Customer reviews from gladiatorgarageworks.com
Gladiator - 96 (in) Panel - Hammered Granite
Average customer rating
4.5
(70 Reviews)
Rating breakdown 70 reviews
5 Stars
51
4 Stars
12
3 Stars
2
2 Stars
0
1 Star
5
89%of customers recommend this product.
(
57 out of
64)
Customer Reviews for Gladiator - 96 (in) Panel - Hammered Granite
Posted by: Chap
from Texas
Verified Purchase:Yes
I put it up twice in one afternoon! First time I failed to take the garage doors into full consideration. Second time it went up super fast. I will likely get another.
I would recommend this to a friend!
Written by a customer while visiting gladiatorgarageworks.com
Customer Rating
1
Works as intended but read review
on September 9, 2021
Posted by: ErnieGeorge10
I purchased this months ago, got it hung no issues, no shearing of any bolts. The product works as intended. However, we purchased the 4x8 because we were told we could utilize other configurations to maximize our garage's space limitations. Turns out they only provide enough parts for one configuration, and choosing any other configuration would require additional parts (which aren't available for purchase), so why even offer additional configurations when the real solution would be to recommend buying the smaller rack. We feel lied to and conned into buying something we truly didn't need.
No, I would not recommend this to a friend.
Response from gladiatorgarageworks.comBy Gladiator Pros, Gladiator, December 6, 2021
Hello ErnieGeorge10,
We appreciate you taking the time to leave your comments and feedback on your experience with your Overhead GearLoft™ Storage Rack 4 x 8 (GALS48M4JG). It is through customer feedback that we are able to correct, and make changes to our products in respect to their quality and overall design. Gladiator understands that valued customers, like you, are why we are in business. On the page with optional configurations, it does state possible configuration with this kit. The kit should include enough parts for those other optional configurations. However, if you wanting to do two of the same other configurations, please call Gladiator at 866-342-4089 to place an order for extra parts.
We appreciate you taking the time to leave your comments and feedback on your experience with your Overhead GearLoft™ Storage Rack 4 x 8 (GALS48M4JG). It is through customer feedback that we are able to correct, and make changes to our products in respect to their quality and overall design. Gladiator understands that valued customers, like you, are why we are in business. On the page with optional configurations, it does state possible configuration with this kit. The kit should include enough parts for those other optional configurations. However, if you wanting to do two of the same other configurations, please call Gladiator at 866-342-4089 to place an order for extra parts.
Written by a customer while visiting gladiatorgarageworks.com
Posted by: Mark B.
from Myrtle Beach, SC
Verified Purchase:Yes
This is the second house in 2 years that we have had these shelving units installed. This first house I paid someone to do it, and the second house I installed them with the help of a friend who is also a great handyman. We installed this 4' x 8' and three 2' x 8' shelves in about 4 hours and couldn't be happier with the results. Due to the way the rafters were running in the attic and things like the attic access steps and garage door supports I called the customer service line to get their advice on installing the storage rack supports in an alternate way. The Customer service rep was very helpful and knowledgeable about what I was asking and needed to do. This is a great product that immediately allowed me to clean up my garage. I would recommend this product to anyone.
I would recommend this to a friend!
Written by a customer while visiting gladiatorgarageworks.com
Customer Rating
1
Terribly thought out
on September 8, 2021
Posted by: David Mc
from Denver
This doesn’t work on studs longer than 16” spread. Wow. How did I get so far and the realize in screwed. Thanks gladiator for over looking that.
No, I would not recommend this to a friend.
Response from gladiatorgarageworks.comBy Gladiator Pros, Gladiator, September 27, 2021
Hello David Mc,
We appreciate you taking the time to leave your comments and feedback on your experience with your Overhead GearLoft™ Storage Rack 4 x 8 (GALS48M4JG). It is through customer feedback that we are able to correct, and make changes to our products in respect to their quality and overall design. Gladiator understands that valued customers, like you, are why we are in business. We sincerely regret the frustration and inconvenience you experienced, and we will forward a copy of your concerns to the appropriate departments for review in future design consideration. Please call Gladiator at (866) 342-4089 for any assist.
We appreciate you taking the time to leave your comments and feedback on your experience with your Overhead GearLoft™ Storage Rack 4 x 8 (GALS48M4JG). It is through customer feedback that we are able to correct, and make changes to our products in respect to their quality and overall design. Gladiator understands that valued customers, like you, are why we are in business. We sincerely regret the frustration and inconvenience you experienced, and we will forward a copy of your concerns to the appropriate departments for review in future design consideration. Please call Gladiator at (866) 342-4089 for any assist.
Written by a customer while visiting gladiatorgarageworks.com
Customer Rating
1
Poor instructions
on April 7, 2020
Posted by: Frustrated_buyer
from Noblesville, IN
My wife and I bought the 4x8 rack with hopes of solving our garage storage solution issue. Upon research prior to buying this, it seemed relatively easy to assemble and install and overall reviews were good, people seemed happy with the product...that was until we attempted this to do so this evening. First off, the instructions were written very poorly and the directions are not very clear. Secondly, no parts were labeled as to what was what or what attaches to what. When we got to step 3,4,5 it stated we needed 4 of the F1 bolts to attach them together....well the two middle holes have no threads. Apparently after reading another poor review, you’re supposed to use the nuts that’s come with it. The instructions never mentioned using them. So far the worst part has been the threading of the bolts. Getting them started is a big pain in the behind. Some we couldn’t even get in, so we just left them out and attached the front brackets. So far that’s all we got through as the frustration of trying to assemble was too great. Will see what happens when we attempt to finish it.
No, I would not recommend this to a friend.
Response from gladiatorgarageworks.comBy PROS, April 8, 2020
We appreciate you taking the time to leave your comments and feedback on your experience with the Overhead GearLoft™ Storage Rack 4 X 8. With this feedback, we can make improvements on our installation instructions and hopefully improve any future experience with Gladiator. Gladiator understands that valued customers, like you, are why we are in business. We sincerely regret the frustration and inconvenience you experienced, and we will forward a copy of your concerns to the appropriate departments for review in future installation instructions. If you have any other questions, please call Gladiator at 866-342-4089, Monday thru Friday 8 am to 6 pm eastern time
Written by a customer while visiting gladiatorgarageworks.com
Customer Rating
1
Poor materials
on October 3, 2020
Posted by: Homeowner8787
from Knoxville, il
As I was assembling the over head storage one of the lag bolts snapped off into my rafters. The pictures in the directions could also be a bit more clear. After I figure out how to remove the broken bolt from my rafter I will review the rest of the instal.
No, I would not recommend this to a friend.
Written by a customer while visiting gladiatorgarageworks.com
Customer Rating
3
“Four Ladders and a Funeral”
on May 16, 2020
Posted by: Paula
from Colorado
(Alternate Title: “Nightmare Installation on Elm Street”) We are on day 2 of the installation of the 4’x8’ overhead garage storage unit. Day one: it took 4 of us to understand the instructions well enough to decide we started too late. We quit for the day. Day two: One person put together the lower cage, but it turns out she put the screws in the wrong place. Bad instructions. Four people, on three ladders (and one step stool), were able to install the overhead brackets in about 4 hours. Bad design. It’s a bit crooked. Finally finished. Looks good. Hope it holds the Christmas decorations and funeral flowers.
No, I would not recommend this to a friend.
Response from gladiatorgarageworks.comBy Gladiator Pros, Gladiator, May 20, 2020
Hello Paula, We appreciate you taking the time to leave your comments and feedback on your experience with the Overhead GearLoft™ Storage Rack 4 X 8. Feedback from our customers is an important source of information as it is how we gauge our success as well as identify possible areas that may require improvement. We will forward your concern to the appropriate departments for review in future installation instructions.
Written by a customer while visiting gladiatorgarageworks.com
Posted by: NJ consumer
from Nj
Verified Purchase:Yes
Ordered over a month ago and still haven’t even heard about scheduling delivery
No, I would not recommend this to a friend.
Written by a customer while visiting gladiatorgarageworks.com