Customer reviews from defender-usa.com
Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1 HD Monitor & 4 Cameras - Black
Average customer rating
4.7
(1,273 Reviews)
Rating breakdown 1,273 reviews
5 Stars
973
4 Stars
235
3 Stars
29
2 Stars
16
1 Star
20
96%of customers recommend this product.
(
1,125 out of
1,170)
Customer Reviews for Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1 HD Monitor & 4 Cameras - Black
Posted by: Myself
from Victoria
Verified Purchase:Yes
Brilliant value and system. Hard to find similar or better than this.
Response from defender-usa.comBy CX, December 6, 2021
Hello! Thank you for taking the time to write a review, we appreciate the feedback. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your PhoenixM2 Non-WiFi. Plug-In Power Security System with 4 Cameras. Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
3
It's OK, but could be much better if!
on November 2, 2021
Posted by: RichW
from Cocoa, Fl.
Gender:Male
My daughter bought this for me for a gift. It is nice but, only an SD card for recording. Why not a USB port to attach my 8 TB external hard drive that would constantly record even when I'm away. When you get a monitor like that please let me know. Thanks.
I would recommend this to a friend!
Response from defender-usa.comBy CX, November 3, 2021
Hello Rich, Thank you for your review. We appreciate your feedback and have passed this recommendation on to our Research and Development team as we are always looking to improve. Please note you can use up to a 128 GB SD card in the Phoenix monitor, this would provide you with approximately 1408 hours of recording. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Villy
from Flirid
Verified Purchase:Yes
Haven’t installed this one yet but already use one and it does a good job. Can’t keep the spider webs off of the cameras tho. Drives us nuts!
Response from defender-usa.comBy CX, October 18, 2021
Hello Villy! Thank you for taking the time to review the Phoenix security system. I am sorry to hear about the spider issue. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: HM Denver
from Denver
Gender:Female
Verified Purchase:Yes
Simple plug and play - perfect for needs. Will look into additional products because of how this worked out. Recommend.
I would recommend this to a friend!
Response from defender-usa.comBy CX, October 13, 2021
Hello HM Denver,
Thank you for your review, we are thrilled to hear that this system is perfect for your needs! Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Thank you for your review, we are thrilled to hear that this system is perfect for your needs! Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: SusanS
from North Carolina
Gender:Female
Verified Purchase:Yes
I am very please with this system. It took less than 5 minutes to remove from the box and install. The monitor is small enough to fit on my office desk without getting in the way and the picture is incredibly clear. Audio is very sensitive and a great feature.
Response from defender-usa.comBy CX, October 8, 2021
Hello Susan,
Thank you for your review. We are happy to hear how quickly and easily you were able to set up the Phoenix system! Being able to not only see what is going on, but also clearly hear and speak through the monitor to the cameras is a feature we are very happy to hear you are enjoying. Thank you for choosing Defender to protect what matters most! Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Thank you for your review. We are happy to hear how quickly and easily you were able to set up the Phoenix system! Being able to not only see what is going on, but also clearly hear and speak through the monitor to the cameras is a feature we are very happy to hear you are enjoying. Thank you for choosing Defender to protect what matters most! Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: ArmyMom
from Western NY
Gender:Female
Verified Purchase:Yes
No internet connection to be hacked. Beautiful quality and night vision mode.
I would recommend this to a friend!
Response from defender-usa.comBy CX, September 15, 2021
Hello ArmyMom, Thank you for your review. We are happy to hear you love that the Phoenix is internet-free, has beautiful quality, and has great night vision. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
4
Great value for the price, does what it says!
on September 14, 2021
Posted by: Paul H
from Cheyenne, Wyoming
Gender:Male
Verified Purchase:Yes
It's a great little system for what is designed for. I've had several similar systems over the past 15 years, this one definitely has its pluses and simplifies the whole process. This one has no network connectivity to be concerned about and no battery to keep the display powered while moving to a different out let or in a short power outage (a minor bummer). However, having no battery is also a plus even though you lose some convenience, because I've had systems that when that battery goes out on the display the whole system shuts down even if plugged into an outlet. So then you have to go out on the web to find a replacement battery from other source and they aren't easy to find. When you need to get the recordings, you pop out the SD card and you've got them, no internet connection needed. So, knowing that the Defender Phoenix system is not battery powered is reassuring since I won't have to worry about a dead battery killing the whole system down the line. And knowing it is not networked online keeps things very simple. Also, the VGA resolution is good because it allows you to store alot more recordings in the same space on the disk, even though sometimes I'd like to have 1080p just for kicks. So just be sure to read and confirm this system has what you need, and you'll be very happy like me! If you want more bells and whistles, then make sure you find one that lists all your wishes before you buy.
I would recommend this to a friend!
Response from defender-usa.comBy CX, September 15, 2021
Hello Paul,
Thank you for taking the time to review the Phoenix, we appreciate your attention to detail. We are thrilled to hear you see the all the wonderful features offered by our Phoenix system! Its is a wonderful, internet free system. Never having to worry about a dead battery was a feature we hope all customers enjoy. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Thank you for taking the time to review the Phoenix, we appreciate your attention to detail. We are thrilled to hear you see the all the wonderful features offered by our Phoenix system! Its is a wonderful, internet free system. Never having to worry about a dead battery was a feature we hope all customers enjoy. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: ForUs
from WV
Verified Purchase:Yes
We bought this to add on to our current security system and now we have full views of our property. Love the two way talk.
I would recommend this to a friend!
Response from defender-usa.comBy Cx, September 6, 2021
Hello Forus, Thank you for your review. We are thrilled to hear that you love the system and the two-way talk feature! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com