Customer reviews from lockly.com
Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Matte Black
Average customer rating
4.8
(210 Reviews)
Rating breakdown 210 reviews
5 Stars
189
4 Stars
16
3 Stars
0
2 Stars
2
1 Star
3
98%of customers recommend this product.
(
188 out of
191)
Customer Reviews for Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Matte Black
Customer Rating
5
Amazing - can't live without
on February 10, 2026
Posted by: nspero1954
from Albuquerque, NM
Gender:Male
I've had my Lockly Visage now for a few months. I absolutely love the facial recognition, and amazed how it works so well and how convenient. It is easy to install and I have had no problems. It also looks great, love it! A little expensive, but well worth it!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, February 10, 2026
Thank you for your wonderful review! We’re thrilled to hear that you love the facial recognition feature and find it convenient and reliable. It’s great that installation was easy and that you’re enjoying the design as well. We truly appreciate your feedback and support—it means a lot!
— The Lockly Team
— The Lockly Team
Written by a customer while visiting lockly.com
Customer Rating
5
Simply Amazing!!!
on February 12, 2026
Posted by: Soundbook Savvy
from Atlanta, Ga
Gender:Female
My mother had started to forget and other trinkets, she also had locked herself out of the house several times. This lock has changed our lives! I plan to purchase another for the back door
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, February 13, 2026
Thank you for sharing your story! We’re so glad to hear that your Lockly lock has made a real difference for your family and is helping give peace of mind. Knowing it’s made life easier—and that you’re planning to add another one—truly means a lot to us. We appreciate your support!
Written by a customer while visiting lockly.com
Customer Rating
5
Useful featured smart lock
on February 18, 2026
Posted by: Sridhar
from NC
Gender:Male
Feature friendly dead bolt lock with in- built wifi, easy to install and operate
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, February 18, 2026
Thank you so much for your wonderful review! ⭐
We’re glad to hear you found the deadbolt feature-friendly, easy to install, and simple to operate. Our goal is to make smart security both powerful and user-friendly, so it’s great to know it delivered on that for you.
We truly appreciate you taking the time to share your experience!
We’re glad to hear you found the deadbolt feature-friendly, easy to install, and simple to operate. Our goal is to make smart security both powerful and user-friendly, so it’s great to know it delivered on that for you.
We truly appreciate you taking the time to share your experience!
Written by a customer while visiting lockly.com
Customer Rating
5
Amazing!
on February 26, 2026
Posted by: P.Nieto
from Gilbert, Arizona
Gender:Female
This lock does it all. I really like how the code pad numbers change each time to prevent anyone from remembering the code. The facial recognition is very responsive and quite nice when unlocking doors hands free with groceries in hand. The tap with phone feature is pretty nice since all you have to do is literally tap like you are using Apple Pay. I also like that they provide a pad cover to prevent sun damage. It really helps out since it live in Arizona and my door gets plenty of sunlight. Overall, I’m very happy with the features Lockly provides.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, February 26, 2026
Thank you so much for the amazing 5-star review! ⭐⭐⭐⭐⭐
We love hearing how much you're enjoying all the features! The PIN Genie® keypad with rotating numbers is definitely a favorite for added security, and we’re glad you appreciate that extra layer of protection. It’s also great to hear that the facial recognition and tap-to-unlock feature are making everyday moments — like carrying groceries — that much easier.
And you’re absolutely right — the pad cover really makes a difference, especially in sunny climates like Arizona. We’re happy to know it’s helping protect your lock from direct sunlight.
Thank you again for choosing Lockly and for sharing your experience. We’re thrilled you’re enjoying everything your lock has to offer!
We love hearing how much you're enjoying all the features! The PIN Genie® keypad with rotating numbers is definitely a favorite for added security, and we’re glad you appreciate that extra layer of protection. It’s also great to hear that the facial recognition and tap-to-unlock feature are making everyday moments — like carrying groceries — that much easier.
And you’re absolutely right — the pad cover really makes a difference, especially in sunny climates like Arizona. We’re happy to know it’s helping protect your lock from direct sunlight.
Thank you again for choosing Lockly and for sharing your experience. We’re thrilled you’re enjoying everything your lock has to offer!
Written by a customer while visiting lockly.com
Customer Rating
5
Big Upgrade
on March 2, 2026
Posted by: LockedOut22
from jersey city
Gender:Male
Makes our lives a lot easier. The facial recognition is seamless and makes the lock an afterthought in a good way. The only drawback is that the lock is a little clunky in size, but that's to be expected for the amount of tech it packs.
Response from lockly.comBy Ashley L., Lockly Customer Service, March 2, 2026
Thank you so much for the 5-star review and for sharing your experience with us!
We’re thrilled to hear that the facial recognition has been seamless and that your lock has become an effortless part of your daily routine — that’s exactly what we aim for. Security should feel simple and intuitive, and it’s great to know it’s making life easier for you.
We also appreciate your honest feedback about the size. With advanced technology built in, there’s certainly a balance between innovation and form factor, and insights like yours help guide our future improvements.
Thank you again for your support — we’re grateful to have you as part of the Lockly family!
We’re thrilled to hear that the facial recognition has been seamless and that your lock has become an effortless part of your daily routine — that’s exactly what we aim for. Security should feel simple and intuitive, and it’s great to know it’s making life easier for you.
We also appreciate your honest feedback about the size. With advanced technology built in, there’s certainly a balance between innovation and form factor, and insights like yours help guide our future improvements.
Thank you again for your support — we’re grateful to have you as part of the Lockly family!
Written by a customer while visiting lockly.com
Customer Rating
5
Great Lock.
on March 9, 2026
Posted by: Tigerjim
from Roanoke Texas
Gender:Male
This lock has exceeded my expectations. I really like the convenience of just walking up to the lock, and it opens for you. This is especially handy when I am tired after one of my long daily runs. I also love the fact that it lets me know who is unlocking my door after you add your faimly and any guest that visit regularly. You wont regret purchasing this lock.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, March 9, 2026
Thank you for sharing your experience! We’re thrilled to hear that the lock has exceeded your expectations and is making your daily routine more convenient. It’s great to know that the activity notifications are helping you keep track of family and guests. Your recommendation means a lot to us!
— The Lockly Customer Experience Team
— The Lockly Customer Experience Team
Written by a customer while visiting lockly.com
Customer Rating
5
Wonderful Door Lock
on March 11, 2026
Posted by: Nick27
from Venice, FL
Gender:Male
I’ve had this lock installed for a few weeks and the facial recognition feature is fantastic. I set it up for my kids coming home from school and they love being able to walk up and have the door unlock without needing a key.
My only complaint is with the auto lock feature when the door is slightly open. The lock uses a small sensor on the door and frame to detect when the door is closed. If the door is cracked but still close enough to trigger the sensor, the lock thinks the door is shut and tries to engage the deadbolt. The bolt then hits the door jamb and the lock errors out.
Leaving the door wide open avoids the issue, but then bugs get in and the AC escapes. I really like the auto lock feature overall, but it would be nice if there were a way to pause it temporarily when the door isn’t fully closed.
Other than that, it’s been a great smart lock and the facial recognition is incredibly convenient.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, March 11, 2026
Thank you for the thoughtful feedback! We’re really glad to hear that you and your kids are enjoying the facial recognition feature—it’s great to know it’s making coming home from school easier and more convenient.
We also appreciate you sharing your experience with the auto-lock behavior when the door is slightly open. As a helpful tip, the auto-lock timer can be adjusted in the app, which may help reduce the chances of the lock attempting to engage before the door is fully closed.
Feedback like yours is very valuable, and we’ll also be sure to pass your suggestion along to our product team. If you ever need assistance or have additional questions, please feel free to reply to this message anytime—we’re always happy to help!
We also appreciate you sharing your experience with the auto-lock behavior when the door is slightly open. As a helpful tip, the auto-lock timer can be adjusted in the app, which may help reduce the chances of the lock attempting to engage before the door is fully closed.
Feedback like yours is very valuable, and we’ll also be sure to pass your suggestion along to our product team. If you ever need assistance or have additional questions, please feel free to reply to this message anytime—we’re always happy to help!
Written by a customer while visiting lockly.com
Customer Rating
5
Great lock.
on March 13, 2026
Posted by: JL123
from Atlanta
Gender:Male
Bought this lock after careful research and found this facial recognition lock will best fit our home setting. It turned out working perfect for us and we love it.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, March 13, 2026
Thanks for taking the time to do the research and for sharing your experience! 😊 We’re so glad to hear the facial recognition lock fits your home perfectly and that it’s working great for you. It means a lot to know you’re loving it—thanks for choosing us!
Written by a customer while visiting lockly.com