Customer reviews from defender-usa.com
Defender - AI POWERED Sentinel 4K Ultra HD Wired 16 Channel PoE NVR Security System, 16 Metal Cameras, 12TB HDD - White
Average customer rating
4.7
(91 Reviews)
Rating breakdown 91 reviews
5 Stars
61
4 Stars
30
3 Stars
0
2 Stars
0
1 Star
0
97%of customers recommend this product.
(
75 out of
77)
Customer Reviews for Defender - AI POWERED Sentinel 4K Ultra HD Wired 16 Channel PoE NVR Security System, 16 Metal Cameras, 12TB HDD - White
Posted by: Kfizz
from WV
Verified Purchase:Yes
We upgraded from a Defender system that was several years old. This 4K system is awesome. The pictures are very clear, even at night. I also like that the color comes on when the light is activated. The system is easy to use and search and playback are also easy to use. I also like the advantage of having sound available which we did not have before. I highly recommend this system.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, March 30, 2023
Hello Kfizz, Thank you for your review and for being a loyal Defender customer. We are happy to hear you love the picture quality for both day and night, the sound, and easy to use NVR system. Thank you for choosing Defender to protect what matters most.
Best Regards, Amanda M | Defender Customer Experience Supervisor
Best Regards, Amanda M | Defender Customer Experience Supervisor
Written by a customer while visiting defender-usa.com
Customer Rating
4
Good system.
on April 5, 2023
Posted by: Hasan
from BC
I like the system totally and cameras are acceptable quality just wanted camera in black color.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, April 6, 2023
Hello Hasan! Thank you for taking the time to review the 4K Sentinel security system. We are so glad to hear you are happy with the system. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K Sentinel. Thank you for choosing Defender to protect what matters most.
Amanda M. | Defender Customer Experience Supervisor
Amanda M. | Defender Customer Experience Supervisor
Written by a customer while visiting defender-usa.com
Customer Rating
5
This is a great camera system
on April 16, 2023
Posted by: Karen F
from WV
Gender:Female
We bought this system to replace an older wireless defender system. The cameras are great and so much clearer and the night vision is so easy to see everything. I also like that the color comes on when the lights are activated. Playback is very easy to use. Set up was very easy. I highly recommend this system.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, April 17, 2023
Hello Karen, Thank you for your 5-star review. We are thrilled to hear you love the cameras, night vision, and easy setup! Thank you for being a loyal Defender customer. Best Regards, Amanda M | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
4
Reliable and easy
on April 18, 2023
Posted by: Kamlia
from NY
Reliable cameras and easy setup matches to my needs.
Response from defender-usa.comBy Defender, April 19, 2023
Hello Kamila, Thank you for your review. We are happy to hear that the setup was easy and the cameras are reliable and match your needs. Thank you for choosing Defender to protect what matters most.
Best Regards, Amanda M | Defender Customer Experience Supervisor
Best Regards, Amanda M | Defender Customer Experience Supervisor
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great reliable and fast
on April 28, 2023
Posted by: Mike kk
from Calgary, AB
Gender:Male
Fast login very clear picture and easy to set up. The cameras a very sturdy. My best system I’ve owned (out of ten or so)
I would recommend this to a friend!
Response from defender-usa.comBy Defender, May 1, 2023
Hello Mike, Thank you for your 5 star review! We are happy to hear that is this the best system you have owned! Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Guard Pro. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Supervisor
Amanda M. | Defender Customer Experience Supervisor
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great product
on April 30, 2023
Posted by: Emily H
from Hueytown
Gender:Female
My husband and I purchased the 16 POE camera set and have been enjoying the many options. The ease of installation was the first thing we noticed. I especially like the following: audio recording, footage in vivid color, white spot light, sharing the NVR, and the ability to view the detection page or my notifications prior to viewing playback. I am an old defender customer. When I listed my house to sell that was one of the features asked if it was staying. This is my second set since selling my previous house. The 4K color is great (clear and vivid). My preference is the wired set. I would definitely recommend this product to others.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, May 1, 2023
Hello Emily, Thank you for your wonderful review. We are thrilled to hear you love the system and all its great features. Thank you for choosing Defender to protect what matters most.
Best Regards, Amanda M | Defender Customer Experience Supervisor
Best Regards, Amanda M | Defender Customer Experience Supervisor
Written by a customer while visiting defender-usa.com
Posted by: NANNA GEE
from Hampton, Va
Verified Purchase:Yes
Great System for the money especially for a new business on a tight budget !
I would recommend this to a friend!
Response from defender-usa.comBy Defender, May 15, 2023
Hello Nanna Gee, Thank you for your wonderful review of the Sentinel system! We are happy to hear you love the value! Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Supervisor
Amanda M. | Defender Customer Experience Supervisor
Written by a customer while visiting defender-usa.com
Customer Rating
5
The Defender System in A Medical Centre
on July 31, 2023
Posted by: Nancy S
from Cambridge, Ontario
The Defender Alarm System is AWESOME!!!
The cameras now clearly monitor our hallways.
We previously had major issues with students running up & down our hallways.
The cameras recorded very clear & distinct photos that were given to the local high school. Problem solved!! The pictures on the monitor alert our staff when there is activity in the office. We love our system and Our staff are feeling very secure & safe.
Patient & staff safety are Our #1 concern.
‘Wish We had installed The Defender System before.
It’s very user friendly & We can observe any movement from across the room. Recently the hydro was out (4hrs) the emergency lighting allowed Our office to carry on as usual.
Less stress, NO more worries! Thank YOU Defenders!
The cameras now clearly monitor our hallways.
We previously had major issues with students running up & down our hallways.
The cameras recorded very clear & distinct photos that were given to the local high school. Problem solved!! The pictures on the monitor alert our staff when there is activity in the office. We love our system and Our staff are feeling very secure & safe.
Patient & staff safety are Our #1 concern.
‘Wish We had installed The Defender System before.
It’s very user friendly & We can observe any movement from across the room. Recently the hydro was out (4hrs) the emergency lighting allowed Our office to carry on as usual.
Less stress, NO more worries! Thank YOU Defenders!
I would recommend this to a friend!
Response from defender-usa.comBy Defender, August 4, 2023
Hello Nancy, Thank you for your five-star review. We're thrilled to hear that your patience and staff are safe, and you are able to monitor the system. We're so happy to hear that this has not only kept you guys safe but allowed you to ensure that you have less stress, and no more worries. Thank you so much for choosing Defender and for sharing your story with us. Best Regards, Amanda M | Defender Customer Experience Supervisor
Written by a customer while visiting defender-usa.com