Customer reviews from defender-usa.com
Defender - AI POWERED Sentinel 4K Ultra HD Wired 16 Channel PoE NVR Security System, 16 Metal Cameras, 12TB HDD - White
Average customer rating
4.7
(91 Reviews)
Rating breakdown 91 reviews
5 Stars
61
4 Stars
30
3 Stars
0
2 Stars
0
1 Star
0
97%of customers recommend this product.
(
75 out of
77)
Customer Reviews for Defender - AI POWERED Sentinel 4K Ultra HD Wired 16 Channel PoE NVR Security System, 16 Metal Cameras, 12TB HDD - White
Customer Rating
4
on April 4, 2022
Posted by: Loralee M
from Prince Edward Island
Gender:Female
Picture quality is fantastic and the playback feature is great to have. Easy to get setup and started. Only issue is Human detection and Motion detection can be off sometimes with weather.
I would recommend this to a friend!
Response from defender-usa.comBy Defender Cameras , April 5, 2022
Hi Loralee! We appreciate you taking the time to leave this amazing review! It is great to hear the 4K Sentinel Ultra HD Wired 4 Channel NVR Security System with 4 Cameras helps to protect what matters most with the amazing 4K resolution and recorded footage playback. We would love to help you get the most out of your system and please reach out to our live chat support. Thanks for sharing your review with us and the Defender community.
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
4
Quality Cameras, Quality Support, Questionable DVR
on August 31, 2022
Posted by: Public Name
from New York, NY
Verified Purchase:Yes
This is actually an upgrade for me so I think I would appreciate this more, but I definitely love the wired cameras better. The quality in video is also a noticeable improvement and now that I can monitor from the DVR and not from the app, it’s more streamlined and not put together clunky to get the outcome I wanted which I now have. The quality of the cameras is also an improvement. You can feel how robust these cameras are compared to the previous wife ones I had. I did have one that had an issue with water intrusion which distorted the image, BUT I can tell this was a one off situation because these really are better in quality. So much that even with water inside the camera, distorting the image, it never shorted out and it still ran, so that also makes me think this is a one off situation. Also, Defender was quick and professional about making sure I got a replacement camera with ZERO headache. Lastly, the DVR seems a little flimsy and the software running on it is also very rough, but it’s in perfect working order. My only concern is “Time”. How will this DVR hold up by this time two years from now? Overall though, I think this is a great deal for the price point and would certainly recommend as a legacy customer.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, September 1, 2022
Hello,
Thank you for your review. We are happy to hear that you love the cameras construction and picture quality. I am sorry to hear that there was an issue with one of your cameras, I am glad our team was able to quickly resolve the issue. We are confident that the DVR will hold up for you and look forward to your feedback. Thank you for being a long-term customer. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert
Thank you for your review. We are happy to hear that you love the cameras construction and picture quality. I am sorry to hear that there was an issue with one of your cameras, I am glad our team was able to quickly resolve the issue. We are confident that the DVR will hold up for you and look forward to your feedback. Thank you for being a long-term customer. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Annie C
from Treasure Coast, FL.
Gender:Female
Verified Purchase:Yes
Good system. Easy to install. We enjoy the wide view. Can see a lot more than expected. Only issue is that we get alerts that they are picking up human body but when you look, it's nothing. We tried turning sensitivity down but it didn't help. So we get a lot of notifications for nothing. And it's the same spot over and over. Maybe it's a ghost? Lol otherwise we are happy with it all.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, October 10, 2022
Hello Annie, Thank you for your review. Please note that human detection significantly reduces false alarms that can be triggered by insects, rain, swaying trees, passing vehicles, or animals. Please note some false alerts may occur as the algorithm is designed to reduce these but will not eliminate them completely. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Aaron
from Vancouver
Gender:Male
Verified Purchase:Yes
After a lot of research I chose to install the Defender Sentinal system.
I was excited to buy from a Canadian company.
This system checked all my boxes including non of the gimmicky features like flashing lights and sirens.
Overall quality seems to be what it should be for the price.
Installation is only as difficult if you want it.
Set up was relatively simple.
Picture quality is great in daytime and acceptable at night using the IR feature.
The layout of the NVR systems OS could be refined but overall it works.
Improvments in the app would be beneficial but again it does its job.
I installed this system about a month ago and would definitely buy again.
I was excited to buy from a Canadian company.
This system checked all my boxes including non of the gimmicky features like flashing lights and sirens.
Overall quality seems to be what it should be for the price.
Installation is only as difficult if you want it.
Set up was relatively simple.
Picture quality is great in daytime and acceptable at night using the IR feature.
The layout of the NVR systems OS could be refined but overall it works.
Improvments in the app would be beneficial but again it does its job.
I installed this system about a month ago and would definitely buy again.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, November 4, 2022
Hello Aaron,
Thank you for your view. We are happy to hear that the system meets your need and you are pleased with your purchase. Thank you for your feedback. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert
Thank you for your view. We are happy to hear that the system meets your need and you are pleased with your purchase. Thank you for your feedback. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Miguel
from Minneapolis, MN
Gender:Male
Verified Purchase:Yes
The camera install was the hardest part for me. So far the system works great. I like all the features it has and have just started to connect it to the internet.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, November 7, 2022
Hello Miguel, Thank you for your review. We are happy to hear the system is working great and you like the features. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Brian m
from Bradenton florida
Gender:Male
Verified Purchase:Yes
Great camera system for home use good quality and sturdy cameras
I would recommend this to a friend!
Response from defender-usa.comBy Defender, November 9, 2022
Hello Brian! Thank you for taking the time to review the 4K Sentinel security system. We are so glad to hear you are happy with the system. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K Sentinel. Thank you for choosing Defender to protect what matters most.
Amanda M. | Defender Customer Experience Expert
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Rick 123
from Toronto
Gender:Male
Verified Purchase:Yes
Great camera….just need access to desktop computer…
I would recommend this to a friend!
Response from defender-usa.comBy Defender, November 14, 2022
Hello Rick,
Thank you for choosing Defender. Currently, we do not offer PC viewing for the Sentinel. We are focusing on bringing you the best possible mobile viewing experience on iPhone and Android smartphone devices through our Defender apps.
For the most up-to-date features and viewing capabilities please download our Defender apps available through the App Store and Google Play.
Thank you for choosing Defender to protect what matters.
Best Regards, Amanda M | Defender Customer Experience Expert
Thank you for choosing Defender. Currently, we do not offer PC viewing for the Sentinel. We are focusing on bringing you the best possible mobile viewing experience on iPhone and Android smartphone devices through our Defender apps.
For the most up-to-date features and viewing capabilities please download our Defender apps available through the App Store and Google Play.
Thank you for choosing Defender to protect what matters.
Best Regards, Amanda M | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
2nd system
on November 23, 2022
Posted by: william s
from moose jaw sk
this is my second Defender system, the first being the 2k wireless. the difference between these two so far is night and day. a little more work to set up but worth it. down the road i'll be replacing the 2k system with another of these 4k nvr systems. hoping to have a video review up on youtube soon
Response from defender-usa.comBy Defender, November 24, 2022
Hello William,
Thank you for choosing Defender. We are thrilled to hear you love the system's 4K picture and the quality. We would love to see your youtube view. Please reach out to our support team at support@defendercameras.com Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert
Thank you for choosing Defender. We are thrilled to hear you love the system's 4K picture and the quality. We would love to see your youtube view. Please reach out to our support team at support@defendercameras.com Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com