Customer reviews from greenworkstools.com
Greenworks - 2x24V Series E-Scooter with (2) 4Ah Batteries & Charger w/ 14 mi Max Operating Range & 18.6mph Max Speed - Stealth
Average customer rating
3
(1 Review)
Rating breakdown 1 review
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1
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Customer Reviews for Greenworks - 2x24V Series E-Scooter with (2) 4Ah Batteries & Charger w/ 14 mi Max Operating Range & 18.6mph Max Speed - Stealth
Customer Rating
3
Needs better set up instruction for Bluetooth
on July 27, 2025
Posted by: Fennick
from New York
Gender:Male
[This review was collected as part of a promotion.] I purchased this recently and was happy with the size. I read through the material and the instructions said to pair the Bluetooth before use. Well searching online and searching the user manual there are no instructions on how to turn the Bluetooth on, on the device. There is only a power button, and a light button on the handle and everything says push the Bluetooth button to turn it on. After 30 minutes of removing the battery and holding the two buttons in random combo's I got tired of trying and just wanted to see what it could do. The mode transfer from slowest to highest is very easy, just through button presses on the power button. On lowest mode, weighing 220 lbs. it got up to 9mph. I put it right up to the max setting after a few seconds and it shot right up to 18mph like nothing. This thing can definitely go as fast as it says it does. I rode it very briefly, about 1 mile. I took the battery out and checked it, and they were down to 70%. The listed number of miles being 10 on a charge might be a stretch, unless there you are expected to walk along with it for 7 of it. I do like the feature of having 2 backup battery slots. This I can already see as a benefit as you can switch out and keep going without having to wait for a recharge and the batteries are right there.
There really needs to be some more resources available on how to get that Bluetooth turned on. The material given takes you to the greenworks tools app, but the app does not have any resources for it.
Speed = Great
Battery = Questionable
Assembly = Detailed and easy
Set up Instructions for the app= Incomplete
There really needs to be some more resources available on how to get that Bluetooth turned on. The material given takes you to the greenworks tools app, but the app does not have any resources for it.
Speed = Great
Battery = Questionable
Assembly = Detailed and easy
Set up Instructions for the app= Incomplete
Pros: Easy to Use, Quiet, Durable, Effective, Powerful
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, July 29, 2025
Hello Fennick,
We are sorry to hear about the trouble you experienced while trying to connect your scooter to Bluetooth.
Please ensure that the app setup is completed before your first ride by following these steps:
Download the SMARTg Home app on your mobile device.
Register an account in the SMARTg Home app.
Install the battery and make sure your phone’s Bluetooth is turned on.
Note: Bluetooth must remain enabled on your device while using the app to stay connected.
If you continue to experience issues, feel free to reach out to us on Chat (www.greenworkstools.com) or call Greenworks Pro toll-free helpline on 1-855-345-3934. We are happy to help!
We are sorry to hear about the trouble you experienced while trying to connect your scooter to Bluetooth.
Please ensure that the app setup is completed before your first ride by following these steps:
Download the SMARTg Home app on your mobile device.
Register an account in the SMARTg Home app.
Install the battery and make sure your phone’s Bluetooth is turned on.
Note: Bluetooth must remain enabled on your device while using the app to stay connected.
If you continue to experience issues, feel free to reach out to us on Chat (www.greenworkstools.com) or call Greenworks Pro toll-free helpline on 1-855-345-3934. We are happy to help!
Written by a customer while visiting greenworkstools.com
