Customer reviews from defender-usa.com
Defender - AI POWERED Sentinel PoE NVR 4K Ultra HD Wired 16 Channel Security System, 16 Metal Cameras, 12TB HDD - White
Average customer rating
4.6
(92 Reviews)
Rating breakdown 92 reviews
5 Stars
61
4 Stars
30
3 Stars
0
2 Stars
0
1 Star
1
97%of customers recommend this product.
(
75 out of
77)
Customer Reviews for Defender - AI POWERED Sentinel PoE NVR 4K Ultra HD Wired 16 Channel Security System, 16 Metal Cameras, 12TB HDD - White
Posted by: BigD
from NW PA
Verified Purchase:Yes
System was pretty easy to install and works well. Like having a powered system. Package was complete which was nice. Wish you had better quality screws or perhaps change to hex screws for camera angle setting. Found that the current phillips screws are soft and strip pretty easily.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Cameras are easy to set up and great features.
on August 18, 2023
Posted by: Hank Fish4Life
from Georgia
Verified Purchase:Yes
Love the features and the ease of the cameras and setup. I do wish the video was a little clearer at 30 feet off the road and was hoping I would be able to catch a license plate number. I do like the fact that the cameras work just on a twisted pair of cat5 cable.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, August 26, 2023
Hello Hank, Thank you for your wonderful review. Proud to hear that you love how easy the cameras are to set up. License plates can be more challenging to capture on video depending on the speed of the vehicle and the angle of the cameras, as well as the distance from the camera. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Supervisor
Written by a customer while visiting defender-usa.com
Posted by: Company N
from San Antonio, TX
Verified Purchase:Yes
Camera system was easy to set up, program, and utilize. Provided added security with good HD video recordables.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, August 11, 2023
Hello Company, Thank you for your 5 star review. We love that the system is user friendly, and quality product. Thrilled to find that you found it easy to set up, program and utilize. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Supervisor
Written by a customer while visiting defender-usa.com
Customer Rating
5
The Defender System in A Medical Centre
on July 31, 2023
Posted by: Nancy S
from Cambridge, Ontario
The Defender Alarm System is AWESOME!!!
The cameras now clearly monitor our hallways.
We previously had major issues with students running up & down our hallways.
The cameras recorded very clear & distinct photos that were given to the local high school. Problem solved!! The pictures on the monitor alert our staff when there is activity in the office. We love our system and Our staff are feeling very secure & safe.
Patient & staff safety are Our #1 concern.
‘Wish We had installed The Defender System before.
It’s very user friendly & We can observe any movement from across the room. Recently the hydro was out (4hrs) the emergency lighting allowed Our office to carry on as usual.
Less stress, NO more worries! Thank YOU Defenders!
The cameras now clearly monitor our hallways.
We previously had major issues with students running up & down our hallways.
The cameras recorded very clear & distinct photos that were given to the local high school. Problem solved!! The pictures on the monitor alert our staff when there is activity in the office. We love our system and Our staff are feeling very secure & safe.
Patient & staff safety are Our #1 concern.
‘Wish We had installed The Defender System before.
It’s very user friendly & We can observe any movement from across the room. Recently the hydro was out (4hrs) the emergency lighting allowed Our office to carry on as usual.
Less stress, NO more worries! Thank YOU Defenders!
I would recommend this to a friend!
Response from defender-usa.comBy Defender, August 4, 2023
Hello Nancy, Thank you for your five-star review. We're thrilled to hear that your patience and staff are safe, and you are able to monitor the system. We're so happy to hear that this has not only kept you guys safe but allowed you to ensure that you have less stress, and no more worries. Thank you so much for choosing Defender and for sharing your story with us. Best Regards, Amanda M | Defender Customer Experience Supervisor
Written by a customer while visiting defender-usa.com
Customer Rating
5
Awesome quality product, awesome cusomter service
on July 12, 2023
Posted by: ComputerTech
from Ontario Canada
These are top notch quality camera's made out of metal. Purchased this 8 camera Sentinel Ultra HD series about 3 weeks ago and I am happy I upgraded. I had an older 8 camera 1080p setup from a different company and this one blows it away with the quality. People talking about quality issues have it setup wrong, or have other factors creating the issue. These camera's have infrared and led lights, which can be configured to be used or not. Coloured night vision is amazing and is best used with the led lights on the camera or other supplied light. You can configure it to be colour night vision with no infrared led or led lights turning on (daylight mode) but if you don't have enough light it will look dark and wont be able to see anything. People talking about false alerts are correct it will do that from time to time if not configured correctly. There are settings to configure the sensitivity of the dectection as well you are able to block certain area's suchs as tree's, bushes, or other things that move constantly with the wind blowing triggering the alerts. Once these area's are blocked they will not trigger the event and you will not get false alerts. No company has perfected this as you will see from many reviews of false alerts from any brand. However you can minimize it when its configured properly. I have mine set to record continously as well with motion this way you can get the full picture and also have a general idea when the event occured. The system is really easy to configure, but if you do have any problems contact support and they can guide you through to get it configured just how you like. If you are looking for a quality camera system, or even upgrading from an older system this is the one to get! One cord for each camera, easy setup plug and play, no extra power cords, no changing/charging batteries especially when its -30 lol
I would recommend this to a friend!
Response from defender-usa.comBy Defender, July 12, 2023
Hello, Thank you for your amazing review! We are thrilled to hear you love the Sentinel system, customization, and options! We are happy to hear you love the system and support! Our customer feedback is very important to us at Defender. Thank you for choosing Defender to protect what matters. Best Regards, Amanda M | Defender Customer Experience
Written by a customer while visiting defender-usa.com
Posted by: NANNA GEE
from Hampton, Va
Verified Purchase:Yes
Great System for the money especially for a new business on a tight budget !
I would recommend this to a friend!
Response from defender-usa.comBy Defender, May 15, 2023
Hello Nanna Gee, Thank you for your wonderful review of the Sentinel system! We are happy to hear you love the value! Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Supervisor
Amanda M. | Defender Customer Experience Supervisor
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great product
on April 30, 2023
Posted by: Emily H
from Hueytown
Gender:Female
My husband and I purchased the 16 POE camera set and have been enjoying the many options. The ease of installation was the first thing we noticed. I especially like the following: audio recording, footage in vivid color, white spot light, sharing the NVR, and the ability to view the detection page or my notifications prior to viewing playback. I am an old defender customer. When I listed my house to sell that was one of the features asked if it was staying. This is my second set since selling my previous house. The 4K color is great (clear and vivid). My preference is the wired set. I would definitely recommend this product to others.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, May 1, 2023
Hello Emily, Thank you for your wonderful review. We are thrilled to hear you love the system and all its great features. Thank you for choosing Defender to protect what matters most.
Best Regards, Amanda M | Defender Customer Experience Supervisor
Best Regards, Amanda M | Defender Customer Experience Supervisor
Written by a customer while visiting defender-usa.com
Customer Rating
5
Human detection
on April 29, 2023
Posted by: Roger S
from Cambridge Ontario
Gender:Male
Really good system compared to my older defender system. Image quality is good and the app is easy to use. Like the human detection feature!
I would recommend this to a friend!
Response from defender-usa.comBy Defender, May 1, 2023
Hello Roger, Thank you for your review and for being a loyal Defender customer. We are happy to hear you love the image and human detection. THello Anonymous! Thank you for taking the time to review the 4K Sentinel security system. We are so glad to hear you are happy with the system. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K Sentinel. Thank you for choosing Defender to protect what matters most.
Amanda M. | Defender Customer Experience Supervisor
Amanda M. | Defender Customer Experience Supervisor
Written by a customer while visiting defender-usa.com