Customer reviews from traegergrills.com
Traeger Grills - Woodridge Pro Pellet Grill - Black
Average customer rating
4.8
(148 Reviews)
Rating breakdown 148 reviews
5 Stars
130
4 Stars
11
3 Stars
4
2 Stars
1
1 Star
2
94%of customers recommend this product.
(
93 out of
99)
Customer Reviews for Traeger Grills - Woodridge Pro Pellet Grill - Black
Customer Rating
2
Fire :(
on July 3, 2025
Posted by: Crystal claire
from California
Caught on fire , says not to unplug till the shut down took 30 mins to shut down.. so I tried to move it away from my house wheels fell off !! Why are they not locked in ?? Why’s the post so short ! I now have a horrible burned hand and no flour or baking soda in my house ,, scared me to ever use it again . Pork ends burned what a mess and sad day
No, I would not recommend this to a friend.
Response from traegergrills.comBy Traeger Grills, Traeger, July 6, 2025
Thanks for taking the time to share your experience. We're really sorry to hear about what happened. The shutdown process is designed to protect the internal components and also help prevent potential fire risks during future cooks, as it allows any remaining pellets in the firepot to fully burn off. This avoids unburned pellets sitting in the firepot, which could ignite unexpectedly during the next start-up. The wheels, when properly installed, should remain secure even when moving the grill. We’d like to learn more about the situation and how the grill was being used beforehand. Please feel free to reach out to us at +1-800-TRAEGER or visit support.traeger.com so we can go over it with you.
Best regards,
Traeger
Best regards,
Traeger
Written by a customer while visiting traegergrills.com
Customer Rating
3
Great, But Takes A Long Time To Heat Up
on July 6, 2025
Posted by: Patric S
from Denver, CO
I’ve had the new Woodridge Pro for about a month now. It’s truly an awesome smoker HOWEVER, it takes SO long to heat up. I’m talking almost 40 minutes to reach 350. My previous pro 575 would only take about 10 min to heat up to that temp. I thought there might be something wrong but I messaged support and they said that’s normal, it can take up to 45 minutes. Still a great smoker, but not as easy to just kick it on when you wanna make some burgers real quick for lunch.
I would recommend this to a friend!
Response from traegergrills.comBy Traeger Grills, Traeger, July 6, 2025
Thanks for sharing your feedback. The Woodridge Pro is designed with a larger cooking chamber and advanced features that can affect warm-up time compared to smaller models like the Pro 575. Factors such as pellet quality, grill placement, outside temperature, and how often the lid is opened can all play a role. A slower start-up can be normal, especially in certain conditions, but we’d be happy to walk through a quick cook test with you over the phone to make sure everything is dialed in. You can reach us at +1-800-TRAEGER or visit support.traeger.com anytime.
Best regards,
Traeger
Best regards,
Traeger
Written by a customer while visiting traegergrills.com
Posted by: Bbaca
from Arizona
Verified Purchase:Yes
Solid design, difficult set up, easy to use, app could use improvement for usability
I would recommend this to a friend!
Response from traegergrills.comBy Traeger Grills, Traeger, July 11, 2025
Thank you for sharing your experience. It’s encouraging to know you appreciate the solid design and find the device easy to use once set up. Setup can occasionally be challenging due to various factors like network configurations or device compatibility. Our app continues to evolve, and feedback like yours helps guide improvements for better usability and smoother operation. We’re here to support you through any setup questions or app guidance you might need. Please don’t hesitate to contact us at 1-800-TRAEGER for personalized chat and phone assistance to ensure you get the best possible experience with your product.
Written by a customer while visiting traegergrills.com
Customer Rating
1
Not a grill
on July 29, 2025
Posted by: Camp Jim
from Maine
Bought this “Grill” to replace my old pellet grill that actually grilled. Was the worst decision I have ever made. Doesn’t grill its an over sized oven.
No, I would not recommend this to a friend.
Response from traegergrills.comBy Traeger Grills, Traeger, July 30, 2025
Thanks for sharing your thoughts with us. We understand that everyone has different expectations when it comes to grilling, and we'd like to learn more about what you were hoping for with your setup.
If you’re open to it, feel free to connect with our team at 1-800-TRAEGER or visit support.traeger.com. We’d be glad to talk through your experience and help explore ways to get the most out of your grill.
Best regards,
Traeger Grills
If you’re open to it, feel free to connect with our team at 1-800-TRAEGER or visit support.traeger.com. We’d be glad to talk through your experience and help explore ways to get the most out of your grill.
Best regards,
Traeger Grills
Written by a customer while visiting traegergrills.com
Posted by: Anonymous
from Powhatan Va.
Verified Purchase:Yes
After using a pro34 for 8 years its unbelievable how more efficient and versatile the Woodridge Pro is. Love it
I would recommend this to a friend!
Written by a customer while visiting traegergrills.com
Posted by: Terleski
from Lake Havasu City AZ
Verified Purchase:Yes
Loving it! Had a 10 yr old Pro 34, this is a Cadillac compared to that. Love the super Smoke
I would recommend this to a friend!
Written by a customer while visiting traegergrills.com
Customer Rating
5
This Grill Has It All
on December 14, 2024
Posted by: Anonymous
from Orange County, CA
I was one of the lucky ones who got to test this grill out before it launched and I have to say it blew me away! First off, the grilling space inside is huge! The top shelf is really big so I can actually fit a ton of food up on that top shelf. I love the Super Smoke option, it’s a game changer for longer, low temp cooks. The digital dial is so easy to use and controls are super simple. Also the hopper where the pellets go can hold an entire bag of Traeger Pellets! I absolutely love this grill!!! Big props to the people over at Traeger, this thing is amazing!
Written by a customer while visiting traegergrills.com
Customer Rating
5
Unboxing & Directions
on January 16, 2025
Posted by: Riggan
from South Carolina
[This review was collected as part of a promotion.] If you’re like me, following directions and staying on task is difficult. Traegers step by step unboxing instructions using BBQ theme symbols sets yourself up for a smooth build whether you’re using the assembly guide or animated instructions. If I can do it, you can do it! Well done Traeger!
Written by a customer while visiting traegergrills.com