Customer reviews from defender-usa.com
Defender - AI POWERED Sentinel 4K Ultra HD Wired 8 Channel PoE NVR Security System, 6 Metal Cameras & 1TB HDD - White
Average customer rating
4.6
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
58
4 Stars
27
3 Stars
0
2 Stars
0
1 Star
1
97%of customers recommend this product.
(
72 out of
74)
Customer Reviews for Defender - AI POWERED Sentinel 4K Ultra HD Wired 8 Channel PoE NVR Security System, 6 Metal Cameras & 1TB HDD - White
Customer Rating
5
Defender 4K Sentinel
on April 2, 2022
Posted by: Brenda N
from Courtenay, BC
Gender:Female
I have been using this sentinel camera set up for about a month now. The installation of the cameras was easy to do. It did take some time to hide all the wires, which is to be expected. The NVR was very simple to set up and I did it without any problems. The picture quality is amazing on a 4K tv. I had no issues with setting the app up either. The steps are very well layed out.
The quality of the picture during the day is absolutely beautiful. There is an option to record with black and white, or colour, or in smart mode. It’s crazy how in smart mode when motion is detected at night, the scene gets lit up in colour and it is just as good as in the daytime. This was a nice surprise.
For most of the camers I kept the sensitivity level on low. When turned up it will pick up rain and you will get a lot of notifications. Turning down the sensitivity helped with this issue. The cameras that are semi protected under an eve also help reduce false alerts. Just something to think about when doing the camera placement.
I really like the app. It’s easy to find and play your motion alerts. It has a playback feature that you can watch all your alerts for each camera. After playing the first video, it jumps to the next one automatically. We’ve had problems with bears in our neighborhood, so I use the playback feature to view captured motion alerts that happen at night.
Overall I have had a good experience with the defender 4K Sentinel security system. I highly recommend this system if you want or need a good quality system with the best quality of picture. It’s nice that the price doesn’t break the bank too!
The quality of the picture during the day is absolutely beautiful. There is an option to record with black and white, or colour, or in smart mode. It’s crazy how in smart mode when motion is detected at night, the scene gets lit up in colour and it is just as good as in the daytime. This was a nice surprise.
For most of the camers I kept the sensitivity level on low. When turned up it will pick up rain and you will get a lot of notifications. Turning down the sensitivity helped with this issue. The cameras that are semi protected under an eve also help reduce false alerts. Just something to think about when doing the camera placement.
I really like the app. It’s easy to find and play your motion alerts. It has a playback feature that you can watch all your alerts for each camera. After playing the first video, it jumps to the next one automatically. We’ve had problems with bears in our neighborhood, so I use the playback feature to view captured motion alerts that happen at night.
Overall I have had a good experience with the defender 4K Sentinel security system. I highly recommend this system if you want or need a good quality system with the best quality of picture. It’s nice that the price doesn’t break the bank too!
I would recommend this to a friend!
Response from defender-usa.comBy Defender Cameras , April 4, 2022
Hello Brenda! Thank you for taking the time to write a review, we appreciate the feedback. We are excited to hear that you have had a positive experience with the easy setup, motion notifications and Smart mode feature. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K Sentinel Ultra HD Wired 8 Channel NVR Security System with 8 Cameras. Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Amazing Cameras + Sound + Wide Angle!!
on April 2, 2022
Posted by: NathanR
from Southern Utah
Gender:Male
The whole system comes well packaged in the box. Everything is nice, clean, and tidy which you'll see is carried on in the whole system and software. Everything is quality and is as simple to set up as possible. The hardest part for me was running the cables through the attic and finding the best locations for the cameras (about 8 feet or slightly higher), but it was well worth doing. Everything else was easy.
The cameras themselves are solid in construction, and they produce clear images day and night. They seriously blow my old wired 720p system out of the water and are superior to my wireless 2k cameras. In addition, they have sound. My children have been in a few minor fights with each other and the sound really helps put what happened into perspective. With the sound I actually know why the fight happened.
Unlike my old wired system, there is only 1 Ethernet cord per camera that goes from the NVR into the attic and out to the camera. You won't need to run a separate power cable.
I'm very happy with everything. I love knowing that I can access the cameras remotely on my phone and not just on the DVR. You'll hear and see everything you need to and you'll have the ability to eliminate false alarms such as leaves falling, birds flying by, dogs walking by, etc, and just detect humans.
I would recommend this to a friend!
Response from defender-usa.comBy Defender Cameras , April 4, 2022
Hi NathanR! We are very grateful for your detailed review and for sharing it with our Defender Community! We strive to provide safety solutions to keep an eye on your loved ones! This can be done with great 4K resolution, sound features and a dependable wired connection! Please share your experience with your 4K Sentinel Ultra HD Wired 8 Channel NVR Security System with 8 Cameras with your friends and family! Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Easy setup
on April 2, 2022
Posted by: JamesB B
from Buffalo, Ny
Gender:Male
Purchased unit 2 months ago. Very easy to set up. The quality is fantastic. No issues whatsoever
I would recommend this to a friend!
Response from defender-usa.comBy Defender Cameras , April 4, 2022
Hi JamesB! We appreciate the feedback! We are excited to hear that you have had a positive experience with the ease of setting up the cameras and amazing 4K resolution! Our customer feedback is what matters most to us here at Defender!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great Security Camera with great features
on April 2, 2022
Posted by: Shine N
from Calgary
Gender:Female
This is a great security camera with great features. The hardware is pretty good and easy to connect. The setting up the devices app is very smooth. The instructions are pretty accurate. The features of camera like setting up the color of the video recording and images is outstanding. Motion detection and night vision which are the main best features of the security camera is excellent. The only downside of this, is that this is wired camera therefore installing this by yourself is not that easy. If you want to run the wires clean in the house you have to do it in the ceiling along with electrical wirings and it may require professionals. For DIYers can still be done with a careful consideration of the aesthetic of the house. Other than that this security camera is perfect for the price and its features.
I would recommend this to a friend!
Response from defender-usa.comBy Defender Cameras , April 4, 2022
Hi Shine! Your feedback is greatly appreciated! It is great to hear you had a positive experience with connecting the app and setting up motion recording on your 4K Sentinel Ultra HD Wired 4 Channel NVR Security System with 4 Cameras. Thank you for sharing with us and our Defender Community!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Top of the market
on April 3, 2022
Posted by: Krysti B
from Riverside CA
Gender:Female
This is my second set of defender cameras. My first set I got over 10 years ago and I was really pleased with them so I decided to upgrade and get the newest version. This 4K system is absolutely amazing. The quality of the photos, the video, and my favorite part of it all is the motion sensors that I get alerts for directly to my phone. I strongly recommend anyone in the market for a great security camera system defender is the one.
I would recommend this to a friend!
Response from defender-usa.comBy Defender Cameras , April 4, 2022
Hi Krysti! Thank you for being a loyal Defender customer! We love that you are enjoying your 4K Sentinel Ultra HD Wired 8 Channel NVR Security System with 8 Cameras and the crisp 4K resolution with motion alerts to your phone! Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
4
Good system, needs some upgrades
on April 3, 2022
Posted by: DaveH
from South Carolina
Gender:Male
Have had the system for a month or so and has done a good job recording. It is supposed to have sound, but I have not been able to hear any on video playback (may have missed a setting tho) Perfect for my outbuildings.
I would recommend this to a friend!
Response from defender-usa.comBy Defender Cameras , April 4, 2022
Hi Dave! We would love to help you get the most out of your 4K Sentinel Ultra HD Wired 4 Channel NVR Security System with 4 Cameras. Please make sure that sound has been enabled for each channel. We are always happy to help through live chat or email! Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great POE system
on April 3, 2022
Posted by: EvoM
from Niagara Falls
The Sentinel system is exactly what I have been looking for! We loved the easy set up with 1 cable for footage and power! We didn't have to worry about power adapters or power bars. The great 4k resolution with motion detection is awesome! I have 1 camera in the backyard to check what critters that may be running by after the winter thaw!
I would recommend this to a friend!
Response from defender-usa.comBy Defender Cameras , April 4, 2022
Hi EvoM! Thank you for your review! Please make sure to share any Defender moments on our site! We are always looking for candid views from our Defender community! Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
4
Quality Cameras, Quality Support, Questionable DVR
on August 31, 2022
Posted by: Public Name
from New York, NY
Verified Purchase:Yes
This is actually an upgrade for me so I think I would appreciate this more, but I definitely love the wired cameras better. The quality in video is also a noticeable improvement and now that I can monitor from the DVR and not from the app, it’s more streamlined and not put together clunky to get the outcome I wanted which I now have. The quality of the cameras is also an improvement. You can feel how robust these cameras are compared to the previous wife ones I had. I did have one that had an issue with water intrusion which distorted the image, BUT I can tell this was a one off situation because these really are better in quality. So much that even with water inside the camera, distorting the image, it never shorted out and it still ran, so that also makes me think this is a one off situation. Also, Defender was quick and professional about making sure I got a replacement camera with ZERO headache. Lastly, the DVR seems a little flimsy and the software running on it is also very rough, but it’s in perfect working order. My only concern is “Time”. How will this DVR hold up by this time two years from now? Overall though, I think this is a great deal for the price point and would certainly recommend as a legacy customer.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, September 1, 2022
Hello,
Thank you for your review. We are happy to hear that you love the cameras construction and picture quality. I am sorry to hear that there was an issue with one of your cameras, I am glad our team was able to quickly resolve the issue. We are confident that the DVR will hold up for you and look forward to your feedback. Thank you for being a long-term customer. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert
Thank you for your review. We are happy to hear that you love the cameras construction and picture quality. I am sorry to hear that there was an issue with one of your cameras, I am glad our team was able to quickly resolve the issue. We are confident that the DVR will hold up for you and look forward to your feedback. Thank you for being a long-term customer. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com