Customer reviews from lockly.com
Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Matte Black
Average customer rating
4.9
(158 Reviews)
Rating breakdown 158 reviews
5 Stars
147
4 Stars
10
3 Stars
0
2 Stars
0
1 Star
1
99%of customers recommend this product.
(
144 out of
145)
Customer Reviews for Lockly - Visage Smart Lock Wi-Fi Deadbolt Facial/Keyway/Fingerprint - Matte Black
Customer Rating
5
Worth every cent!
on November 9, 2025
Posted by: Cash P
from Orlando Fl
Gender:Male
Purchased this lock recently eco use our other lock was outdated and not locking. The facial recognition is fast and accurate. Don’t have to use with the key pad or use a key. I highly recommend this product. It works so great my parents bought one as well. Very easy to install as well.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, November 10, 2025
Thank you for sharing your experience! We’re thrilled to hear that the Lockly lock’s facial recognition is fast and accurate, and that installation was easy. It’s wonderful to hear your parents loved it too! If you ever need anything, don’t hesitate to reach out 📧 help@lockly.com
📞 669-500-8835.
📞 669-500-8835.
Written by a customer while visiting lockly.com
Customer Rating
5
Great value
on November 12, 2025
Posted by: Nessco53
from Palm Desert, CA
Gender:Male
Installed it about two months ago, we absolutely love it. Welcome mode is very convenient. Much better value than any other lock we shopped. It’s cheaper and more features.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, November 14, 2025
Thank you for sharing your experience! We’re thrilled to hear that you’re loving your Lockly lock and that Welcome Mode has been so convenient. We’re also glad you feel you’re getting great value — our goal is always to provide top-notch features at a great price.
Thanks again for your support!
Thanks again for your support!
Written by a customer while visiting lockly.com
Customer Rating
5
Facial recognition is awesome
on November 14, 2025
Posted by: Sc4bucs
from SC
Gender:Male
I’ve had smart locks in the past. Kwickset locks are nice, but battery drain is an issue. This lock checks all the boxes. The battery life is great. I didn’t think I would like the facial recognition as much as I do. It opens as soon as you walk up to the door. I like the lock so much I bought a second one for the garage door.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, November 14, 2025
Thank you for sharing your experience! We’re thrilled to hear that our lock has exceeded your expectations — especially with battery life and facial recognition. It’s fantastic to know it’s working so well that you decided to get a second one for your garage!
We really appreciate your support and feedback.
We really appreciate your support and feedback.
Written by a customer while visiting lockly.com
Customer Rating
5
Never leaves door unlocked
on November 14, 2025
Posted by: Flymemom
from The Villages, Florida
Gender:Female
This is so helpful. It was easy to set up even for an 80 year old woman. Now I never wonder when I am out, if I forgot to lock the door. And no more fumbling for the keys when I get home. I LOVE,LOVE,LOVE my Lockly.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, November 17, 2025
Thank you so much for your wonderful feedback! We’re thrilled to hear that the setup was simple and that Lockly has brought you peace of mind and convenience. Knowing you never have to worry about whether the door is locked — and no more searching for keys — is exactly the experience we want for our customers.
We’re delighted that you LOVE your Lockly, and we truly appreciate you sharing your experience! If you ever need anything, we’re here to help.
We’re delighted that you LOVE your Lockly, and we truly appreciate you sharing your experience! If you ever need anything, we’re here to help.
Written by a customer while visiting lockly.com
Customer Rating
5
Mastered Simplicity
on November 15, 2025
Posted by: SDNICKREVIEWS
from San Diego CA
Gender:Male
I love how simple this lock is to use. It works for my entire family. I love the rechargeable batteries. I love the face recognition camera. Everything just works.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, November 17, 2025
Thank you so much for your fantastic review! We’re happy to hear that the lock has been simple and convenient for your entire family. The rechargeable batteries and face recognition are designed to make everyday life easier, and we’re glad everything is working just the way it should.
We truly appreciate you sharing your experience — and we’re here anytime you need support!
We truly appreciate you sharing your experience — and we’re here anytime you need support!
Written by a customer while visiting lockly.com
Customer Rating
5
Amazing Performance!
on November 19, 2025
Posted by: JordanMCO
from Orlando
Gender:Male
Love this lock, the visual ID works surprisingly well, tons of features, no complaints.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, November 21, 2025
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying the lock, especially the visual ID feature and all its capabilities. Your feedback means a lot, and we’re so glad it’s working well for you!
Written by a customer while visiting lockly.com
Customer Rating
5
Works as advertised - expensive, but huge upgrade
on November 26, 2025
Posted by: JeffS_NY
from New York
Upgraded a failed Schlage zwave keypad. Fingerprint works well, face recognition makes it super convenient. Having separate notifications for who is entering / leaving much more useful that I thought it would be. Feels like it was made by apple - well designed, well implemented, easy to use.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, November 26, 2025
Thank you for sharing your experience! We’re thrilled to hear that the upgrade has made your entry system more convenient and enjoyable. It’s great that features like fingerprint and face recognition, along with the detailed notifications, are making a real difference in your day-to-day use.
We put a lot of thought into design and usability, so it’s wonderful to hear that you find the system intuitive and well-implemented. Your feedback means a lot to the team!
Thanks again for choosing Lockly—we’re excited to keep providing smart solutions that make life easier.
We put a lot of thought into design and usability, so it’s wonderful to hear that you find the system intuitive and well-implemented. Your feedback means a lot to the team!
Thanks again for choosing Lockly—we’re excited to keep providing smart solutions that make life easier.
Written by a customer while visiting lockly.com
Customer Rating
5
Great product, great support
on December 3, 2025
Posted by: Dazza64
from Australia
Gender:Male
When I was installing this I encountered a problem that was not mentioned in the instructions. Emailed support on a Sunday and was not expecting an answer until the middle of the week. A response was received an hour later, and following a couple more emails the problem was solved and installation complete.
Installation was easy.
Setup was a breeze.
Works a treat.
A great product with great support, what more could you ask for.
Installation was easy.
Setup was a breeze.
Works a treat.
A great product with great support, what more could you ask for.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, December 5, 2025
Thank you for taking the time to share your experience! We’re thrilled to hear that our support team was able to assist you so quickly—even on a Sunday—and help resolve the installation issue right away. It’s great to know that the rest of the setup went smoothly and that everything is working perfectly for you now.
We truly appreciate your kind words about both the product and our support. If you ever need anything else, we're always here to help!
We truly appreciate your kind words about both the product and our support. If you ever need anything else, we're always here to help!
Written by a customer while visiting lockly.com