Customer reviews from defender-usa.com
Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1 HD Monitor & 4 Cameras - Black
Average customer rating
4.7
(1,270 Reviews)
Rating breakdown 1,270 reviews
5 Stars
972
4 Stars
235
3 Stars
29
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,124 out of
1,168)
Customer Reviews for Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1 HD Monitor & 4 Cameras - Black
Posted by: Creemore
from Ontario, Canada
Gender:Male
Verified Purchase:Yes
The cameras are sturdy and seem well made, and the wireless recording and monitoring function has impressive range. Unfortunately, falling snow sets off the motion detection, necessitating turning off the outdoor camera much of the time. Also, any power interruption shuts down the monitor, which must be manually turned back on... a problem for extended absences. I am still waiting for a tech support response on the snow question, which I submitted a couple of weeks back. Over all, a product that could easily be great, but has fallen short for us in real world use.
No, I would not recommend this to a friend.
Response from defender-usa.comBy Defender, December 5, 2022
Hello Creemore,
We appreciate your honest review.
We sincerely want to help and we would appreciate understanding all of the details. Would you mind giving us more information about what happened here?
Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8am to 4pm EST.
Looking forward to hearing back from you soon.
Kind Regards,
Amanda M. | Customer Experience Expert
We appreciate your honest review.
We sincerely want to help and we would appreciate understanding all of the details. Would you mind giving us more information about what happened here?
Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8am to 4pm EST.
Looking forward to hearing back from you soon.
Kind Regards,
Amanda M. | Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: rick45678
from mid west
Verified Purchase:Yes
Phoenix cameras are doing great so far. Easy to install and aim. Great picture. Reminds me of old 1st Alert only better. Use wired cameras for area overview and these focus on one area after wired showed Intruder but not details, these do. Great addition.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, May 15, 2023
Hello Rick, Thank you for your review. We are happy to hear that you are enjoying the system. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Supervisor.
Written by a customer while visiting defender-usa.com
Posted by: Muriel
from Windsor, Ontario Canada
Verified Purchase:Yes
clear picture on monitor. When I press the button for turning off the monitor at night have problems getting it to come back on in the morning.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Posted by: Mr Turner
from North Carolina
Verified Purchase:Yes
It’s what you need in recording videos of movement
However my video freezes to a stop and jumps forward all the time- got four bars of signal
However my video freezes to a stop and jumps forward all the time- got four bars of signal
Written by a customer while visiting defender-usa.com
Customer Rating
4
on December 7, 2024
Posted by: Terry D
from South louisiana
I gave a 4 for rating. It’s a great security camera, easy to set up, easy to use. Great picture and recoding. Does not need WiFi but, the only draw back is each antenna needs a power source, big drawback for me. Don’t have WiFi out here...
Written by a customer while visiting defender-usa.com
Posted by: Clem
from 14048
Verified Purchase:Yes
Took some time to perfect settings , perfect camera system when there no internet access
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com