Customer reviews from lockly.com
Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Matte Black
Average customer rating
4.9
(158 Reviews)
Rating breakdown 158 reviews
5 Stars
147
4 Stars
10
3 Stars
0
2 Stars
0
1 Star
1
99%of customers recommend this product.
(
144 out of
145)
Customer Reviews for Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Matte Black
Customer Rating
5
Checks all boxes
on January 7, 2026
Posted by: TongueJedi
from Berea, OH
Gender:Male
Excellent lock! Face recognition works flawless. Changed cylinder to a multi lock and do not have to be a locksmith to do so.
Notifications work flawless. Works on HomeKit. Cant think of any other features that need to be added. Highly recommend!
Notifications work flawless. Works on HomeKit. Cant think of any other features that need to be added. Highly recommend!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, January 7, 2026
Thank you for the great review! We’re happy to hear that the facial recognition works flawlessly and that the cylinder swap was easy to do without needing a locksmith. It’s also great to know notifications and HomeKit integration are working smoothly for you. We truly appreciate the recommendation and your support!
Written by a customer while visiting lockly.com
Customer Rating
5
Great features
on January 7, 2026
Posted by: Swantastico
Gender:Male
I bought this a month ago and I love it. I like the multiple options that I have to unlock the lock (face/finger print/ passcode/ key) though I mostly use the facial recognition feature as it’s so convenient, especially cos my hands are usually full when I’m trying to enter the house.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, January 7, 2026
Thank you for sharing your experience! We’re so glad to hear you’re loving the lock and finding the facial recognition especially convenient—particularly when your hands are full. Having multiple access options for flexibility and ease is exactly what we designed it for. We really appreciate your feedback and support!
Written by a customer while visiting lockly.com
Customer Rating
5
Facial Recognition is so fast and convienenet
on January 9, 2026
Posted by: Kennedya12
from St. Louis, MO
Gender:Male
I'm very pleased with the Lockly, I have three of them they all work wonderfully fast and accurate and look great. Battery life seems great too and they give you spares which is awesome.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, January 12, 2026
Thank you for your wonderful feedback! We’re thrilled to hear that all three Lockly devices are working fast, accurately, and looking great in your home. We’re glad you’re enjoying the battery life and the spare keys. Your support means a lot to us!
Written by a customer while visiting lockly.com
Customer Rating
5
Setup took a little patience, but once everything
on January 10, 2026
Posted by: Rush
from Texas
Gender:Female
I’ve been using the LOCKLY app with my smart lock, and overall I’ve had a good experience. The app is easy to navigate once set up, and I really like the ability to lock and unlock the door remotely, manage access codes, and check activity history. Guest access is especially convenient and gives me peace of mind when sharing entry with family or visitors.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, January 12, 2026
Thank you for sharing your experience! We’re glad to hear that the LOCKLY app is making managing your smart lock easy and convenient. It’s great to know that features like remote access, activity history, and guest access are giving you peace of mind. We appreciate your feedback!
Written by a customer while visiting lockly.com
Customer Rating
5
It sees me coming!
on January 12, 2026
Posted by: T Roy
from Houston Texas
Gender:Male
I love this lock, the facial recognition works great. Nighttime sun days, glasses or sunglasses it knows it’s me. ,
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, January 13, 2026
Thank you for the great review! We’re thrilled to hear that you’re loving the lock and that the facial recognition performs reliably in all conditions—even with glasses, sunglasses, and different lighting. That kind of real-world performance is exactly what we aim for. We appreciate you choosing Lockly and sharing your experience!
Written by a customer while visiting lockly.com
Customer Rating
5
Works great and pretty easy to install
on January 13, 2026
Posted by: Arizona Sundevil
from San Jose, CA
Gender:Male
I bought this about a month ago. I used the Lockly video to guide me through installation and it was not hard - total time about 40 minutes. The face recognition works well. When I approach it takes about 15 seconds to open. The lock does a good job of notifying me when anything happens (door opens, door shuts, door locks, etc). Highly recommended.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, January 14, 2026
Thank you for the great review! We’re glad to hear the installation went smoothly with the help of our video and that you’re enjoying the face recognition feature and activity notifications. It’s great to know the lock is working reliably and meeting your expectations. We really appreciate the recommendation and your support!
Written by a customer while visiting lockly.com