Customer reviews from defender-usa.com
Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1 HD Monitor & 4 Cameras - Black
Average customer rating
4.7
(1,271 Reviews)
Rating breakdown 1,271 reviews
5 Stars
973
4 Stars
235
3 Stars
29
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,125 out of
1,169)
Customer Reviews for Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1 HD Monitor & 4 Cameras - Black
Customer Rating
5
Great product
on October 18, 2016
Posted by: Artful
from Jacksonville, FL, United States
Gender:Male
Length of ownership:1 month
I just installed this system. I have installed 3 other security systems in the past and this was as easy to install as the best of them. The picture quality is great and an additional (unanticipated) benefit is an audible motion alarm that lets you know when someone is in the field of view of the camera. The camera has a "zoom" feature that lets you get a close-up picture, and the volume of the speaker is adjustable. The only negative is that there is a slight delay in the audio transmission but this simply requires learning to adapt to it.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Simple to use
on October 11, 2016
Posted by: mason2x
from Texas
Gender:Female
Length of ownership:1 week
This is a great security camera system if your technology challenged like me. It was basically plug it in and your ready to go. Just put the setting to were you want them and your ready.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Easy set up
on October 11, 2016
Posted by: Bone
from Texas
Gender:Male
Length of ownership:1 week
Arrive was up and running in 15 mins.works well clear picture
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Couldn't ask for more!
on October 7, 2016
Posted by: Melissa A
from Phenix City, AL, United States
Gender:Female
Length of ownership:1 month
This is a great system, super easy to set up, works great and does exactly what it's supposed to! Will be adding the additional 2 cameras to current system as well as adding another system
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Hassle free security
on October 6, 2016
Posted by: bert77
from vanc. wa
Gender:Male
Length of ownership:1 month
Needed to monitor two entrances to the property and didn't want to buy more than needed. This two camera system was ideal. From the set-up to learning operation it was straight forward and easy. The quality is very good. They have several great features
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great value!
on September 27, 2016
Posted by: yelims20
from indiana
Gender:Male
Length of ownership:1 week
This is the easiest security system to set up. i had it going 5 minutes out of the box. great video and sound.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Mission Accomplished
on September 25, 2016
Posted by: Vodknockers
from Pismo Beach, CA, United States
Length of ownership:1 week
Bought another system on Ebay for $115 that lasted 12 hours before the monitor quit syncing...junk.
So I researched for awhile to buy another system because my cars were vandalized in my condo's garage, making it a mandatory purchase. I didn't want to spend a lot of money as I only need to surveil a small area, and there are very many systems out there (as you know). I settled on this package because 1. reputable company 2. features I needed 3. Good quality 4. detailed on-line user manual.
Set-up is simply plug in the cameras, and plug in the monitor (do this right out of the package to make sure everything works). You can dial-in each camera for brightness and quality of recording, as well as individual motion detection once you have positioned them where you want. I brought the monitor out to where I was, to get each camera exactly right. Power cords are long, but I had to add extension cords. Once up and running, this is a very good surveillance system. The features are: recording sounds at the camera (with microphone in the monitor to talk thru the cameras if you like), an alarm sounds at the monitor if motion is detected, variable camera views of back and forth or both at once, and an effective WiFi range. At night, I push the 'motion' button on the top of the monitor to turn on automatic recording when motion is detected by each camera. I set them both on the least amount of sensitivity, and they are very sensitive (almost too sensitive) then go to bed. In the morning, if there was any recordings done overnight, each camera on the monitor will have an icon indicator showing... you can view on the monitor, or take out the SD Card, slip it into a PC and view what was recorded. Each camera has its own record. For an inexpensive unit, the quality of the recordings are good enough to identify any perps, thus, mission accomplished. For my need, this unit is great, and I would recommend buying it.
So I researched for awhile to buy another system because my cars were vandalized in my condo's garage, making it a mandatory purchase. I didn't want to spend a lot of money as I only need to surveil a small area, and there are very many systems out there (as you know). I settled on this package because 1. reputable company 2. features I needed 3. Good quality 4. detailed on-line user manual.
Set-up is simply plug in the cameras, and plug in the monitor (do this right out of the package to make sure everything works). You can dial-in each camera for brightness and quality of recording, as well as individual motion detection once you have positioned them where you want. I brought the monitor out to where I was, to get each camera exactly right. Power cords are long, but I had to add extension cords. Once up and running, this is a very good surveillance system. The features are: recording sounds at the camera (with microphone in the monitor to talk thru the cameras if you like), an alarm sounds at the monitor if motion is detected, variable camera views of back and forth or both at once, and an effective WiFi range. At night, I push the 'motion' button on the top of the monitor to turn on automatic recording when motion is detected by each camera. I set them both on the least amount of sensitivity, and they are very sensitive (almost too sensitive) then go to bed. In the morning, if there was any recordings done overnight, each camera on the monitor will have an icon indicator showing... you can view on the monitor, or take out the SD Card, slip it into a PC and view what was recorded. Each camera has its own record. For an inexpensive unit, the quality of the recordings are good enough to identify any perps, thus, mission accomplished. For my need, this unit is great, and I would recommend buying it.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
3
Camera motion detection malfunction
on September 24, 2016
Posted by: Dis Appointed
from Georgia, United States
Gender:Male
Length of ownership:1 week
I just got this today, set it up very quickly with no problems. The only thing is that one of the cameras just constantly detects motion that isn't there. So it beeps and records constantly. It renders this basically useless for me, since I have to turn off the beeping so it doesn't drive me nuts, and unless I want to delete the recordings every couple hours, the memory will just always be full. Other than that it's ok I guess, some paper work I got with it said I get an extended warranty if I wrote a review..... I guess we'll see about that too.
No, I would not recommend this to a friend.
Response from defender-usa.comBy Defender, Customer Experience Team, September 27, 2016
Thank you for posting your review! We appreciate your feedback. Rest assured we will be happy to resolve any issue you have experienced with your PhoenixM2 and you will absolutely receive your free extended warranty.
Written by a customer while visiting defender-usa.com