Customer reviews from lockly.com
Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Matte Black
Average customer rating
4.8
(210 Reviews)
Rating breakdown 210 reviews
5 Stars
189
4 Stars
16
3 Stars
0
2 Stars
2
1 Star
3
98%of customers recommend this product.
(
188 out of
191)
Customer Reviews for Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Matte Black
Customer Rating
4
Very convenient & easy to access
on April 22, 2026
Posted by: Patr
from Australia
Gender:Male
I bought this more than a year ago. But a problem with software update. I tried to contact the company via email and not respond as all.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, April 23, 2026
Thanks for reaching out, and sorry for the inconvenience you’ve experienced.
We weren’t able to find any previous communication from your end regarding this issue. That said, we’ll make sure someone reaches out to you directly to help resolve the software update problem as quickly as possible.
We appreciate your patience and will get this sorted for you.
We weren’t able to find any previous communication from your end regarding this issue. That said, we’ll make sure someone reaches out to you directly to help resolve the software update problem as quickly as possible.
We appreciate your patience and will get this sorted for you.
Written by a customer while visiting lockly.com
Customer Rating
5
Love the facial recognition feature
on April 30, 2026
Posted by: Derek_g
from Washington
Gender:Male
I have been using this smart lock for couple of months. Installation and set up was easy. The facial recognition to unlock the door is reliable and a game changer.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, April 30, 2026
Thank you for the 5-star review and for sharing your experience!
We’re really glad to hear the installation and setup were smooth for you, and that the facial recognition feature has been reliable and convenient. It’s great to know it’s making everyday access easier—that’s exactly what we designed it for.
We appreciate you choosing our smart lock and taking the time to leave feedback. If you ever need anything or have questions as you continue using it, we’re here to help.
We’re really glad to hear the installation and setup were smooth for you, and that the facial recognition feature has been reliable and convenient. It’s great to know it’s making everyday access easier—that’s exactly what we designed it for.
We appreciate you choosing our smart lock and taking the time to leave feedback. If you ever need anything or have questions as you continue using it, we’re here to help.
Written by a customer while visiting lockly.com