Customer reviews from defender-usa.com
Defender - AI POWERED Sentinel 4K Ultra HD Wired 16 Channel PoE NVR Security System, 16 Metal Cameras, 12TB HDD - White
Average customer rating
4.7
(91 Reviews)
Rating breakdown 91 reviews
5 Stars
61
4 Stars
30
3 Stars
0
2 Stars
0
1 Star
0
97%of customers recommend this product.
(
75 out of
77)
Customer Reviews for Defender - AI POWERED Sentinel 4K Ultra HD Wired 16 Channel PoE NVR Security System, 16 Metal Cameras, 12TB HDD - White
Customer Rating
4
Nice Camera System
on October 5, 2023
Posted by: Bing L
from Ontario, Canada
Giving it 4 stars because it is a good system with nice quality cameras but:
1. It came with a faulty Cat5e cable, it has power but no connection is detected.
2. The human body alarm is faulty when camera is set on an angle, I have one installed at my porch area and it keeps thinking the tree or even my front door mat is a human body..
3. The night vision light can be a bit annoying sometimes, I don't think I've found a promising solution to have it turned off completely or not that sensitive.
2. The human body alarm is faulty when camera is set on an angle, I have one installed at my porch area and it keeps thinking the tree or even my front door mat is a human body..
3. The night vision light can be a bit annoying sometimes, I don't think I've found a promising solution to have it turned off completely or not that sensitive.
Written by a customer while visiting defender-usa.com
Posted by: Andysd
from Sioux Falls, SD
Verified Purchase:Yes
Easy installation, besides crawling around the attic. Plug and play not internet access required unless you want to use the app
Written by a customer while visiting defender-usa.com
Customer Rating
5
4K NVR
on May 6, 2024
Posted by: Josh K
from Wisconsin
Replaced my old nightowl bnc system with this one. Great upgrade. Picture quality is a whole lot nicer. The app to see what is going on at home while your gone is great as well. System looks well made. Cameras have some weight to them and feel like good quality. Forewarning the nvr was set to human detection at first start up and does beep if there is anyone outside in the camera field of view. Kinda scared the bajesus out of us.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Powerful easy to use system can can't be beat.
on January 3, 2025
Posted by: David M
from St Catharines, ONT
We've had this system installed since the beginning of October and I could not be happier. Everything took about 8 hours to install properly and everything looks great.
The quality of the video far exceeds my last system. The colors are sharp and the details are crisp and clear. I've got 6 of the camera's outside and they are able to cover everything that I need it two. The other two cameras I have inside pointing at my doors so that I can see who is coming and going. Being able to view the camera's in real time using the app has been extremely useful, especially while expecting deliveries or watching the driveway to see when my kids come home. Anything that you can do with the recording unit (NVR) you can do with the app, and I don't think I've had to plug the NVR into my TV for a while now after discovering how powerful the app is.
Everything records in 4k and with audio so you can hear whats going on as well. I don't record 24/7, so I only have the motion and human detection turned on. Notifications are recorded in the app as well with a thumbnail, and when you click it you are taken right to that time so you can view the event on the player.
If you need a system, you can't go wrong with this one.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great Security System!
on August 7, 2025
Posted by: Michael S
from London, Ontario
This is an incredible system. The image quality is great, set up was simple and its working extremely well for us! The system comes complete with everything needed and all looks to be very high quality product. We are thrilled with this system!
Written by a customer while visiting defender-usa.com
Posted by: RHP165
from Oklahoma
Verified Purchase:Yes
This product is an improvement over my first defender system. Easy to install, and easy to view on my smart phone.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, October 10, 2022
Hello, Thank you for your review. We are happy to hear you are enjoying your new system, and all the improvements it offers. Thank you for being a loyal Defender customer. Best Regards, Amanda M | Defender Customer Experience Expert.
Written by a customer while visiting defender-usa.com
Customer Rating
5
Human detection
on April 29, 2023
Posted by: Roger S
from Cambridge Ontario
Gender:Male
Really good system compared to my older defender system. Image quality is good and the app is easy to use. Like the human detection feature!
I would recommend this to a friend!
Response from defender-usa.comBy Defender, May 1, 2023
Hello Roger, Thank you for your review and for being a loyal Defender customer. We are happy to hear you love the image and human detection. THello Anonymous! Thank you for taking the time to review the 4K Sentinel security system. We are so glad to hear you are happy with the system. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K Sentinel. Thank you for choosing Defender to protect what matters most.
Amanda M. | Defender Customer Experience Supervisor
Amanda M. | Defender Customer Experience Supervisor
Written by a customer while visiting defender-usa.com
Customer Rating
5
Awesome quality product, awesome cusomter service
on July 12, 2023
Posted by: ComputerTech
from Ontario Canada
These are top notch quality camera's made out of metal. Purchased this 8 camera Sentinel Ultra HD series about 3 weeks ago and I am happy I upgraded. I had an older 8 camera 1080p setup from a different company and this one blows it away with the quality. People talking about quality issues have it setup wrong, or have other factors creating the issue. These camera's have infrared and led lights, which can be configured to be used or not. Coloured night vision is amazing and is best used with the led lights on the camera or other supplied light. You can configure it to be colour night vision with no infrared led or led lights turning on (daylight mode) but if you don't have enough light it will look dark and wont be able to see anything. People talking about false alerts are correct it will do that from time to time if not configured correctly. There are settings to configure the sensitivity of the dectection as well you are able to block certain area's suchs as tree's, bushes, or other things that move constantly with the wind blowing triggering the alerts. Once these area's are blocked they will not trigger the event and you will not get false alerts. No company has perfected this as you will see from many reviews of false alerts from any brand. However you can minimize it when its configured properly. I have mine set to record continously as well with motion this way you can get the full picture and also have a general idea when the event occured. The system is really easy to configure, but if you do have any problems contact support and they can guide you through to get it configured just how you like. If you are looking for a quality camera system, or even upgrading from an older system this is the one to get! One cord for each camera, easy setup plug and play, no extra power cords, no changing/charging batteries especially when its -30 lol
I would recommend this to a friend!
Response from defender-usa.comBy Defender, July 12, 2023
Hello, Thank you for your amazing review! We are thrilled to hear you love the Sentinel system, customization, and options! We are happy to hear you love the system and support! Our customer feedback is very important to us at Defender. Thank you for choosing Defender to protect what matters. Best Regards, Amanda M | Defender Customer Experience
Written by a customer while visiting defender-usa.com