Customer reviews from lockly.com
Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Matte Black
Average customer rating
4.9
(158 Reviews)
Rating breakdown 158 reviews
5 Stars
147
4 Stars
10
3 Stars
0
2 Stars
0
1 Star
1
99%of customers recommend this product.
(
144 out of
145)
Customer Reviews for Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Matte Black
Customer Rating
5
Easy to install love the features
on December 25, 2025
Posted by: Devilman
from Hermiston OR
Gender:Male
Was easy to install awesome walkthrough video that made it easy to understand features on this look are so cool and easy to access and program also easy to share access with family and friends for entry it is a little pricey but so worth it
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, December 29, 2025
Thank you for sharing your experience! We’re glad to hear that installation was easy and that the walkthrough video helped. It’s great to know you’re enjoying the lock’s features and the ability to share access with family and friends. We agree — quality and convenience are worth it!
Written by a customer while visiting lockly.com
Customer Rating
5
Great lock! Face recognition is awesome!
on December 26, 2025
Posted by: Russ61
Gender:Male
I've only had the lock for a day but I set up fade recognition and fingerprint scanner for both my wife and myself. Both are working perfectly as of now. I love that the lock can be opened with keys, a code, fingerprint scanner, or face recognition. The code, fingerprint scanner and face recognition all work almost instantly. I even tried face recognition with sunglasses on and it still worked! Very impressed with this smart lock so far. It's pricey but I don't mind the cost because it works great! This lock is replacing a August wifi lock which worked okay but the Lockly Visage Zeno is a much better product. Lockly just feels like a higher quality product and much more reliable as of now. There is a door sensor that stops the door from locking if ithe door is open that works like it should. If you want a smart lock this is the one!! Get it!!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, December 29, 2025
Thank you for your detailed review! We’re thrilled to hear that the Visage Zeno is exceeding your expectations and that all the features — from face recognition to the fingerprint scanner and door sensor — are working perfectly. It’s great to know it feels like a reliable, high-quality upgrade from your previous lock. We appreciate your support and recommendation, and we’re glad the lock is making your home more convenient and secure!
Written by a customer while visiting lockly.com
Customer Rating
4
Good product but..
on December 28, 2025
Posted by: G!?!?
from VA
Gender:Male
Good product, however application did work as easy couldn't update lock unless I used their home application which I did not like. Lock it self works good so far.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, December 29, 2025
Thank you for sharing your feedback with us. We’re glad to hear that you’re enjoying the lock itself and that it’s working well for you so far.
We understand that the app experience and update process didn’t meet your expectations, and we appreciate you bringing this to our attention. Your feedback helps us continue to improve our applications and overall user experience. If you’d like, our support team would be happy to assist with app setup or explore alternative options that may work better for you.
Thank you for choosing Lockly, and please feel free to reach out if you need any assistance.
We understand that the app experience and update process didn’t meet your expectations, and we appreciate you bringing this to our attention. Your feedback helps us continue to improve our applications and overall user experience. If you’d like, our support team would be happy to assist with app setup or explore alternative options that may work better for you.
Thank you for choosing Lockly, and please feel free to reach out if you need any assistance.
Written by a customer while visiting lockly.com
Customer Rating
5
Great lock
on December 28, 2025
Posted by: Mrceo305
from Tamarac Florida
Gender:Male
I bought it when we purchased our house Been the best thing ever it works and connects to Bluetooth and WiFi no issues
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, December 29, 2025
Thank you for sharing your experience! We’re thrilled to hear that your Lockly lock has been working seamlessly with Bluetooth and WiFi and that it’s been a reliable part of your home. Your feedback means a lot to us!
Written by a customer while visiting lockly.com
Customer Rating
5
Very Convenient product
on December 30, 2025
Posted by: CG 123
from Portland, OR
Gender:Male
Got the lock. Easy set up. Didn't know if I would use the auto lock feature, but now I love it. Facial recognition is extremely useful! Upgraded from a kevo smart lock, and this lock is far superior. Others that have been using it, are very impressed with it as well, to the point they are getting their own. Had an issue on helping a family member setting theirs up on Christmas day. Lockly support was closed for the holiday, but promptly called, and emailed me, to take care of the issue the day after. Amazing product, amazing support. Blown away by how much of an upgrade(and support) this lock is. Fully recommended the one with facial recognition.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, December 30, 2025
Thank you for sharing such a fantastic review! We’re thrilled to hear that you’re enjoying the auto-lock feature and facial recognition, and that your upgrade from the Kevo lock has been so impressive. It’s great to know your friends and family are also impressed and considering their own Lockly locks!
We’re also happy our support team could assist promptly, even after the holiday. Your feedback about both the product and our support means a lot—we truly appreciate your recommendation and are delighted you’re loving your Lockly experience!
We’re also happy our support team could assist promptly, even after the holiday. Your feedback about both the product and our support means a lot—we truly appreciate your recommendation and are delighted you’re loving your Lockly experience!
Written by a customer while visiting lockly.com
Customer Rating
4
Great for privacy conscious facial recgonition
on January 4, 2026
Posted by: CyberMan
from Australia
Gender:Male
I bought this product about a month ago and I was surprise at the privacy features of this product.
Facial recognition from what I understand does not seem to be running from the cloud but locally on the device which is a huge plus because it does not rely on the internet. The infrared cameras prevents paper/phone photos to spoof the system which is another huge plus.
I love that they included 2 rechargeable batteries which till now still has about 92% battery.
The template was provided was easy to use saves on a lot of measuring time however I do wish for a method to more easily mark the hole on the door frame after installing the deadbolt.
The app functions seems to be alright from what I have used and setting up seems to be quick.
Unfortunately this product does not have Matter integration for us smart home users, I hope that in the future Lockly can integrate Matter into this product via an update.
Overall I would recommend this product for those who want to use facial recognition and are privacy conscious.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, January 5, 2026
Thank you for taking the time to share such a detailed review! We’re glad to hear you’re enjoying the privacy-focused design, local facial recognition, and anti-spoofing features, as well as the battery performance. We also appreciate your feedback on the installation template and door frame marking—this is helpful insight for our team.
Your note about Matter integration is well received, and we understand how valuable that is for smart home users. To note: Devices not compatible with Matter, but that support Alexa or Hey Google, can still use voice control by pairing with a hub. We’ll be sure to pass your feedback along to our product team.
Thanks again for the recommendation and for choosing Lockly!
Your note about Matter integration is well received, and we understand how valuable that is for smart home users. To note: Devices not compatible with Matter, but that support Alexa or Hey Google, can still use voice control by pairing with a hub. We’ll be sure to pass your feedback along to our product team.
Thanks again for the recommendation and for choosing Lockly!
Written by a customer while visiting lockly.com
Customer Rating
5
Not just a lock!
on January 5, 2026
Posted by: Quinn
from Colorado
Gender:Female
I wanted to take a moment to express my gratitude and satisfaction with your amazing front door lock. My cousin recommended Lockly when I was searching for a new lock, and I must say, I had no idea how incredible your products are!
The versatility of being able to unlock the door using my fingerprint, facial recognition, a code, or simply through the app has truly transformed my home security experience. It's also fantastic that I can grant access to friends and family while I'm away by providing them with temporary codes. This feature has been a game-changer for me.
Moreover, discovering that the lock comes with a doorbell, camera, and voice features was an unexpected delight! I can’t express enough how impressed I am with this lock. It isn’t merely a lock; it’s an innovative home security solution that I believe everyone should have. Thank you for creating such a wonderful product!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, January 6, 2026
Hello,
Thank you so much for taking the time to share such a thoughtful and encouraging review! We’re truly grateful that your cousin recommended Lockly, and we’re thrilled to hear how much you’re enjoying your front door lock.
It’s wonderful to know that the flexibility of fingerprint access, facial recognition, PIN codes, and app control has enhanced your home security experience. We’re especially glad the ability to share temporary access codes with friends and family has been helpful while you’re away—convenience and peace of mind are exactly what we aim to deliver.
We love hearing that the built-in doorbell, camera, and voice features were a pleasant surprise! Your feedback means a lot to our team, and it’s incredibly rewarding to know that you see Lockly as more than just a lock, but as a complete home security solution.
Thank you again for your support and kind words. If you ever need assistance or have questions, please don’t hesitate to reach out—we’re always happy to help!
Warm regards,
Lockly Support Team
Thank you so much for taking the time to share such a thoughtful and encouraging review! We’re truly grateful that your cousin recommended Lockly, and we’re thrilled to hear how much you’re enjoying your front door lock.
It’s wonderful to know that the flexibility of fingerprint access, facial recognition, PIN codes, and app control has enhanced your home security experience. We’re especially glad the ability to share temporary access codes with friends and family has been helpful while you’re away—convenience and peace of mind are exactly what we aim to deliver.
We love hearing that the built-in doorbell, camera, and voice features were a pleasant surprise! Your feedback means a lot to our team, and it’s incredibly rewarding to know that you see Lockly as more than just a lock, but as a complete home security solution.
Thank you again for your support and kind words. If you ever need assistance or have questions, please don’t hesitate to reach out—we’re always happy to help!
Warm regards,
Lockly Support Team
Written by a customer while visiting lockly.com
Customer Rating
5
Awesome lock!
on January 6, 2026
Posted by: JT .
from Fresno, CA
Gender:Male
After much careful research, I finally decided on the Visage Zeno, and I installed it almost 7months ago. Wow! This thing is AWESOME! No longer have to carry a key. Facial recognition is amazing. After 4 months, purchased another for the back door, and we LOVE it!! Not cheap, but you're getting the best product there is. After 6 1/2 months, battery of often-used front door is still 67%. (The provided spare is standing by...) Back door after 1 1/2 months is 86%. Wonderful having facial/fingerprint/door code/spare key options so that you'll NEVER get locked out. Highly reliable...and autolock after closing door (we have it set at 5s) is wonderful! Thank you!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, January 7, 2026
Thank you so much for taking the time to share such a detailed review! We’re thrilled to hear how much you’re enjoying your Visage Zeno and that features like facial recognition, auto-lock, and long battery life have made such a difference for you. It’s especially great to hear you loved it enough to add a second one! We truly appreciate your support and are glad the product has been working so reliably for your home.
Written by a customer while visiting lockly.com