about the sound, sensor mechanism, and keypad cover design are also noted. We continuously review customer feedback like yours as part of our ongoing efforts to improve both functionality and user experience.
Thank you again for your support and for choosing Lockly. We truly appreciate your insights and are glad the lock has ultimately served you well.
We also appreciate your careful observations regarding the intermittent sticking issue and your detailed troubleshooting. Feedback like this is extremely valuable and helps us better understand how our products perform in real-world conditions.
Your comments about the sound, sensor mechanism, and keypad cover design are also noted. We continuously review customer feedback like yours as part of our ongoing efforts to improve both functionality and user experience.
Thank you again for your support and for choosing Lockly. We truly appreciate your insights and are glad the lock has ultimately served you well.
Written by a customer while visiting lockly.com