Customer reviews from lockly.com
Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Matte Black
Average customer rating
4.9
(173 Reviews)
Rating breakdown 173 reviews
5 Stars
160
4 Stars
11
3 Stars
0
2 Stars
0
1 Star
2
99%of customers recommend this product.
(
157 out of
159)
Customer Reviews for Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Matte Black
Customer Rating
4
Locky Visage Zeno for my front door
on January 29, 2026
Posted by: ZMSA
from Westchester
Gender:Female
I purchased this a month ago for my front door. It was very easy to install and program. The facial id is convenient because it gives you a walk right in feeling as if someone left the door unlocked. The only two things that I wish were different was one the protection flap since it doesn’t cover the entire device and the ability to lock with your finger not accessible on the fingerprint area you have to touch the screen but I could be wrong on this. I wish that I could afford to change all my other keyless locks to this, but to have it on the first door is a start.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, January 30, 2026
Thank you for sharing your experience and for your thoughtful review!
We’re glad to hear that your Lockly was easy to install and program, and that the facial ID feature is making access convenient for you. We also appreciate your feedback regarding the protection flap and the fingerprint lock placement—your input helps us continue improving our products.
We’re thrilled that you chose Lockly for your front door and hope it’s the start of a great experience with keyless access. If you have any questions or need tips to get the most out of your lock, please don’t hesitate to reach out—we’re always happy to help!
We’re glad to hear that your Lockly was easy to install and program, and that the facial ID feature is making access convenient for you. We also appreciate your feedback regarding the protection flap and the fingerprint lock placement—your input helps us continue improving our products.
We’re thrilled that you chose Lockly for your front door and hope it’s the start of a great experience with keyless access. If you have any questions or need tips to get the most out of your lock, please don’t hesitate to reach out—we’re always happy to help!
Written by a customer while visiting lockly.com
Customer Rating
5
Best Lock Ever
on January 29, 2026
Posted by: mr660
We purchased 5 locks, and they are amazing. The facial recognition has not failed, not even once. We love having the options for facial recognition, fingerprint, keypad, app and physical key. We chose to have the locks rekeyed to use a single key, however so far we have not required a key. The locks performs exactly as advertised. Thanks!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, January 30, 2026
Thank you so much for sharing your experience!
We’re thrilled to hear that all five of your locks are performing perfectly and that the facial recognition has never let you down. It’s great to know that you’re enjoying the variety of access options—facial recognition, fingerprint, keypad, app, and key—and that the locks are living up to expectations.
We truly appreciate your support and hope you continue enjoying the convenience and security of your Lockly locks. If you ever need anything, we’re always here to help!
We’re thrilled to hear that all five of your locks are performing perfectly and that the facial recognition has never let you down. It’s great to know that you’re enjoying the variety of access options—facial recognition, fingerprint, keypad, app, and key—and that the locks are living up to expectations.
We truly appreciate your support and hope you continue enjoying the convenience and security of your Lockly locks. If you ever need anything, we’re always here to help!
Written by a customer while visiting lockly.com
Customer Rating
5
Exactly What I Wanted
on January 31, 2026
Posted by: Joloco
from Jefferson City MO USA
Gender:Male
I have had a Lockly finger print lock for years now and decided to upgrade. I'm so glad I did. So simple to use and effortless to allow others to unlock your home if you want.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, February 2, 2026
Thank you for your feedback, and we're so glad to hear you're enjoying the upgrade! It’s great to know that the new lock is making things even easier and more convenient for you. We really appreciate your continued trust in Lockly. If you ever need any assistance or have questions, don’t hesitate to reach out! 😊
Written by a customer while visiting lockly.com
Customer Rating
5
It works
on January 31, 2026
Posted by: Notme
from Iowa
Gender:Male
It is good. It locks. It works. The app works. No issues
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, February 2, 2026
Thanks for the great review! We’re thrilled to hear everything is working smoothly for you. If you ever have any questions or need assistance in the future, feel free to reach out. Enjoy the peace of mind your lock provides! 😊
Written by a customer while visiting lockly.com
Customer Rating
5
Game-changer for home security and convenience
on February 1, 2026
Posted by: Rich D.
from Carson City, NV
Gender:Male
I’ve been using the Lockly Visage Zeno for a bit now and it honestly feels like the future showed up early at my front door. The facial recognition is lightning fast, even in different lighting, and it unlocks smoothly without fumbling for keys or pulling out my phone. Setup was straightforward, the build quality feels solid and premium, and the backup options (PIN, app, key) give great peace of mind. I love being able to grant access to family and track entries right from the app. It integrates beautifully with my smart home setup and has been rock-solid reliable.
If you want top-tier security with sci-fi level convenience, this lock is absolutely worth it. I’d buy it again in a heartbeat
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, February 2, 2026
Wow, thank you for such an amazing review! We're so thrilled to hear that the Lockly Visage Zeno is working perfectly for you and living up to your expectations. It’s awesome to know the facial recognition, app integration, and overall reliability are giving you such a seamless experience. We’re also glad to hear it fits perfectly with your smart home setup! Your recommendation means the world to us—thank you again, and if you ever need any support or have questions, we’re always here to help! 😊
Written by a customer while visiting lockly.com
Customer Rating
5
Exactly what I have been looking for!
on February 1, 2026
Posted by: Antm8n
from San Jose, CA
Gender:Male
My dream is to live a keyless life and the LOCKLY visage is exactly that. Biometric face detection, finger print scan, digital key code, and yes a back up physical key is what makes this unit amazing! The setup was easy and the app UI was very intuitive. The battery life is also amazing. Based on my experience, I would highly recommend this product. Now, just to make sure you know this is not an AI review, if I were to give a negative about the unit it would be that it doesn’t have a security camera incorporated into it. With that being said, the facial recognition does work even in the darkest doorway which I find pretty impressive.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, February 2, 2026
Thank you so much for your thoughtful review! We’re thrilled to hear that the LOCKLY Visage is helping you live the keyless life you’ve dreamed of. It’s great to know the biometric features, backup options, and intuitive app are making your experience seamless, and we’re glad the battery life is holding up well. We appreciate your honest feedback about the lack of an integrated camera, and we’re happy the facial recognition still performs reliably even in low light. Your recommendation means a lot to us, and we’re always here if you need any support!
Written by a customer while visiting lockly.com
Customer Rating
5
Lockly Visage Smart Lock Review
on February 2, 2026
Posted by: Jamieson
from Timmins, ON
Gender:Male
The Visage is everything it promised - it has a long list of fantastic features, and can be controlled through its own app, or Apple Home. The installation was appropriate - the online video showed the necessary steps. We are giving it a true test in a cold northern Ontario winter, but so far it is worthy of the high praise.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, February 2, 2026
Thank you for sharing your experience! We’re thrilled to hear that the Visage is living up to its promises and that the installation went smoothly with the help of our video guide. It’s exciting to hear it’s performing well even in a cold northern Ontario winter—that’s exactly the kind of real-world test we hope our locks can handle. We appreciate your feedback and hope it continues to exceed your expectations!
Written by a customer while visiting lockly.com
Customer Rating
5
Visage Zeno
on February 5, 2026
Posted by: Juka
Gender:Male
Front door. Lockly Visage Zeno, fast flexible entry .
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, February 6, 2026
Thank you for your review! We’re glad to hear you’re enjoying your Lockly Visage Zeno and the fast, flexible entry it provides. It’s great to know it’s making your front door access more convenient and secure. If you ever need assistance or have questions, our team is always here to help!
Written by a customer while visiting lockly.com