Good day! We’re truly sorry to hear how disappointed and frustrated you are with your new Frigidaire washer, especially after having a positive experience with your previous Frigidaire washer and dryer for 20 years. We understand how frustrating it must be when features and operation differ so significantly from what you were accustomed to, particularly when you’re concerned about detergent residue, water levels, and the way larger loads such as King-size sheets are handled.

For liquid detergent, please make sure it is being added to the designated dispenser according to the Use & Care Guide and that the correct detergent type and amount are being used. Depending on the model, the washer is designed to dispense detergent at the appropriate point in the cycle rather than requiring detergent to be added directly to the clothes. We also recommend using the appropriate cycle for bulky or bedding items and avoiding overloading the washer, as large sheets can become tightly twisted when there is not enough room for proper movement.

The sensing process is designed to determine the appropriate water level based on the load, and water levels may appear lower than those of older traditional washers. If you believe the water level is insufficient to properly wash your load, trying a smaller load or the appropriate bulky/bedding cycle may help.

We also understand your concerns regarding the lid and being unable to add water with the lid open. These features can vary by model and are intended to support the washer's operating and safety functions. We recognize, however, that the changes can be frustrating when they differ from the way your previous washer operated.

We’re sorry this experience has left you considering returning your new set. Your feedback regarding detergent dispensing, water levels, large-load performance, lid visibility, and overall usability is valuable, and we appreciate you taking the time to share it with us.

If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET. Thank you, and have a great rest of your day!

- Maico

Hi Paddy21, thank you for taking the time to share your detailed feedback! We’re glad to hear that your Frigidaire top load washer is quiet and does a good job cleaning. We also understand that having many features and options can take some time to get used to, especially when you prefer the straightforward operation of an older machine.

We appreciate you sharing your experience and feedback with us. If you ever have any questions about the washer’s cycles, options, or controls, please visit Frigidaire.ca to connect with our live chat team or call 1-800-265-8352, Monday–Friday, 8:30am–8pm ET. We’ll be happy to help!

— Reed

Thank you for taking the time to share your feedback! We’re delighted to hear that your new washer is working great so far and meeting your expectations.

It’s wonderful to know that you’re enjoying your new appliance and that it has been a nice addition to your home. We hope it continues to provide reliable performance and make laundry days easier for many years to come.

If you ever have any questions or need assistance with your washer, please don’t hesitate to contact us through Live Chat at Frigidaire.ca or by calling 1-800-265-8352, Monday through Friday from 8:30 a.m. to 8:00 p.m. EST. We’re always happy to help. - Maria