Customer reviews from defender-usa.com
Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1 HD Monitor & 4 Cameras - Black
Average customer rating
4.7
(1,273 Reviews)
Rating breakdown 1,273 reviews
5 Stars
973
4 Stars
235
3 Stars
29
2 Stars
16
1 Star
20
96%of customers recommend this product.
(
1,125 out of
1,170)
Customer Reviews for Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1 HD Monitor & 4 Cameras - Black
Customer Rating
2
installation difficult. No instructions with it.
on July 28, 2020
Posted by: Jewels
from Utah
Gender:Female
I was hoping to be as pleased with this product as my past Uniden product. The installation could only be mounted on the side of the house and not up under the eaves. That was frustrating and the fact that I haven't been able to locate the serial number anywhere to register it for the warranty is frustrating. Doesn't come in packging that has any information on it. Very little information at all !!! Shouldn't have to go to a computer to install it. Not everyone has access to computers, except at local libraries,(not with Covid though)
No, I would not recommend this to a friend.
Response from defender-usa.comBy CX, August 5, 2020
Hello Jewels,
We are sorry that we could not meet your expectations. Please contact us and we will do whatever it takes within 1 day to make this right for you.
Sincerely,
Maha-Customer Experience Support Manager
We are sorry that we could not meet your expectations. Please contact us and we will do whatever it takes within 1 day to make this right for you.
Sincerely,
Maha-Customer Experience Support Manager
Written by a customer while visiting defender-usa.com
Posted by: Turbo
from Florida
Gender:Male
Verified Purchase:Yes
Easy to set up . Good sound . Color is good. The night vision is not that good but does work . Overall the system is good quality for the money !
I would recommend this to a friend!
Response from defender-usa.comBy CX, July 28, 2020
Hello Turbo! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you are enjoying the peace of mind that Defender strives to provide our customers with! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great Product
on July 25, 2020
Posted by: Jcraft1
Gender:Male
Really like this product. Works great. Easy setup.
I would recommend this to a friend!
Response from defender-usa.comBy CX, July 28, 2020
Hello Jcraft1! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you are enjoying the peace of mind that Defender strives to provide our customers with! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Paintproman1
Gender:Male
Verified Purchase:Yes
Super easy and simple to set up, clear images and really a great value!
I would recommend this to a friend!
Response from defender-usa.comBy CX, July 28, 2020
Hello paintproman1! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you are enjoying the peace of mind that Defender strives to provide our customers with! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
I absolutely love recording live
on July 24, 2020
Posted by: Danni
from Texas
Gender:Female
I bought my first phoenix defender camera and monitor at least seven years ago was absolutely awesome!!
Wore my monitor out so I bought a new one and this time with two cameras absolutely love it all thank you!! Nothing like great security!!
Wore my monitor out so I bought a new one and this time with two cameras absolutely love it all thank you!! Nothing like great security!!
I would recommend this to a friend!
Response from defender-usa.comBy CX, July 28, 2020
Hello Danni! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you are enjoying the peace of mind that Defender strives to provide our customers with! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Satisfaction
on July 24, 2020
Posted by: Fussy
from New York
This is a great system which was installed with ease and gives us added security. We were told that it is being considered by someone, who already has another system, that they may add this one to their home and that says a lot. The only thing I would change is to include a instruction booklet to the package.
I would recommend this to a friend!
Response from defender-usa.comBy CX, July 28, 2020
Hello Fussy! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you are enjoying the peace of mind that Defender strives to provide our customers with! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
on July 23, 2020
Posted by: lizzie
from danville ca.
Gender:Male
this is the second camera i have bought, both of them i plugged in and pressed power and got the picture. would highly recommend this product.
I would recommend this to a friend!
Response from defender-usa.comBy CX, July 28, 2020
Hello lizzie! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you are enjoying the peace of mind that Defender strives to provide our customers with! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
4
How to catch a criminal m2
on July 22, 2020
Posted by: Riccc
from suburbs of Detroit
easy install, good product and would consider it again if I were in the market for another system.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com