Customer reviews from defender-usa.com
Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1 HD Monitor & 4 Cameras - Black
Average customer rating
4.7
(1,273 Reviews)
Rating breakdown 1,273 reviews
5 Stars
973
4 Stars
235
3 Stars
29
2 Stars
16
1 Star
20
96%of customers recommend this product.
(
1,125 out of
1,170)
Customer Reviews for Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1 HD Monitor & 4 Cameras - Black
Posted by: Jeffski
from WI
Gender:Male
Verified Purchase:Yes
Very easy to install went up in minutes very happy. Very satisfied with view of the camera.
I would recommend this to a friend!
Response from defender-usa.comBy CX, September 30, 2020
Hello! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you are enjoying the peace of mind that Defender strives to provide our customers with! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience
Melissa C. | Defender Customer Experience
Written by a customer while visiting defender-usa.com
Customer Rating
3
Trouble recording
on September 27, 2020
Posted by: Debharkie
Gender:Male
We set it up but we have tried everything to get record Shows recording but nothing shows up on SIM card
Response from defender-usa.comBy CX, September 28, 2020
Hi Debharkie,
We are so sorry to see this, please reach out to our Customer Experience Experts through Live Chat on our Defender Cameras website. We can't wait to get you up and running!
Melissa C. | Defender Customer Experience Expert
We are so sorry to see this, please reach out to our Customer Experience Experts through Live Chat on our Defender Cameras website. We can't wait to get you up and running!
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
4
QuickSepUp
on September 20, 2020
Posted by: Cinderella
from backyard
Gender:Male
the record time is much shorter that i anticipated but the unit installed and worked first try
I would recommend this to a friend!
Response from defender-usa.comBy CX, September 22, 2020
Hello Cinderella ! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you found the install to be hassle free! If you find that you are not happy with the recording time you can adjust the system to record on motion only or you can add a larger SD card! The PhoenixM2 can have up 128GB of storage added! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Better than expected
on September 14, 2020
Posted by: Rodd
from N.E. Washington St.
Gender:Male
Very clear picture,
Next time my fence gets knocked over there will be video the judge can have a look at.
Second camera is for watching the wildlife.
Very happy with the system,, so far
Next time my fence gets knocked over there will be video the judge can have a look at.
Second camera is for watching the wildlife.
Very happy with the system,, so far
I would recommend this to a friend!
Response from defender-usa.comBy CX, September 15, 2020
Hello Rod! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you are enjoying the peace of mind that Defender strives to provide our customers with! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Plug & play !
on September 13, 2020
Posted by: Harley Guy
from Madison, MS
Gender:Male
I got this system & found it's a true plug & play ! The cameras are already paired with the monitor so all I had to do was mount the cameras, very easy system to install.
I would recommend this to a friend!
Response from defender-usa.comBy CX, September 14, 2020
Hello Harley Guy! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you are enjoying the plug and play set up and the peace of mind that Defender strives to provide our customers with! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Everything look fine AWESOME VIEW !
on September 12, 2020
Posted by: May may
from Eastover SC
Gender:Female
I got this a few weeks ago and so happy that I did
Just one question I wanted a larger monitor ,how can I change my monitor
Or is their a adapter I can use ,
Thanks
Just one question I wanted a larger monitor ,how can I change my monitor
Or is their a adapter I can use ,
Thanks
I would recommend this to a friend!
Response from defender-usa.comBy CX, September 14, 2020
Hello May may! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you are enjoying the peace of mind that Defender strives to provide our customers with! The PhoenixM2 does not have the capability to connect to a larger monitor, however, you can remove the SD card and place it into a computer or laptop to view footage on a larger screen! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great picture
on September 10, 2020
Posted by: Raye
from Missouri
Gender:Male
I can't believe the quality of the video. It is great even in the night mode and very easy to set up.
I would recommend this to a friend!
Response from defender-usa.comBy CX, September 11, 2020
Hello Raye! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you are enjoying the video quality as well as the peace of mind that Defender strives to provide our customers with! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
It starts up easy right out of the box. I have not placed the cameras yet but looks like a good system.
I would recommend this to a friend!
Response from defender-usa.comBy CX, September 11, 2020
Hello anonymous ! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you are enjoying the peace of mind that Defender strives to provide our customers with! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com