Customer reviews from lockly.com
Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Matte Black
Average customer rating
4.8
(210 Reviews)
Rating breakdown 210 reviews
5 Stars
189
4 Stars
16
3 Stars
0
2 Stars
2
1 Star
3
98%of customers recommend this product.
(
188 out of
191)
Customer Reviews for Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Matte Black
Customer Rating
5
Best invention ever!!!!
on April 15, 2026
Posted by: Tired momma
from Newport News , VA
Gender:Female
I purchased this lock because my son was always losing his house key and I was tired of getting them remade. With this lock I was able to store his face and fingerprint. So there is no reason for him to call me stating that he is locked out of the house because he lost his key lol!!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, April 16, 2026
Thank you for sharing your experience! We’re so glad to hear the lock has made things easier for your family and helped eliminate the hassle of lost keys and lockouts. It’s great that the face and fingerprint features are giving you added peace of mind and convenience.
We appreciate your feedback and are happy the system is working so well for your needs!
We appreciate your feedback and are happy the system is working so well for your needs!
Written by a customer while visiting lockly.com
Customer Rating
5
Sweet lock, even better quality of life!
on April 16, 2026
Posted by: Hops
from Modesto, CA
Gender:Male
I bought two of these locks; they are so convenient, even our young kids know how to unlock the doors! It's so nice to be able to unlock the house without your hands, too. You'll have your hands full with groceries, and before you even get to the door, it will be unlocked just seeing your face. The facial recognition feature is the best. The fingerprint can be tricky to recognize at times. Also, trying to unlock the door too early can prevent it from unlocking properly. In this case, you just pull it shut, hit the genie button to "lock" it again, and then give it another go. I love not having to carry a house key anymore.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, April 16, 2026
Thank you for sharing such a detailed review! We’re so glad to hear that the locks are making daily life more convenient for your family and that even your kids find them easy to use. It’s great to know the hands-free access and facial recognition feature have been especially helpful—especially when you’re carrying groceries or on the go.
We also appreciate your honest feedback about fingerprint recognition and timing when unlocking. Insights like this are very helpful, and we’ll be sure to pass them along to our product team as we continue improving performance and user experience.
Thank you again for your support and for choosing our locks to simplify your everyday routine!
We also appreciate your honest feedback about fingerprint recognition and timing when unlocking. Insights like this are very helpful, and we’ll be sure to pass them along to our product team as we continue improving performance and user experience.
Thank you again for your support and for choosing our locks to simplify your everyday routine!
Written by a customer while visiting lockly.com
Customer Rating
1
Has Problems
on April 16, 2026
Posted by: Bob291
from Tennessee
Gender:Male
Facial Recognition works well. But WiFi is pretty much nonexistent. I have a couple of these locks at different locations in Different states with different internet providers and different make routers. I cannot connect remotely 99% of the time. I have mesh systems at both places (Eero 7 & Asus6). The locks are less than 20 feet away from the router and still won't connect. All the other tech on here works well. But WiFi, the oldest tech, is very much lacking. It may have a firmware update. But since I can't connect remotely, it's useless. These units cost way too much for not being able to do this. Changing the tumbler is a nightmare, also. I'm looking at other Non-Lockly products. I have to remotely connect to let people enter to service my households. Kind of pathetic when you think about it.
Response from lockly.comBy Ashley L., Lockly Customer Service, April 16, 2026
Thank you for taking the time to share this detailed feedback. We’re glad to hear facial recognition is working well, but we’re very sorry to hear about the ongoing WiFi connectivity challenges across multiple locations and networks. We understand how critical reliable remote access is—especially when you need to let service providers in—and we recognize how frustrating it is when that feature is inconsistent despite strong local setups like mesh systems.
We also hear your concerns about reliability, remote functionality, and the difficulty with hardware changes. This is not the experience we want for our customers, especially given the importance of dependable remote access in your use case.
We will reach out to see how we can assist with this concern and help troubleshoot the connectivity issues more directly. Thank you again for your candid feedback—it’s important, and we appreciate you bringing it to our attention.
We also hear your concerns about reliability, remote functionality, and the difficulty with hardware changes. This is not the experience we want for our customers, especially given the importance of dependable remote access in your use case.
We will reach out to see how we can assist with this concern and help troubleshoot the connectivity issues more directly. Thank you again for your candid feedback—it’s important, and we appreciate you bringing it to our attention.
Written by a customer while visiting lockly.com
Customer Rating
4
Love the facial recognition
on April 16, 2026
Posted by: MJ520
from Oklahoma
Gender:Male
Love the facial recognition, we have two of the locks and both of worked flawlessly.
If I had any complaint, I’d like the lock to work from a longer distance, sometimes seems like we have to bend over and stare at it. Occasionally facial recognition won’t work and we have to resort to the fingerprint, but eventually we get in.
If I had any complaint, I’d like the lock to work from a longer distance, sometimes seems like we have to bend over and stare at it. Occasionally facial recognition won’t work and we have to resort to the fingerprint, but eventually we get in.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, April 16, 2026
Thank you for sharing your experience! We’re so glad to hear that both locks are working flawlessly and that you’re enjoying the facial recognition feature.
We also appreciate your honest feedback regarding recognition distance and the occasional need to use the fingerprint backup. We understand how helpful it would be to have a more seamless experience from a bit farther away, and we’ll be sure to pass your comments along to our product team for consideration as we continue improving performance.
Thank you again for your support and for taking the time to provide such thoughtful input!
We also appreciate your honest feedback regarding recognition distance and the occasional need to use the fingerprint backup. We understand how helpful it would be to have a more seamless experience from a bit farther away, and we’ll be sure to pass your comments along to our product team for consideration as we continue improving performance.
Thank you again for your support and for taking the time to provide such thoughtful input!
Written by a customer while visiting lockly.com
Customer Rating
4
Almost perfect
on April 16, 2026
Posted by: Fujiboy
from Harrisonville, MO
Gender:Male
Having all the various ways to unlock is amazing. The facial recognition seems to be hit or miss depending on exactly where you stand. There seems to be a narrow window the facisl recognition work while other times it works perfectly. The finger touch sensor works about like the other locks I have that use a touch sensor. This can also be hit or miss. Positioning of the finger and any slight changes of the the fingers can make a difference. The keypad works flawlessly. Overall this lock is amazing. I would of given a 5 star reading if the facial recognition was more accurate. The app still needs some work. If you have a lot of users, thecapp does not dort alphabetically which makes searching a name a little more difficult.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, April 16, 2026
Thank you for taking the time to share such a detailed and balanced review. We’re glad to hear you’re enjoying the variety of unlocking options and that the keypad has been consistently reliable for you.
We also appreciate your honest feedback regarding the facial recognition “window,” fingerprint variability, and the challenges you’ve experienced with user management in the app—especially when dealing with larger groups. These are important usability insights, and we’ll be sure to share them with our product and app development teams as we continue refining performance and navigation. We will reach out to see if we can assist with the concern.
Thank you again for your support and for helping us improve the overall experience!
We also appreciate your honest feedback regarding the facial recognition “window,” fingerprint variability, and the challenges you’ve experienced with user management in the app—especially when dealing with larger groups. These are important usability insights, and we’ll be sure to share them with our product and app development teams as we continue refining performance and navigation. We will reach out to see if we can assist with the concern.
Thank you again for your support and for helping us improve the overall experience!
Written by a customer while visiting lockly.com
Customer Rating
5
Face ID is great
on April 16, 2026
Posted by: Loudawg11
from Ohio
Gender:Male
The visage model has been really convenient for us. I have purchased 2 of these, one for our home and the other for our rental property. It's fast and reliable in the right lighting conditions. At night the home installed visage has a few challenges but the fingerprint sensor is reliable as a backup. The battery life is really good and the second battery on standby is very convenient. I have purchased 3 different models from Lockley over the years and this has been my favorite model. Maybe on a future model of the visage a lLED light to illuminate the face could be implemented for better accuracy of a face scan at night. Don't let this deter you is still reliable.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, April 16, 2026
Thank you for sharing such a thoughtful and detailed review! We’re glad to hear that the Visage model has been a great fit for both your home and rental property, and that you’re finding it fast, reliable, and convenient overall.
We appreciate your honest feedback about nighttime performance and your suggestion regarding an integrated LED light to improve facial recognition in low-light conditions—that’s a great idea and very helpful for our product team to consider for future improvements. It’s also great to know the fingerprint backup and dual-battery setup have been working well for you.
Thank you again for your continued trust in Lockly products over the years and for taking the time to share your experience!
We appreciate your honest feedback about nighttime performance and your suggestion regarding an integrated LED light to improve facial recognition in low-light conditions—that’s a great idea and very helpful for our product team to consider for future improvements. It’s also great to know the fingerprint backup and dual-battery setup have been working well for you.
Thank you again for your continued trust in Lockly products over the years and for taking the time to share your experience!
Written by a customer while visiting lockly.com
Customer Rating
5
Sleek and modern tech
on April 16, 2026
Posted by: SLee
from New York, NY
Gender:Male
Our latest Lockly item is super sleek and packed with functionality.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, April 17, 2026
Thank you for the great feedback! We’re thrilled to hear you’re enjoying the sleek design and functionality of your Lockly device—appreciate your support!
Written by a customer while visiting lockly.com
Customer Rating
5
Love the features and best of all support is fanta
on April 16, 2026
Posted by: Mr. Picky
from Oregon
Gender:Male
I bought this lock a few months ago and I have to say this lock is the Best Lock I have ever had, seriously. The batteries included is rechargeable and included with the lock. That door is used multiple times daily and the battery is at 70% after 4 months, with the spare ready and charged. Just imagine coming home with your hands full and all you have to do is, stop at the door and look at the lock and it unlocks. I haven't found a negative to date, so buy if and you'll love it.
Response from lockly.comBy Ashley L., Lockly Customer Service, April 17, 2026
Thank you for the amazing review! We’re so glad to hear how much you’re loving your lock—from the long-lasting rechargeable battery to the convenience of hands-free access. It’s great to know it’s making everyday life easier. We truly appreciate your support!
Written by a customer while visiting lockly.com