Customer reviews from lockly.com
Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Matte Black
Average customer rating
4.9
(173 Reviews)
Rating breakdown 173 reviews
5 Stars
160
4 Stars
11
3 Stars
0
2 Stars
0
1 Star
2
99%of customers recommend this product.
(
157 out of
159)
Customer Reviews for Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Matte Black
Customer Rating
5
Checks all boxes
on January 7, 2026
Posted by: TongueJedi
from Berea, OH
Gender:Male
Excellent lock! Face recognition works flawless. Changed cylinder to a multi lock and do not have to be a locksmith to do so.
Notifications work flawless. Works on HomeKit. Cant think of any other features that need to be added. Highly recommend!
Notifications work flawless. Works on HomeKit. Cant think of any other features that need to be added. Highly recommend!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, January 7, 2026
Thank you for the great review! We’re happy to hear that the facial recognition works flawlessly and that the cylinder swap was easy to do without needing a locksmith. It’s also great to know notifications and HomeKit integration are working smoothly for you. We truly appreciate the recommendation and your support!
Written by a customer while visiting lockly.com
Customer Rating
5
Great features
on January 7, 2026
Posted by: Swantastico
Gender:Male
I bought this a month ago and I love it. I like the multiple options that I have to unlock the lock (face/finger print/ passcode/ key) though I mostly use the facial recognition feature as it’s so convenient, especially cos my hands are usually full when I’m trying to enter the house.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, January 7, 2026
Thank you for sharing your experience! We’re so glad to hear you’re loving the lock and finding the facial recognition especially convenient—particularly when your hands are full. Having multiple access options for flexibility and ease is exactly what we designed it for. We really appreciate your feedback and support!
Written by a customer while visiting lockly.com
Customer Rating
5
Facial Recognition is so fast and convienenet
on January 9, 2026
Posted by: Kennedya12
from St. Louis, MO
Gender:Male
I'm very pleased with the Lockly, I have three of them they all work wonderfully fast and accurate and look great. Battery life seems great too and they give you spares which is awesome.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, January 12, 2026
Thank you for your wonderful feedback! We’re thrilled to hear that all three Lockly devices are working fast, accurately, and looking great in your home. We’re glad you’re enjoying the battery life and the spare keys. Your support means a lot to us!
Written by a customer while visiting lockly.com
Customer Rating
5
Setup took a little patience, but once everything
on January 10, 2026
Posted by: Rush
from Texas
Gender:Female
I’ve been using the LOCKLY app with my smart lock, and overall I’ve had a good experience. The app is easy to navigate once set up, and I really like the ability to lock and unlock the door remotely, manage access codes, and check activity history. Guest access is especially convenient and gives me peace of mind when sharing entry with family or visitors.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, January 12, 2026
Thank you for sharing your experience! We’re glad to hear that the LOCKLY app is making managing your smart lock easy and convenient. It’s great to know that features like remote access, activity history, and guest access are giving you peace of mind. We appreciate your feedback!
Written by a customer while visiting lockly.com
Customer Rating
5
It sees me coming!
on January 12, 2026
Posted by: T Roy
from Houston Texas
Gender:Male
I love this lock, the facial recognition works great. Nighttime sun days, glasses or sunglasses it knows it’s me. ,
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, January 13, 2026
Thank you for the great review! We’re thrilled to hear that you’re loving the lock and that the facial recognition performs reliably in all conditions—even with glasses, sunglasses, and different lighting. That kind of real-world performance is exactly what we aim for. We appreciate you choosing Lockly and sharing your experience!
Written by a customer while visiting lockly.com
Customer Rating
5
Works great and pretty easy to install
on January 13, 2026
Posted by: Arizona Sundevil
from San Jose, CA
Gender:Male
I bought this about a month ago. I used the Lockly video to guide me through installation and it was not hard - total time about 40 minutes. The face recognition works well. When I approach it takes about 15 seconds to open. The lock does a good job of notifying me when anything happens (door opens, door shuts, door locks, etc). Highly recommended.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, January 14, 2026
Thank you for the great review! We’re glad to hear the installation went smoothly with the help of our video and that you’re enjoying the face recognition feature and activity notifications. It’s great to know the lock is working reliably and meeting your expectations. We really appreciate the recommendation and your support!
Written by a customer while visiting lockly.com
Customer Rating
1
JunkCan’t use in sunlight- fingerprint is limited
on January 20, 2026
Posted by: Don W
from Hawaii
Gender:Male
One star is one too many. I bought this product for my STVR units for my entire property. My big mistake ! DONT!! LOCKLY doesn’t stand behind there product for failures. Since day one, I purchased units they have been a problem for me and my guests either the product failure and needing a super strong WiFi or it will fail and you can’t program or update. They are a major problem with updating them. If you don’t live close by I would not use them. they will leave you stranded and unable to use and guests will be stranded unable to open. My Guest complaints have been numerous because of these locks.Causing Bad reviews. From dead batteries- unable to read the screens in sunlight, screens that don’t light up, locks unable to update unless your 1 foot from lock, making them useless until updated. I purchased the sun guard, purchased and pay for wi fi mesh extenders, and still a problem. The product screen degrades in sunlight and the screen you can’t read, to the body of the unit has corrosion and looks terrible.
No, I would not recommend this to a friend.
Response from lockly.comBy Ashley L., Lockly Customer Service, January 20, 2026
Hi Don,
Thank you for taking the time to share your detailed feedback. I want to acknowledge that I have been in direct contact with you personally, and we have been actively working together toward a resolution. Since we spoke over the phone, I’m glad to hear that the steps we’ve taken so far are addressing your concerns and that you’re feeling more comfortable with the outcome.
We appreciate your patience while we worked through this together and value the opportunity to restore your confidence in our product and support. Please don’t hesitate to reach out if there’s anything further we can assist with.
Thank you for taking the time to share your detailed feedback. I want to acknowledge that I have been in direct contact with you personally, and we have been actively working together toward a resolution. Since we spoke over the phone, I’m glad to hear that the steps we’ve taken so far are addressing your concerns and that you’re feeling more comfortable with the outcome.
We appreciate your patience while we worked through this together and value the opportunity to restore your confidence in our product and support. Please don’t hesitate to reach out if there’s anything further we can assist with.
Written by a customer while visiting lockly.com
Customer Rating
5
Great features
on January 24, 2026
Posted by: Trey
from Texas
Gender:Male
I purchased this wanting and upgrade and it was perfect works great love it.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, January 26, 2026
Thank you for your feedback! We’re thrilled to hear that your upgrade is working perfectly and that you’re loving it. Enjoy the convenience and security of your new Lockly lock, and thanks again for choosing us!
Written by a customer while visiting lockly.com