Customer reviews from defender-usa.com
Defender - AI POWERED 4K Guard Pro Wi-Fi 6 Plug-in Power Security Camera - 2 pack - White
Average customer rating
4.8
(55 Reviews)
Rating breakdown 55 reviews
5 Stars
45
4 Stars
9
3 Stars
0
2 Stars
0
1 Star
1
98%of customers recommend this product.
(
45 out of
46)
Customer Reviews for Defender - AI POWERED 4K Guard Pro Wi-Fi 6 Plug-in Power Security Camera - 2 pack - White
Posted by: Robert N
from Sarnia, On
Gender:Male
Verified Purchase:Yes
The four cameras work good but the only issue is the range of the wifi (probably caused by our modem/router). They are installed at the 4 outside corners of our home and the 2 further points to our router comes in and out when played. We will have to invest in a Wifi Mesh system.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, April 13, 2022
Hello Robert,
Thank you for your four-star review. We're happy to hear that you loved the cameras. Definitely installing the cameras further away from the router may cause connection issues. Adding in a mesh system on a 2.4 GHz network is a wonderful solution to offer a more powerful connection to the cameras. Thank you for choosing Defender to protect what matters most.
Best Regards,
Amanda M | Defender Customer Experience Support Expert
Thank you for your four-star review. We're happy to hear that you loved the cameras. Definitely installing the cameras further away from the router may cause connection issues. Adding in a mesh system on a 2.4 GHz network is a wonderful solution to offer a more powerful connection to the cameras. Thank you for choosing Defender to protect what matters most.
Best Regards,
Amanda M | Defender Customer Experience Support Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great Great Great
on January 11, 2022
Posted by: Essam A
from Emporia
Gender:Female
Defender was recommended to me by a friend and I can’t tell you how much I love these cameras. Quality is awesome and I love the ease of using the cameras. Simple setup and everything is controlled through their app. And did I mention Color night vision!
I would recommend this to a friend!
Response from defender-usa.comBy CX, Cx, January 11, 2022
Hello Essam,
We are thrilled to hear your friend loved the cameras so much they recommended them to you! Thank you for your 5 star review! We are excited to hear that you love the everything for the set up, to quality to the color night vision! e would greatly appreciate you speaking with your friends and family about your experience with Defender and your Guard. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
We are thrilled to hear your friend loved the cameras so much they recommended them to you! Thank you for your 5 star review! We are excited to hear that you love the everything for the set up, to quality to the color night vision! e would greatly appreciate you speaking with your friends and family about your experience with Defender and your Guard. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Best camera ever
on January 6, 2022
Posted by: Frank M
from Toronto
Gender:Male
I got 2 Guard Pro cameras, one in the front yard and one in the basement to monitor my kids. It's amazing how clear they are both in picture quality and two-way audio. I want to say the sound is much better than the Amazon Alexa, I used to talk to my kids it feels like I am on a video call. The image quality in low light is a killer, you don't even have to open the white light in most cases.
I would recommend this to a friend!
Response from defender-usa.comBy CX, January 7, 2022
Hi Frank M,
We appreciate you taking the time to leave this amazon review! It is great to hear the Guard Pro cameras help to protect what matters most with the amazing 2K resolution and two-way intercom feature. We are so grateful for your kind words. Thanks for sharing your review with us and the Defender community.
Yvonne M. | Defender Customer Experience Expert
We appreciate you taking the time to leave this amazon review! It is great to hear the Guard Pro cameras help to protect what matters most with the amazing 2K resolution and two-way intercom feature. We are so grateful for your kind words. Thanks for sharing your review with us and the Defender community.
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Needed to keep eye on work shop
on January 6, 2022
Posted by: Larry M
from Hillsdale Mich
Gender:Male
I was a beta tester an this is still working great i like the spot light it is on my work shop that is 110 feet from my house. If i go out there at night the spot light comes on makes it easy to see. It does go on at night when the deer go by
I would recommend this to a friend!
Response from defender-usa.comBy CX , January 6, 2022
Hello Larry,
Thank you for being a Beta Tester and for this wonderful review. We are happy to hear you are able to keep an eye on your shop and the spotlight serves a dual purpose as a light for you at night. Thank you for choosing the fender to protect what matters most.
Best Regards, Amanda M | Defender Customer Experience Support Expert
Thank you for being a Beta Tester and for this wonderful review. We are happy to hear you are able to keep an eye on your shop and the spotlight serves a dual purpose as a light for you at night. Thank you for choosing the fender to protect what matters most.
Best Regards, Amanda M | Defender Customer Experience Support Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
CAM HAS ALREADY CAUGHT TRESPASSER ON OUR PROPERTY
on January 5, 2022
Posted by: Miked
from Placerville, California
Gender:Male
A couple of weeks ago a trespasser entered our property when we were not at home. We have videos of her car and close up of car license plates as well as clear videos of her entering our backyard and taking photos without our permission.
I would recommend this to a friend!
Response from defender-usa.comBy CX , January 6, 2022
Hello, mike,
Thank you for your five-star review. We're so sorry to hear that someone was on your property, but we're thrilled to hear that you were able to catch them in the act with your Guard Pro! It's wonderful to know that you can keep an eye on your property when you're away from home. Thank you for choosing Defender to protect what matters most.
Hello Anonymous! Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Best Regards, Amanda M. | Defender Customer Experience Expert
Thank you for your five-star review. We're so sorry to hear that someone was on your property, but we're thrilled to hear that you were able to catch them in the act with your Guard Pro! It's wonderful to know that you can keep an eye on your property when you're away from home. Thank you for choosing Defender to protect what matters most.
Hello Anonymous! Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Best Regards, Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Outstanding features!
on January 5, 2022
Posted by: Dennis C
from Memphis, TN
Gender:Male
I have been using Defender Guard cameras at my business for over a year and was lucky enough to get to try the Guard Pro camera as a beta tester. My original cameras worked well enough but the new ones are better by a lot. The picture quality on the Guard Pro camera is fantastic and the features in the new app are also much improved. The app handles the new hi-def Guard Pro cameras and also my original Guard cameras.
I would recommend this to a friend!
Response from defender-usa.comBy CX , January 6, 2022
Hello Dennis,
We are thrilled to hear that you give the Guard Pro a five-star review. I'm so happy to hear that you're no longer having to get up in the middle of the night to drive to work to check the alarms. With the ability to check directly from the phone, you don't even have to leave your bed. We're thrilled to hear that you love the improvements with the Guard Pro, the new features, and the picture quality. Being able to view both your guard and Guard Pro on the same app is a great future, allowing you to utilize the old cameras and the new ones all in one convenient location.
Best regards,
Amanda M. | Defender Customer Experience Expert
We are thrilled to hear that you give the Guard Pro a five-star review. I'm so happy to hear that you're no longer having to get up in the middle of the night to drive to work to check the alarms. With the ability to check directly from the phone, you don't even have to leave your bed. We're thrilled to hear that you love the improvements with the Guard Pro, the new features, and the picture quality. Being able to view both your guard and Guard Pro on the same app is a great future, allowing you to utilize the old cameras and the new ones all in one convenient location.
Best regards,
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Guard Pro
on January 5, 2022
Posted by: KennnyP
from Houston Tx
Gender:Male
Have been loving the Guard Pro camera since I got it. I have recommended this camera to family and friends who have other Defender cameras.
I would recommend this to a friend!
Response from defender-usa.comBy CX , January 6, 2022
Hello Kenny,
We're so thrilled to hear that you have been loving the Guard Pro since the first day you got it. Thank you for your five-star review! We're thrilled to hear that you are recommending the system to friends and family. Thank you for choosing Defender to protect what matters most.
Best Regards, Amanda M. | Defender Customer Experience Expert
We're so thrilled to hear that you have been loving the Guard Pro since the first day you got it. Thank you for your five-star review! We're thrilled to hear that you are recommending the system to friends and family. Thank you for choosing Defender to protect what matters most.
Best Regards, Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
4
The product is getting better!
on January 5, 2022
Posted by: Robert H
from 01376
Gender:Male
It still has issues in detecting rain, but the wifi & setup issues have been greatly improved over the last model.
I would recommend this to a friend!
Response from defender-usa.comBy CX , January 6, 2022
Hello Robert,
Thank you for your review. Please reach out to our support team, as we would be happy to assist you in ensuring that you are getting the most out of your camera. The new Guard Pro Model does offer some additional features to allow you to minimize any false alerts. We're thrilled to hear that you found the setup was greatly improved from the last Model. Thank you for choosing Defender to protect what matters most.
Best Regards, Amanda M. | Defender Customer Experience Expert
Thank you for your review. Please reach out to our support team, as we would be happy to assist you in ensuring that you are getting the most out of your camera. The new Guard Pro Model does offer some additional features to allow you to minimize any false alerts. We're thrilled to hear that you found the setup was greatly improved from the last Model. Thank you for choosing Defender to protect what matters most.
Best Regards, Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com