Customer reviews from defender-usa.com
Defender - AI POWERED 4K Guard Pro Wi-Fi 6 Plug-in Power Security Camera - 2 pack - White
Average customer rating
4.8
(55 Reviews)
Rating breakdown 55 reviews
5 Stars
45
4 Stars
9
3 Stars
0
2 Stars
0
1 Star
1
98%of customers recommend this product.
(
45 out of
46)
Customer Reviews for Defender - AI POWERED 4K Guard Pro Wi-Fi 6 Plug-in Power Security Camera - 2 pack - White
Customer Rating
5
Great Quality and Value
on January 5, 2022
Posted by: Brian O
from Hamilton, ON
Gender:Male
I was very pleased with the quality and value of this camera. It is well build and stands up to any weather conditions. I have one now set up at our trailer where I can monitor and view from the comfort of my home. I feel very secure with this system and can get notification if any activity.
I would recommend this to a friend!
Response from defender-usa.comBy Cx, January 6, 2022
Hello Brian,
We want to thank you for leaving this detailed review, we are elated to hear that you are happy with the quality and value of this camera. The camera is designed to stand up to weather conditions, so you never have to worry about it being outside year-round. We're happy to hear that you're able to monitor the trailer from the comfort of your home, and know that you'll get a notification if anything is near it. Thank you for choosing Defender to protect what matters most.
Best regards, Amanda M. | Defender Customer Experience Expert
We want to thank you for leaving this detailed review, we are elated to hear that you are happy with the quality and value of this camera. The camera is designed to stand up to weather conditions, so you never have to worry about it being outside year-round. We're happy to hear that you're able to monitor the trailer from the comfort of your home, and know that you'll get a notification if anything is near it. Thank you for choosing Defender to protect what matters most.
Best regards, Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Guard pro
on January 5, 2022
Posted by: Keith M
from Ontario
Gender:Male
I’ve had both the guard and the guard pro. I love the colour night vision, but the human detection is my favorite. It cuts down on all the false alerts that you get from other cameras. The two way audio is a great improvement also. I ended up buying more.
Response from defender-usa.comBy CX , January 5, 2022
Hello Keith, thank you for being such a loyal Defender customer. We're thrilled to hear that you have loved the improvements to our new Guard Pro. A colored night vision is a wonderful future, as it does take away the cloak of darkness and allow for the best possible picture. Human detection is by far my favorite feature as well, It is a great way to be able to monitor your property, without having to worry about alerts for motion from smaller objects. We are thrilled to hear that you ended up purchasing additional cameras. Thank you for choosing Defender to protect what matters most.
Best Regards, Amanda M. | Defender Customer Experience Expert
Best Regards, Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Has everything you didn't know you needed!
on January 5, 2022
Posted by: Kiran B
from Toronto, Canada
Gender:Female
I got this camera a few months ago and absolutely love it! I feel so much safer in my home. I really like that I can talk to someone outside my door through my phone. This is very helpful especially during Covid. When I recieve packages, I can tell the delivery drivers that I will pick up the package once the porch is clear.
The camera is really clear and the colour night vision is like no other. You can zoom in and also turn the siren and flashing lights on to alert others if you are in trouble.
I definitely recommend this product. I am so happy I have it and feel much safer.
The camera is really clear and the colour night vision is like no other. You can zoom in and also turn the siren and flashing lights on to alert others if you are in trouble.
I definitely recommend this product. I am so happy I have it and feel much safer.
I would recommend this to a friend!
Response from defender-usa.comBy CX, January 5, 2022
Hello Kiran, thank you for your five-star review. We are elated to hear that you feel safer in your home. Being able to talk to someone outside the door through your phone is a wonderful feature. Especially during Covid, when we are all receiving more packages than normal. being able to pick up the package once the porch is clear, and knowing that your items have arrived safe and sound is definitely a wonderful use of the camera. being able to use the siren and flashing lights as an alert is definitely a great way to utilize all of the features included with the Guard Pro! we are thrilled to hear that you love your purchase, and feel safer in your home. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
This Camera Just Works!!!
on January 4, 2022
Posted by: Raymond R
from Niagara Falls
Gender:Male
I have been using this camera for over 2 months now and i cant say enough great things. I needed a camera to watch over my front door and driveway since we have had our vehicles robbed every time I forget to lock them. I cant believe how clear the images are on my phone! The two way talk really works well because when I get an alert on the app that the kids are walking up the driveway coming home from school i can say hello to them and i know they got home safe. Great camera and I will be buying another to watch the backyard.
I would recommend this to a friend!
Response from defender-usa.comBy CX , January 5, 2022
Hello Raymond,
Thank you for the wonderful 5-star review, we're thrilled to hear that you using the cameras to keep an eye on your vehicles. I'm sorry to hear that you have been the victim of a theft. We're happy to hear that you love the crystal clear images directly to your phone. Being able to greet your family on their way home from school with the two-way talk feature and know that they are at home safe and sound is it great use of the camera. we're so happy to hear that you are going to be purchasing additional cameras and that you are happy with your purchase. Thank you for being a valued Defender customer.
Best regards, Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
The wifi camera is easy to install and user friend
on January 4, 2022
Posted by: Kyronw
from Marrero,la
Gender:Male
I have the Defender 4k system along with the wifi camera at my house .I use separate apps to operate though.
I would recommend this to a friend!
Response from defender-usa.comBy CX , January 5, 2022
Hello KyronW,
Thank you for being a loyal Defender customer and for your 5 star review. We're happy to hear that you utilize both the 4K system and our Wi-Fi Guard Pro system. With each system having unique features, this would allow you to get the best of both. Thank you for choosing Defender to protect what matters most.
Best Regards,
Amanda M. | Defender Customer Experience Expert
Thank you for being a loyal Defender customer and for your 5 star review. We're happy to hear that you utilize both the 4K system and our Wi-Fi Guard Pro system. With each system having unique features, this would allow you to get the best of both. Thank you for choosing Defender to protect what matters most.
Best Regards,
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Surprisingly great. Buying another one.
on January 4, 2022
Posted by: Brayden
from Calgary
This is a great standalone camera. Super clear. Spotlight is awesome. Recognizes faces and people. Alert feature works great too with the human detection.
I would recommend this to a friend!
Response from defender-usa.comBy CX , January 5, 2022
Hello Brayden,
Thank you so much for taking the time to review the Guard Pro camera. We are happy to hear that we were able to Exceed your expectations. We're thrilled to hear that you love the super clear picture, spotlight, and the human detection. Being able to receive alerts based on human detection is one of the best features of this new camera! We're so happy to hear that you will be purchasing an additional camera. Thank you for choosing Defender to protect what matters most.
Best Regards,
Amanda M. | Defender Customer Experience Expert
Thank you so much for taking the time to review the Guard Pro camera. We are happy to hear that we were able to Exceed your expectations. We're thrilled to hear that you love the super clear picture, spotlight, and the human detection. Being able to receive alerts based on human detection is one of the best features of this new camera! We're so happy to hear that you will be purchasing an additional camera. Thank you for choosing Defender to protect what matters most.
Best Regards,
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
4
Nice image but very sensitive
on January 4, 2022
Posted by: FranceP
from Sherbrooke, Qc Canada
Gender:Female
As an owner of another competitive brand, I have decided to try this new model. My issue with previous brand was I was receiving too many alerts for triggers such as rain drops, flies, snow flakes, etc. The Defender Pro model was claiming it had a human detection and it would help to avoid false alerts.
After using the Defender Pro model fo a few months, I can say that it is not as efficient as I was expecting it. I am still receiving false alerts on rain, snow, etc. Although the image is very precise and that is what I like about this new model.
Don’t expect not to receive false alarms anymore with this model. My conclusion is if you really focus on this, you need to buy higher end equipment.
After using the Defender Pro model fo a few months, I can say that it is not as efficient as I was expecting it. I am still receiving false alerts on rain, snow, etc. Although the image is very precise and that is what I like about this new model.
Don’t expect not to receive false alarms anymore with this model. My conclusion is if you really focus on this, you need to buy higher end equipment.
I would recommend this to a friend!
Response from defender-usa.comBy CX, January 5, 2022
Hello France,
Thank you for your four-star review, and for taking the time to leave your feedback. We're sorry to hear that you are receiving some false alerts, please contact our support team, we would be happy to ensure that you are getting the most from your cameras. We're thrilled to hear that you find the image very clear and precise. thank you for choosing Defender to protect what matters most.
Best Regards,
Amanda M. | Defender Customer Experience Expert
Thank you for your four-star review, and for taking the time to leave your feedback. We're sorry to hear that you are receiving some false alerts, please contact our support team, we would be happy to ensure that you are getting the most from your cameras. We're thrilled to hear that you find the image very clear and precise. thank you for choosing Defender to protect what matters most.
Best Regards,
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
clear picture
on January 4, 2022
Posted by: Ronald M
from Baton Rouge La
Gender:Male
This camera is amazing with clear picture,zooming capabilities and I just love the spotlight and siren to help ward off intruders.
I would recommend this to a friend!
Response from defender-usa.comBy CX , January 5, 2022
Hello Ronald,
Thank you for your amazing review! We are delighted to hear you love the picture, zoom features, spotlight, and sirens. Using the spotlight and sirens to ward off intruders when you are at home and away is a great feature! Thank you for choosing Defender to protect what matters most.
Best Regards,
Amanda M. | Defender Customer Experience Expert
Thank you for your amazing review! We are delighted to hear you love the picture, zoom features, spotlight, and sirens. Using the spotlight and sirens to ward off intruders when you are at home and away is a great feature! Thank you for choosing Defender to protect what matters most.
Best Regards,
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com