Customer reviews from defender-usa.com
Defender - AI POWERED Sentinel 4K Ultra HD Wired 8 Channel PoE NVR Security System, 6 Metal Cameras & 1TB HDD - White
Average customer rating
4.6
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
58
4 Stars
27
3 Stars
0
2 Stars
0
1 Star
1
97%of customers recommend this product.
(
72 out of
74)
Customer Reviews for Defender - AI POWERED Sentinel 4K Ultra HD Wired 8 Channel PoE NVR Security System, 6 Metal Cameras & 1TB HDD - White
Posted by: Annie C
from Treasure Coast, FL.
Gender:Female
Verified Purchase:Yes
Good system. Easy to install. We enjoy the wide view. Can see a lot more than expected. Only issue is that we get alerts that they are picking up human body but when you look, it's nothing. We tried turning sensitivity down but it didn't help. So we get a lot of notifications for nothing. And it's the same spot over and over. Maybe it's a ghost? Lol otherwise we are happy with it all.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, October 10, 2022
Hello Annie, Thank you for your review. Please note that human detection significantly reduces false alarms that can be triggered by insects, rain, swaying trees, passing vehicles, or animals. Please note some false alerts may occur as the algorithm is designed to reduce these but will not eliminate them completely. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Aaron
from Vancouver
Gender:Male
Verified Purchase:Yes
After a lot of research I chose to install the Defender Sentinal system.
I was excited to buy from a Canadian company.
This system checked all my boxes including non of the gimmicky features like flashing lights and sirens.
Overall quality seems to be what it should be for the price.
Installation is only as difficult if you want it.
Set up was relatively simple.
Picture quality is great in daytime and acceptable at night using the IR feature.
The layout of the NVR systems OS could be refined but overall it works.
Improvments in the app would be beneficial but again it does its job.
I installed this system about a month ago and would definitely buy again.
I was excited to buy from a Canadian company.
This system checked all my boxes including non of the gimmicky features like flashing lights and sirens.
Overall quality seems to be what it should be for the price.
Installation is only as difficult if you want it.
Set up was relatively simple.
Picture quality is great in daytime and acceptable at night using the IR feature.
The layout of the NVR systems OS could be refined but overall it works.
Improvments in the app would be beneficial but again it does its job.
I installed this system about a month ago and would definitely buy again.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, November 4, 2022
Hello Aaron,
Thank you for your view. We are happy to hear that the system meets your need and you are pleased with your purchase. Thank you for your feedback. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert
Thank you for your view. We are happy to hear that the system meets your need and you are pleased with your purchase. Thank you for your feedback. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Miguel
from Minneapolis, MN
Gender:Male
Verified Purchase:Yes
The camera install was the hardest part for me. So far the system works great. I like all the features it has and have just started to connect it to the internet.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, November 7, 2022
Hello Miguel, Thank you for your review. We are happy to hear the system is working great and you like the features. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Brian m
from Bradenton florida
Gender:Male
Verified Purchase:Yes
Great camera system for home use good quality and sturdy cameras
I would recommend this to a friend!
Response from defender-usa.comBy Defender, November 9, 2022
Hello Brian! Thank you for taking the time to review the 4K Sentinel security system. We are so glad to hear you are happy with the system. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K Sentinel. Thank you for choosing Defender to protect what matters most.
Amanda M. | Defender Customer Experience Expert
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Rick 123
from Toronto
Gender:Male
Verified Purchase:Yes
Great camera….just need access to desktop computer…
I would recommend this to a friend!
Response from defender-usa.comBy Defender, November 14, 2022
Hello Rick,
Thank you for choosing Defender. Currently, we do not offer PC viewing for the Sentinel. We are focusing on bringing you the best possible mobile viewing experience on iPhone and Android smartphone devices through our Defender apps.
For the most up-to-date features and viewing capabilities please download our Defender apps available through the App Store and Google Play.
Thank you for choosing Defender to protect what matters.
Best Regards, Amanda M | Defender Customer Experience Expert
Thank you for choosing Defender. Currently, we do not offer PC viewing for the Sentinel. We are focusing on bringing you the best possible mobile viewing experience on iPhone and Android smartphone devices through our Defender apps.
For the most up-to-date features and viewing capabilities please download our Defender apps available through the App Store and Google Play.
Thank you for choosing Defender to protect what matters.
Best Regards, Amanda M | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: WS Jessome
from Reserve Mines, NS Canada
Gender:Male
Verified Purchase:Yes
These cameras are just what I was looking for. I had wifi cameras which expensive enough. Then you have to add monthly subscription charges.
It seems like it was a ripoff, which I'm glad to get rid of.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, December 16, 2022
Hello Anonymous! Thank you for taking the time to review the 4K Sentinel security system. We are so glad to hear you are happy with the system. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K Sentinel. Thank you for choosing Defender to protect what matters most.
Amanda M. | Defender Customer Experience Expert
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
It's a great product for a great price.
on January 5, 2023
Posted by: Madonna1
from Strunk Kentucky
Gender:Male
I purchased a couple months back and I got to tell you it's a great product. It's relatively user friendly. The only downside is customer service which I understand and respect and hopefully that will change the staff is good at getting back to you ASAP when confronted with an issue..
I would recommend this to a friend!
Response from defender-usa.comBy Defender, January 5, 2023
Hello Madonna, Thank you for your wonderful review. We are thrilled to hear you love the system. We are thrilled to hear you love the system. Please reach out if there is anything we can assist you with. Thank you for choosing Defender to protect what matters most.
Best Regards, Amanda M | Defender Customer Experience Expert
Best Regards, Amanda M | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: StevenB
from Toronto, Ontario
Gender:Male
Verified Purchase:Yes
Easy to set up. Need more details on how to configure software.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, January 6, 2023
Hello Steven, Thank you for your review. Please reach out to our support team if you have any questions about customizing your system. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com