Customer reviews from lockly.com
Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Matte Black
Average customer rating
4.8
(210 Reviews)
Rating breakdown 210 reviews
5 Stars
189
4 Stars
16
3 Stars
0
2 Stars
2
1 Star
3
98%of customers recommend this product.
(
188 out of
191)
Customer Reviews for Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Matte Black
Customer Rating
5
Great features, easy setup & easy to install!
on March 16, 2026
Posted by: RLJ801
from Washington
Gender:Female
Love the facial recognition that works with ease but also offers other options to use for self or visitors.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, March 17, 2026
Thank you for your feedback! We’re thrilled to hear that you’re enjoying the facial recognition feature and the flexibility it offers for both you and your visitors. Providing convenient and versatile access options is exactly what we aim for. If you ever need assistance or have more feedback, we’re here to help!
Written by a customer while visiting lockly.com
Customer Rating
5
Everything you could want from a lock
on March 17, 2026
Posted by: Anonymous
from QLD, Australia
Gender:Male
We bought the Lockly Visage a couple of months ago because we kept getting annoyed at having to use a key in our old lock. Now, we have the option of face recognition, fingerprint, code, phone wallet, phone app, and of course, an actual key. The only drawback is that Apple lock only lets one user have the key in their wallet (a limitation on Apple’s side, not Lockly). However, because the facial recognition works so well, I don’t find myself ever using this feature anyway.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, March 17, 2026
Thank you for sharing your detailed experience! We’re so glad to hear that your Lockly Visage has made everyday access more convenient with its range of options like facial recognition, fingerprint, and mobile access.
We also appreciate you pointing out the Apple Wallet limitation — you’re absolutely right, that’s currently a restriction on Apple’s side. It’s great to hear that the facial recognition feature has been so reliable that you don’t need to rely on it much anyway.
If you ever have questions or need support, we’re always here to help!
We also appreciate you pointing out the Apple Wallet limitation — you’re absolutely right, that’s currently a restriction on Apple’s side. It’s great to hear that the facial recognition feature has been so reliable that you don’t need to rely on it much anyway.
If you ever have questions or need support, we’re always here to help!
Written by a customer while visiting lockly.com
Customer Rating
2
Not crazy about it
on March 20, 2026
Posted by: JDUB
from SC
Gender:Male
Good luck shoving the wires back in without it affecting the dead bolt , 90 minutes in and there’s no way the wires aren’t going to rest on the deadbolt somewhere
Response from lockly.comBy Ashley L., Lockly Customer Service, March 23, 2026
Hello!
We’re sorry to hear about the frustration you experienced with the installation. We understand how tricky it can be to manage the wiring around the deadbolt, and we truly appreciate you taking the time to share your feedback. Our team is happy to provide step-by-step guidance or troubleshoot any issues to ensure your Lockly is installed correctly without affecting the deadbolt.
We’ve emailed you to schedule a convenient time to discuss and assist further.
Thank you for your patience!
We’re sorry to hear about the frustration you experienced with the installation. We understand how tricky it can be to manage the wiring around the deadbolt, and we truly appreciate you taking the time to share your feedback. Our team is happy to provide step-by-step guidance or troubleshoot any issues to ensure your Lockly is installed correctly without affecting the deadbolt.
We’ve emailed you to schedule a convenient time to discuss and assist further.
Thank you for your patience!
Written by a customer while visiting lockly.com
Customer Rating
5
Best we ever had
on March 21, 2026
Posted by: SharonKay
from West Terre haute , Indiana
Gender:Female
We have had this door lock for about a month, it is so good. Works as it should which is a blessing. The one we had before would only open if it felt like it.. I love the fact that when I close the door it will automatically lock.. facial recognition works amazingly as does the finger print. We are planning on getting two more for our back door and my craft room door.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, March 23, 2026
Thank you so much for your wonderful review! We’re thrilled to hear that your Lockly is working reliably and that features like auto-lock, facial recognition, and fingerprint access are making life easier. It’s great to know it’s giving you the peace of mind you were looking for. We’re excited that you’re planning to get more for your back door and craft room—your support means a lot to us!
Written by a customer while visiting lockly.com
Customer Rating
5
Recognize you every time with the face camera even
on March 21, 2026
Posted by: Luis O
from Miami Florida
Gender:Male
Our daughter thought that with a picture the lock would open and it didn’t. Thank God!!!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, March 23, 2026
Thank you for sharing! We’re glad to hear the lock worked as intended and didn’t open with just a picture. Lockly is designed with advanced facial recognition to ensure your home stays secure while still being convenient for authorized users. We’re happy it gave you that peace of mind!
Written by a customer while visiting lockly.com
Customer Rating
2
So much potential ruined by horrible WiFi
on March 22, 2026
Posted by: multisport4me
from New York, NY
Gender:Male
The lock has so many compelling features held back by use of a 2.4Ghz WiFi chip that struggles to remain connected to my network no matter how close I move my router or extender to it. The 2.4Ghz chip lacks SSID steering so get ready to create a dedicated 2.4Ghz network just for this lock....and even then, it doesn't stay connected consistently.
No, I would not recommend this to a friend.
Response from lockly.comBy Ashley L., Lockly Customer Service, March 23, 2026
Hello!
Thank you for sharing your experience and detailed feedback. We understand how frustrating connectivity issues can be, especially when the lock has so many great features.
Our support team will be emailing you to schedule a convenient time to troubleshoot your setup and explore ways to improve stability on your current network. We look forward to helping ensure your Lockly is performing reliably.
Thank you for sharing your experience and detailed feedback. We understand how frustrating connectivity issues can be, especially when the lock has so many great features.
Our support team will be emailing you to schedule a convenient time to troubleshoot your setup and explore ways to improve stability on your current network. We look forward to helping ensure your Lockly is performing reliably.
Written by a customer while visiting lockly.com
Customer Rating
4
Great Lock - bad in the sun
on March 25, 2026
Posted by: Lelsie
from Detroit, MI
Gender:Female
I really like this lock - I did have to increase the bore diameter of my lock to get this to work ,but then it was very easy to set up. Unfortunately, the sun shines directly on the lock, so it never works in the afternoon, and the keypad never shows up, so for that reason, I only rate it 4*.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, March 27, 2026
Thank you for sharing your feedback and for your honest rating. We’re glad to hear that the lock was easy to set up once installed.
We’re sorry to hear about the issues with sun exposure affecting the keypad display. To help with glare, we do offer sun visors that can improve keypad visibility in direct sunlight.
If you’d like more information on the sun visor or tips to reduce glare, please feel free to reach out to our support team.
Thank you again for your review and for choosing Lockly!
📧 help@lockly.com
📞 669-500-8835
We’re sorry to hear about the issues with sun exposure affecting the keypad display. To help with glare, we do offer sun visors that can improve keypad visibility in direct sunlight.
If you’d like more information on the sun visor or tips to reduce glare, please feel free to reach out to our support team.
Thank you again for your review and for choosing Lockly!
📧 help@lockly.com
📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
Awesome
on March 25, 2026
Posted by: Charlie D
Best technology in a smart lock I’ve seen today!!!
Response from lockly.comBy Ashley L., Lockly Customer Service, March 27, 2026
Thank you so much for your kind words! We’re thrilled to hear that you’re impressed with the technology in our smart lock. Your feedback means a lot to us and motivates our team to keep innovating.
We’re glad to have you as part of the Lockly family!
We’re glad to have you as part of the Lockly family!
Written by a customer while visiting lockly.com