Customer reviews from defender-usa.com
Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1 HD Monitor & 4 Cameras - Black
Average customer rating
4.7
(1,273 Reviews)
Rating breakdown 1,273 reviews
5 Stars
973
4 Stars
235
3 Stars
29
2 Stars
16
1 Star
20
96%of customers recommend this product.
(
1,125 out of
1,170)
Customer Reviews for Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1 HD Monitor & 4 Cameras - Black
Customer Rating
5
Just what we were looking for.
on January 28, 2020
Posted by: Bonnie55
from Bronson, FL
Gender:Female
Length of ownership:1 week
We bought this system about a week ago and were pleasantly surprised at how easy the installation was and the quality of the camera images. The menu for settings is also very user friendly.
I would recommend this to a friend!
Response from defender-usa.comBy CX, January 30, 2020
Hello Bonnie, thank you for taking the time to write a review. We are happy that you found the installation easy and we hope that you continue to enjoy your PhoenixM2
Martin R. | Defender Customer Experience Expert
Martin R. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
excellent system
on January 27, 2020
Posted by: Deborah
from Florida
Gender:Female
Length of ownership:1 month
Bought a second unit because we were so impressed with the first one.
I would recommend this to a friend!
Response from defender-usa.comBy CX, January 28, 2020
Hello Deborah, thanks for writing a review. We are happy that you are confident in the system that you bought a second unit.
Martin R. | Defender Customer Experience Expert
Martin R. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
4
Very good for elderly
on January 27, 2020
Posted by: Curt G
Length of ownership:1 month
I needed a system that had its own monitor and this was it. The setup was very simple and the price cant be beat. The only minor complaint is there is no way to tell what firmware is loaded and if it needs to be updated. Thanks!
I would recommend this to a friend!
Response from defender-usa.comBy CX, January 27, 2020
Hello Charles,
Thank you for writing a review. We are happy that you found the system simple to use and we appreciate your feedback out the firmware. If you should require assistance please contact our support team by email or phone.
Martin R. | Defender Customer Experience Expert
Thank you for writing a review. We are happy that you found the system simple to use and we appreciate your feedback out the firmware. If you should require assistance please contact our support team by email or phone.
Martin R. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Security
on January 24, 2020
Posted by: Jerry1
from Texas
Gender:Male
Length of ownership:1 month
Saw this unit at a friend's house , I didn't know they even made anything like this for private use. I love this product it's easy to install and works great , no wonder there's no instructions. Great people to work with
I would recommend this to a friend!
Response from defender-usa.comBy CX, January 27, 2020
Hi Jerry, thanks for writing a review. We are happy that you are enjoying your system. if you should require any assistance please contact our support team by phone or email.
Martin R. | Defender Customer Experience Expert
Martin R. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
on January 23, 2020
Posted by: Shelia
from Alton, Va
Gender:Female
Length of ownership:1 week
Bought this security camera system to replace my old one. The one I replaced was a Lorex. There's not a hole lot of break in's where I live but my house has been broken in to. The cameras make us feel safe and not worry when we leave the house. I'm very impressed with the Defender and the price was good to. The Defender has a very plain picture and I can see more of my property than I could on the Lorex. It was very easy to set up. When age stops my Defender from working I will definitely buy another Defender. Just wish it had instructions for the monitor.
I would recommend this to a friend!
Response from defender-usa.comBy CX, January 27, 2020
Hello Sheila, thanks for writing a review of the PhoenixM2. We are happy that you feel safer with this product. The instructions are available on our website, if you require assistance please contact our team by email or phone.
Martin R. | Defender Customer Experience Expert
Martin R. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Good product and easy set up.
on January 22, 2020
Posted by: MarkDavid 8
from Church Hill, Tn
Gender:Male
Length of ownership:1 month
I recieved the system as a christmas present and it was so easy to set up.
Response from defender-usa.comBy Lauren A, Defender Customer Experience Expert, January 23, 2020
Thank you Mark and David for taking the time to review your Defender Phoenix wireless security system. We are very happy to hear you had an easy set up and are pleased with the system! Please reach out to our Customer Support Team via phone or e-mail should you require any assistance.
Written by a customer while visiting defender-usa.com
Customer Rating
5
Very easy to install
on January 22, 2020
Posted by: Mayra
from Miami, FL
Gender:Female
Length of ownership:1 week
I was able to install and have the dvr and cameras work easily.
I would recommend this to a friend!
Response from defender-usa.comBy Lauren A, Defender Customer Experience Expert, January 23, 2020
Hello there, Mayra Alvarado! Thank you very much for taking the time to review your Defender Phoenix wireless security system. We are pleased to hear you had an easy installation and are happy with the system. Please reach out to our Customer Support Team via phone or e-mail should you require any assistance.
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great Security Camera system
on January 21, 2020
Posted by: Smiley23
from Brillion, WI
Gender:Female
Length of ownership:1 month
i bought this a couple weeks ago, love it. was very easy to set up. Looked on line for the videos to setup and playback recorded video. Very easy to do
I would recommend this to a friend!
Response from defender-usa.comBy Lauren A, Defender Customer Experience Expert, January 23, 2020
Hello Lois, and thank you very much for taking the time to review your Defender Phoenix wireless security system. We are pleased to hear you had an easy set up and you found the videos we have in our Support Center useful. Please reach out to our Customer Support Team via phone or e-mail should you require any further assistance, as we are more than happy to help.
Written by a customer while visiting defender-usa.com