Customer reviews from defender-usa.com
Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1 HD Monitor & 4 Cameras - Black
Average customer rating
4.7
(1,273 Reviews)
Rating breakdown 1,273 reviews
5 Stars
973
4 Stars
235
3 Stars
29
2 Stars
16
1 Star
20
96%of customers recommend this product.
(
1,125 out of
1,170)
Customer Reviews for Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1 HD Monitor & 4 Cameras - Black
Customer Rating
2
Out of Range Problems
on September 18, 2018
Posted by: pchap
Length of ownership:1 year or longer
I have had two of these systems in the past 18 months, , and the biggest problem has been the "Out of Range" message. After returning two complete systems, and then having problems with the replacement units, I decided to try another system. I purchased a COBRA system which included a Monitor and two cameras. Unfortunately the cameras cannot compare in quality with the Phoenix camera, and they would not pick up small animals like the Phoenix.
The Cobra Monitor is close in clarity, and I love the touch screen. What I found out was that the Phoenix camera operates on a 4 channel system just like the Cobra camera so I'm using the Phoenix camera in combination with the Cobra monitor. Both have been working great for the past two months, and best of all, so far I have had no "Out of Range messages.
For those of you that have experienced the same issues with out of range messages, you might give the Cobra Monitor a try. Just make sure both systems are 4 channel.
The Cobra Monitor is close in clarity, and I love the touch screen. What I found out was that the Phoenix camera operates on a 4 channel system just like the Cobra camera so I'm using the Phoenix camera in combination with the Cobra monitor. Both have been working great for the past two months, and best of all, so far I have had no "Out of Range messages.
For those of you that have experienced the same issues with out of range messages, you might give the Cobra Monitor a try. Just make sure both systems are 4 channel.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Easy set up!!
on September 18, 2018
Posted by: Eddsky
from Minden, Ontario, Canada
Gender:Male
Length of ownership:1 week
This has got to be the easiest set up of anything I've ever set up...EVER!!
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
2
keeps cutting out
on September 17, 2018
Posted by: cosmoe
from sharon
Gender:Female
Length of ownership:3 months
i wish I would have bought something else a lot of money wasted for something that keeps going out
No, I would not recommend this to a friend.
Written by a customer while visiting defender-usa.com
Customer Rating
5
Fantastic!
on September 15, 2018
Posted by: Big TP
from Woodland
Gender:Female
Length of ownership:1 week
Installed this system this morning, and I am very impressed with it!
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great product
on September 15, 2018
Posted by: Cottage
from Algonac, Michigan
Gender:Female
Length of ownership:1 week
Easy to install and excellent picture quality. Night vision on camera is great.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Perfect!
on September 14, 2018
Posted by: cok242
from Idaho
Gender:Female
Length of ownership:1 week
We are delighted with this product! We needed something to record with motion and internet was not available. Easy to install and simple to set up and use.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Excellent service
on September 13, 2018
Posted by: Waltb
from San Clemente, CA
Gender:Male
Length of ownership:1 year or longer
I have purchased several security systems from this company. Setup has always been very easy and straight forward. When I had technical questions regarding placement and signals crossing each other, I had answers from the tech support within 24 hours. To me it is unusual for an out of state/country supplier to be so quick with their responses. I am extremely happy for their fast and detailed support whenever I sent a question off. Darrielle was very knowledgeable and I usually had my questions responded to by her within the next day. I highly recommend this company and the quick support and service from their tech support, Darrielle, Suzanne, and Daniela, to the fullest.
A happy cusomer in California.
A happy cusomer in California.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great system easy to set up within 5 minutes
on September 12, 2018
Posted by: Jimmy678
from Montreal quebec
Gender:Male
Length of ownership:1 week
Bought it yesterday great delivery time easy set up and great support team
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com