Customer reviews from defender-usa.com
Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1 HD Monitor & 4 Cameras - Black
Average customer rating
4.7
(1,270 Reviews)
Rating breakdown 1,270 reviews
5 Stars
972
4 Stars
235
3 Stars
29
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,124 out of
1,168)
Customer Reviews for Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1 HD Monitor & 4 Cameras - Black
Posted by: HM Denver
from Denver
Gender:Female
Verified Purchase:Yes
Simple plug and play - perfect for needs. Will look into additional products because of how this worked out. Recommend.
I would recommend this to a friend!
Response from defender-usa.comBy CX, October 13, 2021
Hello HM Denver,
Thank you for your review, we are thrilled to hear that this system is perfect for your needs! Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Thank you for your review, we are thrilled to hear that this system is perfect for your needs! Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Myself
from Victoria
Verified Purchase:Yes
Brilliant value and system. Hard to find similar or better than this.
Response from defender-usa.comBy CX, December 6, 2021
Hello! Thank you for taking the time to write a review, we appreciate the feedback. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your PhoenixM2 Non-WiFi. Plug-In Power Security System with 4 Cameras. Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
3
Night vision is terrible
on November 4, 2022
Posted by: Sarah P
from Canada
Gender:Female
The set up was relatively easy, despite there was no instructions included in the box. I still am not able to set up the motion recording properly or play it back if it has recorded something. During the day the picture quality is very clear, but the night vision is terrible and completely useless. Which is mostly what we wanted it for, because usually mischief will happen at night. So we are very disappointed with these expensive cameras that really do not meet the standards that we read online.
No, I would not recommend this to a friend.
Response from defender-usa.comBy Defender, November 7, 2022
Hello Sarah, Thank you for your honest review. At Defender Cameras, we are an environmentally friendly company and try our best to minimize our carbon footprint therefore, we have our full manuals listed online for easy access for all our Defender Customers.
Check out our Phoenix manual and get how-to videos. Please reach out to our team if you have any questions, we would be happy to help.
Best Regards, Amanda M | Defender Customer Experience Expert.
Check out our Phoenix manual and get how-to videos. Please reach out to our team if you have any questions, we would be happy to help.
Best Regards, Amanda M | Defender Customer Experience Expert.
Written by a customer while visiting defender-usa.com
Posted by: Mike J
from Ohio
Verified Purchase:Yes
Installation easy and fast. Would recommend the Non-wifi PhoenixM2.
Response from defender-usa.comBy Defender, February 21, 2023
Hello Mike, We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Thank you for choosing Defender to protect what matters most!
Amanda M. | Defender Customer Experience Supervisor
Amanda M. | Defender Customer Experience Supervisor
Written by a customer while visiting defender-usa.com
Posted by: CFR2025
from Ontario Canada
Verified Purchase:Yes
Perfect application for the secluded building. With no wifi available I’m confident it will help deter unwanted intruders.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Posted by: Still Farming
from North Carolina
Verified Purchase:Yes
The Defender security system is easy to use and the monitor is has a great picture and very clear
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Posted by: A M R
from Ohio
Verified Purchase:Yes
Love this system. It is very versatile and you find out more and more functions exist the longer you use it. I needed a non wi-fi security system to monitor my neighbors of disrespectful behavior and now I have clear proof. Defender Phoenix M2 has totally surpassed my expectations.
Response from defender-usa.comBy Defender, May 17, 2023
Hello AMR, Thank you for your 5 star review! We are happy to hear that the Phoenix has surpassed your expectations and allows you to keep a watchful eye on your property. Thank you for choosing Defender to protect what matters most.
Best Regards, Amanda M | Defender Customer Experience Supervisor
Best Regards, Amanda M | Defender Customer Experience Supervisor
Written by a customer while visiting defender-usa.com
Posted by: tg 2
from sydney,ns
Verified Purchase:Yes
Love the larger monitor and touch screen.Very simple to use!
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com