Customer reviews from defender-usa.com
Defender - AI POWERED Sentinel 4K Ultra HD Wired 16 Channel PoE NVR Security System, 16 Metal Cameras, 12TB HDD - White
Average customer rating
4.7
(91 Reviews)
Rating breakdown 91 reviews
5 Stars
61
4 Stars
30
3 Stars
0
2 Stars
0
1 Star
0
97%of customers recommend this product.
(
75 out of
77)
Customer Reviews for Defender - AI POWERED Sentinel 4K Ultra HD Wired 16 Channel PoE NVR Security System, 16 Metal Cameras, 12TB HDD - White
Posted by: Anonymous
from Buena Park CA
Verified Purchase:Yes
Delivery was on time and nicely packaged.. I have not installed the units yet as I am still taking down my exciting security system, The only issue I would change is the massive weather guards that is on each camera input wire, when installing them on a wall or bulkhead you are forced to drill a 3/4" or larger hole just to get the wire through.. This is a major hole and takes a good sized drill leaving wall damage. The only option is having every camera using a junction box which is clumsy.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Posted by: Thorn
from Calgary, Canada
Verified Purchase:Yes
You changed your hookup technology, this new system can't be run in parallel with my previous Defender system. That's of little consequence, I'll run them side by side, but it wouldn't have been nice to have had a certain consistency.
Regardless, I'm a kern patron of your technology, and will be buying more as my business grows.
Regardless, I'm a kern patron of your technology, and will be buying more as my business grows.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Every items fast setup
on May 13, 2024
Posted by: Cheuk tam
from Little neck
I put this about two weeks ago and very happy with the item
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great quality 4k camera system
on August 15, 2025
Posted by: Carson M
from Los Angeles, CA
Bought this system for my garage area and Alley. I had the last model for my house and was pretty happy with it, great picture, good value, nice iphone app.
This new model has all the things I liked about the last model, but upgraded software on the NVR box. Its easier to setup, the interface looks sleeker, and setup process was faster. Most of the time I check the alerts and views on my iphone app, and it can show you all the motion alerts with a nice little link that takes you to the right spot in your recording, from there you can watch, skip back or forward to get more context.
I like the look of the cameras, they feel pretty sturdy, and you can set them up to have a security light type response, or go more stealth with just the infrared option. Setting that up took a bit of poking around in the menu, but now that its setup, I have it setup differently per camera, which is nice. I like that I can add up to 4 additional cameras if I need later, 4 was enough for my needs now though.
I also really like the POE format, power of ethernet, which means one cable sends power and picture/sound signals, no need for extra wires, and you can use most any cat5 type ethernet cable (this comes in handy if you need to setup outlet plates and a few dis-connectable wires). Another bonus to having this wired system is its harder for thieves to use wireless camera disrupters to block signals.
II was already able to get footage right off my phone for a neighbor when someone broke into their adjacent property to send to the police.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
A great system to start with or to upgrade to!
on July 31, 2024
Posted by: JudyW
from N. Benton, OH
We've used Defender systems for many years and run a number of their systems and devices. We recently updated to the Defender 4K Sentinel POE system and pleased to have done so! The setup was simple, well documented, great image quality, ease of updates and love the functionality coupled with the Defender Empower App, that we use on both IOS and Android devices.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Posted by: Anonymous
from Toronto
Verified Purchase:Yes
Works great would recommend 👌 thus product to anyone.
Written by a customer while visiting defender-usa.com
Posted by: Bigdawg
from Georgia
Verified Purchase:Yes
I installed it over a week and have been please with it . The system was easy to install and setup . Will add cameras at a later time .
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Posted by: Bala
from Calgary, Canada
Gender:Male
Verified Purchase:Yes
This is an easy install and works better than other IP security cameras. It would be nice to have the Defender cameras to work with Amazon Alexa, Google Home for smart home features which other camera vendors have it.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, December 13, 2022
Hello Bala,
Thank you for your feedback. We are happy to hear that the setup was easy and that you are happy with the cameras. Thank you for your feedback, we have passed this recommendation on to our Research and Development team. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert
Thank you for your feedback. We are happy to hear that the setup was easy and that you are happy with the cameras. Thank you for your feedback, we have passed this recommendation on to our Research and Development team. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com