Customer reviews from defender-usa.com
Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1 HD Monitor & 4 Cameras - Black
Average customer rating
4.7
(1,269 Reviews)
Rating breakdown 1,269 reviews
5 Stars
971
4 Stars
235
3 Stars
29
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,124 out of
1,168)
Customer Reviews for Defender - PHOENIXHD Non-WiFi Plug-in Power Security System with 10.1 HD Monitor & 4 Cameras - Black
Customer Rating
5
Great camera
on October 9, 2019
Posted by: Tonedog
from Redding ,Ca.
Gender:Male
Length of ownership:1 week
This is a good clear camera, covers good range & great night vision
I would recommend this to a friend!
Response from defender-usa.comBy CX, October 14, 2019
Thank you for taking the time to review your PhoenixM2, Tony!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Nice, simple package that plugs in and works
on October 10, 2019
Posted by: Jim at the River
from West Point, VA
Gender:Male
Length of ownership:1 month
I've had it for two weeks and it is impressive. The audio is cooler than I thought it would be. It's great to hear people's conversations as they walk past the cams. The installation is very easy. I'd like two more cams so I can have one on each corner of the house. (Call me and let's make a deal!)
I have one suggestion to the buyer if you can do it: Install the camera where you can get a motion detection spot light, like at a door. You can see an example in the linked video. This improves the IR resolution and the system does a better job catching fast-moving objects at night, like foxes.
My problem is that I'm getting too many false positives on one of the cameras. I'm adjusting it every few days and it is improving. The wind can blow branches and bushes and set it off. I haven't tweaked the sensitivity setting yet.
All in all, I'm quite pleased.
I would recommend this to a friend!
(click to see the video)
Response from defender-usa.comBy CX, November 28, 2019
Hello Michael, thanks for writing a great review. We are pleased that you are enjoying your system. If you should have any questions please contact our support team by phone, email or live chat!
Defender Support
Defender Support
Written by a customer while visiting defender-usa.com
Customer Rating
5
Excellent features/Easy Setup/Operation
on October 10, 2019
Posted by: Charlie46
from San Angelo, Texas
Gender:Male
Length of ownership:1 week
I bought this item end of September to use at our home. I am 73 years old and not the sharpest tack in the box. This was absolutely the easiest, simplest installation I have encountered on any product! The quality is outstanding with crystal clear video! On top of that it looks good. After seeing our system, my neighbor is going to buy a system. Absolutely the Greatest!!!!
I would recommend this to a friend!
Response from defender-usa.comBy CX, October 16, 2019
Thank you for taking the time to review your PhoenixM2, Charles! Should you need any assistance with the system our team is available by email, phone or live chat!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Best purchase!
on October 12, 2019
Posted by: Rowdy
from Buffalo, NY
Gender:Male
Length of ownership:1 week
So glad I purchased this. Easy to set up. Clear picture. I was surprised at how good the picture is at night too. Will be adding on 2 more cameras eventually.
Response from defender-usa.comBy CX, October 16, 2019
Hi Peter, Welcome to the Defender Family! We are so happy to see that you are enjoying your PhoenixM2 and thank you for sharing your feedback!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Easy Setup
on October 13, 2019
Posted by: Jim 26
Length of ownership:1 week
We purchased this on sale at BJ'S wholesale club.
We were looking for quite awhile to find an affordable unit.
This works great and was easy to setup.
The only negative as it should of come with a user manual.
I mounted 1 of the cameras upside down thinking I could turn the picture over on the screen. I couldn't, had to move camera.
We were looking for quite awhile to find an affordable unit.
This works great and was easy to setup.
The only negative as it should of come with a user manual.
I mounted 1 of the cameras upside down thinking I could turn the picture over on the screen. I couldn't, had to move camera.
I would recommend this to a friend!
Response from defender-usa.comBy CX, October 16, 2019
Thank you for taking the time to review your PhoenixM2! At Defender we like to do our part for the environment, which is why all of our manuals can be located on our website. Our support team is also happy to help with any questions that you may have by, email, phone or live chat!
Written by a customer while visiting defender-usa.com
Customer Rating
5
They work...
on October 13, 2019
Posted by: tedcom
from North Carolina
Gender:Male
Length of ownership:1 week
I own 3 phoenix monitors and 5 cameras, That should tell you how much I like my systems.
I would recommend this to a friend!
Response from defender-usa.comBy CX, October 16, 2019
Thank you for being a loyal member of the Defender Family, Ted! We are happy that our products have brought you the peace of mind you deserve!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great product. Love the intercom. Excellent sound.
on October 18, 2019
Posted by: Donnie52
from 45502
Gender:Male
Length of ownership:1 week
Excellent. I love this system. I only wish that it had video out option so that I could view on tv or a larger monitor.
I would recommend this to a friend!
Response from defender-usa.comBy CX, November 28, 2019
Thank you for the feedback Donald. We are constantly looking for ways to improve future products. If you should have any questions please contact our support team by phone, email or live chat!
Defender Support
Defender Support
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great system
on October 20, 2019
Posted by: Sarge
from Abbeville AL
Gender:Male
Length of ownership:1 month
Theses cameras are very clear and the night vision is great. Enjoy watching the monitor and see all the wildlife walk through my yard.
I would recommend this to a friend!
Response from defender-usa.comBy CX, November 28, 2019
Thanks for writing a review Mark. We are happy that you are enjoying the camera system. If you should have any questions please contact our support team by phone, email or live chat!
Defender Support
Defender Support
Written by a customer while visiting defender-usa.com